First of two knee replacements done and it went far from perfectly with health issues on my end…read moreafter surgery. However, the coordination between Dr. Purcell and the staff at Mercy Gilbert hospital everything was caught spot on, taken care of immediately and I am doing PT and recovering a little behind but moving along nicely. Grateful for Dr. Purcell's work and the hospital staff being on the ball. Good stuff man. Now, knee #2 when ready.

The absolute best ortho doctor and staff that I have EVER had the pleasure of dealing with, I've…read morehad numerous surgeries with other doctors and he is hands down the best. Dr Purcell did amazing work on my shoulder, and his staff has gone way beyond what is required of them. I had problems with other places, imaging, labs, things like that, and they were so quick to get on the phone and fix all those problems even though it wasn't their fault, just to make sure i was taken care of. They even delivered to my house, a pneumatic cryo shoulder brace, because they thought it would help with my pain and recovery. To my house, they personally brought it to my house and showed me how to use it! Anyway, I would HIGHLY recommend this amazing Doctor and his outstanding staff for any orthopedic needs you may require. I am beyond happy and pleased by my experience.

they are great the staff they are doing a great job. Dr. Hatfield is so good at what he does so…read moreprofessional I just love him being going with for my knee shots for years I would change him for another doctor I trust him he is good

I first came to Dr. Hatfield after receiving disastrous care at the Core Institute. He was…read morerecommended to me, and I am eternally grateful to the co-worker who sent me here. Dr. Hatfield did a full knee replacement on me a few years back and he was fantastic. I loved that he was honest and upfront about what to expect--so many doctors sugar coat things (i.e. severe pain is not the same thing as "discomfort"). I healed up beautifully and went on my merry way. Now that my other knee is acting up, I'm back. I have full faith in Dr Hatfield's advice and care. He is not the doctor who insists you have a consultation first then sends you for X-rays then had you come back again for treatment. He had me get X-rays first then come in one time. He looked at them, diagnosed, and gave me my cortisone shot all in one quick visit. No nonsense! His staff is also very kind, knowledgeable, and caring.

Love Fooothills! Everyone is soooo friendly and informative! Scheduling an appointment is always a…read morebreeze! The PTs are all very helpful and know what they are doing. I've been going to this location a few times a week for a few months now, and I always have a pleasant experience.. The therapy is actually working and I feel 100000x better then when I first actually started. Definitely consider checking out foothills if your looking for any physical therapy help! Me and BFR = best friends

I don't normally post low reviews, but I honestly was not pleased with this facility or the…read moreservices provided. While my Physical Therapist was personally very kind and attentive, I would only work with her for about 10-15 minutes per session and was then passed on to the assistants who were NOT attentive. They would give me my exercises to complete but rather than staying and ensuring I was doing them correctly would run to another patient and work with them, and then I would be sitting there for several minutes inbetween exercises waiting for the assistant to come back. I came three weeks in a row and every week was like this-the facility just seemed like they had too many patients scheduled at once and not enough employees to properly take care of all the patients. As someone who has done physical therapy at several facilities over the years I was disappointed in my care and would not recommend coming here. I gave it a two because I liked my physical therapist but if it wasn't for her I would give this facility a one.

Kristina is a great therapist. I worked with her for a few months on some low back issue. I saw…read moresome relief but I needed a more combination therapy. Massage and stretching more so than strengthening. I would recommend this office to anyone looking for a good PT office that reality cares about people. The staff are amazing.

just another ortho-mill. Saw the actual physical therapist once and she barely watched me - just…read moretold me what to do and left. My visits were with the tech - she was nice but was more interested in goofing around with the other techs. PT spent her time eating granola bars and being on her computer, definitely not supervising the tech. A few times, I purposely did the exercise wrong and nobody corrected me. The tech was always working with multiple patients at a time. Another time, I was doing my exercise and I looked over and the tech was getting work done on herself by another therapist. Do yourself a favor and google search for a therapist who works on one patient at a time. And the front office staff is rude and inefficient.

