What a great couple of people. I went there seeking parts to my filter and very frustrated. I…read morebelieve her name is Jill, put me right at ease. As a pool owner, you know how things can get trying to fix things! She told me, her husband Lance, would be over the next morning. I told her I couldn't afford service at the moment. She said her husband would come over and see what was up. He did . What a great man. He helped put my filter back together and now the system is running better than it has in years. I promised them that they now had a greatful new customer!!! Check them out. They are really knowledgable!

First year using this family owned business. VERY competitive pricing. We have a complicated pool…read moreto learn and they were up for the challenge. Also, our heater went and we were having a pool party and they quickly replaced it (even dealt with our annoying equipment fence) in plenty of time and also did an extra thorough weekly cleaning to boot because they knew we were having company. THEY CARE. They want to succeed. They work with you! They listen!

we had Eagle Pools out to change our liner. They were here on time and the group of guys had the…read moreliner changed in a matter of hours. They even changed the skimmer box that was bad. By the time they left, we had a pristine pool that was the easiest open I've ever had. All I had to do was flip the switch for the filter! Thanks to Rodriguez and his crew for an amazing job.

Very nice people and have a respectable product line. We bought a spa from the 15 years ago and…read morethey have maintained it for us all these years.

Atlantic closed our pool and delivered our winter algaecide at no charge. Very happy with their…read morework.

Kind of surprised no one has provided a review previously…read more Was interested in a robotic cleaner and they are a supplier of the Dolphin line. Upon inquiring I couldn't believe they offered a one day free trial of a unit that costs $1100. I called in advance and it was ready and waiting with all parts and instructions and it cost me nothing to take home for the day with only an imprint of my credit card as a hold. Who else let's you take home $1100 of merchandise to try in your own pool. And I could not have found a more helpful staff ready to assist me (Brent, Marie, Karen, et al.). This is more than a place to just run in and pick up some chemicals. Very nice showroom for supplies and pool toys and accessories, too.

Enlisted this company for their valet pool service, as they were already servicing the pool in a…read morenew house that we bought. I didn't know anything about pools and wasn't living in the house and so was relying on their services. But this company proved to be unreliable, unresponsive, and low quality in terms of service and manager team. There's too much to say so I'll try to summarize - 1) will almost never call you back. left 5-6 messages for the valet service, and only called back once over the 6 weeks or so. same for the general line, and no one ever called back from there. the only way i managed to get through to anyone was calling repeatedly. Maybe once Tristan (?) called back with more info like he said he was going to. Generally unresponsive. 2) valet team unable to recognize that pool is no longer clear and should probably be shocked. i told the teams over and over again that i am new to pools and need their help and tried to learn from them what i could. i tried to be there for every service, and i even tipped them at times bc they were always patient and tolerant of my questions. but in retrospect the pool was becoming cloudier and they did nothing about it and kept telling me it was good to go. 3) the valet team lead doesn't know what she is doing - i sent her a picture with algae on the walls (uploaded separately) the day after the team serviced the pool and she told me it was from heavy use or dirt blowing in. none of which makes sense as i explained to her that dirt doesn't accumulate on walls and we don't live in the house and use the pool much. she doesn't have enough knowledge to process that, or to know what algae looks like. 4) the pool turned green after this despite two visits within days of each other, and she said it was my fault, and that their only job is to keep a pool clear, which also they did not do. i scheduled a service call to address the green pool, and she decides to deliberately screw us over and fire us as clients the day before they are meant to arrive because i complained about the quality of their service and inability to know what algae on the walls looks like. 5) there's a host of other things that went on including low water levels and a possible leak (which their valet service failed to understand). their inability to actually figure out the leak despite sending out a team (fixed by a different company i found), shutting off my pump and not telling me, servicing the pool multiple times in a week and still having an algae problem immediately following their service day. - During this process I even emailed her saying, this would be a lot easier if we could just talk on the phone, and still no phone call. Turns out she is one of the owners of the company and even the valet teams were face palm-ing at how bad she is at her job. - they are so unorganized that even after she fired us as clients, the valet team still came out to service the pool on their usual day. - if you read some of their responses to poor reviews you can see how unprofessional they are. - the only consolation is that they refunded me for the "leak detection", which was a failure, using an air pump that kept a poor seal. I asked for the last several service visits to be refunded since they were clearly ineffective. that one service they refunded was just a small percentage of the time and money i wasted on this company. Since you can't argue with people who don't care that they don't know what they are doing, I left it at that. I would stay far away from this company. In the google review you can see the obvious lack of knowledge in the pictures.

Great place to come get your water tested. The owners were very friendly as well! Highly recommend!read more

Just was there yesterday with a pool pump problem and holy cow these guys know alot. They are out…read moreof my area but I won't go anywhere else now

Service is the best here. Everyone is so helpful. I didn't know size of my pool and they figured…read moreit out. They were wonderful every year I open and close my pool. I don't know much about pools and they always help me and understand when i make a mistake. highly recommend and will always recommend. Great family

Beware. Beware Beware. They do not stand by their work or the products they sell. The day after…read morefilling our brand new pool the walls came out of the bottom track. They refused to fix it and blamed it on our yard. they came out 3 times once denting the wall then told us to just throw rocks around it. We now have to pay a new contractor to take the take it down and rebuild it correctly. Very confrontational when you question them. But nice when they take your hard earned money. I have attached photos this happened on all sides of the pool

Dave thank you your team did an awesome job I got my pool back. If anyone has an issue with your…read morepool call Above water pools you won't regret it they'll make it happen

We work with Bay state pool supply pretty much every day, as we are a pool service company…read more They go above and beyond all the time. We were working with another company that was rude and unhelpful. The king of Prussisa staff is amazing! Laura prell Prell pool service

I bought a tranquility oyster bay model spa through Baystate Pool Supplies in King of Prussia. The…read moreexperience was so bad that I had to post a review. The Jacuzzi came beat up around the bottom. They told me it was normal due to moving it, so I gave them the benefit of the doubt. I filled it up and it immediately leaked severely. There was also no clips provided to clip the cover onto the spa. After a month, the GFI on the spa began to trip. Electrician told me the pump on the spa was bad. DOUG, at Baystate was very hard to deal with. He never returns calls so you have to get him when he is in his office. Bottom line, they would not let me return the spa and were extremely rude. Once you buy the spa, they will not deal with you. Their customer service is nonexistent. For your own sake, go through a different company and spa manufacturer.

Customer Service= 0 Managerial Skills: -10…read moreOwner Response= none First and last time I am using them. Looked good on paper (reviews are probably paid for). If you have a plain pool with no feather ... this is the company for you, just beware of their attitude. If you have spa/jets feature you are totally screwed. Took 3 attempts to open the spa pool. The attitude from the manager and surprisingly from the owner was "not my problem". Never an effort of making me feel valued. The owner was suppose to call me back after he talked to the crew... still waiting for that call. Paid $370 to open the pool ... the most I ever paid for a massive headache.

Great communication up front - straight forward service. Pool was never cleaner (after I tried 4…read moreother local services). Anthony the owner is helpful and professional. I go into the season knowing what I'm going to pay and that's what it is. No hidden charges.