Left knee surgery. The best Dr. I have ever had. Totally recommend him. It is true not a walk in…read morethe park, and yes you need to do some work, but he is the best and so is his staff

Orthopedic surgeon of excellence. My knees were replaced in 2008?and are still working wonderfully…read moreas of 2024. Great care received from entire office.

Terrible experience. Other reviews must be from friends and family. I waited in the lobby for 15…read moreminutes to get checked in while the front desk girl chatted with her friend. Then it took the doctor another 40 minutes after my appointment time to see me. He hadn't looked over any of the test results I'd been asked to provide ahead of time. He joked throughout my whole appointment, I certainly wouldn't feel comfortable going under the knife with him. When it came time to check out the front desk, girl was nowhere to be found. I was told she would follow up with a lab order, but she never did. I ended up seeing another doctor who was punctual and professional.

Such an awesome doctor very helpful and friendly. Make my…read moreson comfortable and relaxed. Totally recommend.

I am an 85 year old female. I have fell once in December, 2025 and again in February, 2026. Both…read moretimes I injured my left shoulder and arm. I have a high tolerance for pain, however it became too much and Dr Bates gave me injections that really helped a lot. He was a very kind doctor. The last time Dr Steven Porter went over my injury and explained what was showing on the xray. He then went over the treatment and explained everything and gave me a choice of what I wanted. The shot he gave in my arm worked miracles. I got a full nights sleep, the first since my second injury. Dr Porter was very patient and had great bedside manners. I would give him five stars!

It great service. I've been having shoulder pain issues and went to see them. They told me nothing…read moreg was wrong and just rest it for a bit. The practitioner I saw gave me her card and said to call them if it gets worse or doesn't get better. Well, the pain has gotten worse, so much so that it is impacting my sleep at night. It's been three weeks and I'm exhausted, haven't gotten a good nights sleep, at all. Called them to see the doctor again, since this is greatly impacting my quality of life. Can't see me for at least ten days and that's in the middle of a period where I will be out of town. What's the point of giving me a Card and saying to call them and they will get me in right away. Not very good service.

Dr Jones contacted me and apologized for my bad experience. He said he is making changes to improve…read moreoffice communication. I appreciated his call.

I recently got diagnosed with Spinal Stenosis. Dr . Jones answered all questions and concerns.read more

I was suffering from a disc/nerve issue, and was able to get an appointment fairly quick…read more Office personnel were great, MA brought me back on time. Naomi Alcock was the provider. She was fantastic. Spent time with me with assessing my issue, and then spent time going over options. Would highly recommend Desert Spine, and Naomi Alcock.

Quite possibly one of the worst bait-and-switch experiences I've ever been a part of. I confirmed…read morewith the office that my procedure would be "covered," and they even framed a "test" injection as an easy next step--while admitting they weren't sure it would help--because, again, "it's covered." Afterward, my insurance paid $23. Then the clinic billed me $800. When I went back to ask them to honor what I was told--or at least work with me on price given their guidance--they refused. I asked about a self-pay option; they said no because my insurance had already paid $23. No flexibility, no ownership, no accountability. From my perspective, this is the definition of a bait-and-switch: reassure the patient about coverage to green-light the visit, deliver a token insurance payment, then dump the real cost on the patient and refuse to make it right. I left feeling misled and out hundreds of dollars for a "test" they weren't confident would help in the first place. Based on my experience, I can't recommend this practice to anyone. If you do go, get every "coverage" assurance in writing, ask for CPT codes up front, and verify directly with your insurer--because the verbal promises I received were worthless. I won't be back.

I went to see him w a knee injury. He was wonderful. They were very upfront with costs, etc…read more More important than that though, he was thorough, honest and explained in detail what was going on. He ended up having to drain fluid off and let me know exactly what to expect, why the fluid was there, what it should look like- everything. Very very thorough. Great experience. Could not ask for a better experience. AND... My knee is so much better - as quickly as the very next day. Note: when I went in for a 2nd appt, it was cancelled without my knowledge and the receptionist was very rude about it. In short, the dr is wonderful, if you get a chance to see him.. I've changed my rating from 5 stars to 3 due to the receptionist and the inconvenience of not being seen after I had an appointment