This is a terrible company. Their buses are always late if…read morethey decide to show up at all. one of the "must avoid" if you ever visit Edinburgh. they do no own up to their complete inadequacy to run bus services. They would do a city a favor if they declared that they would stop their services to give away to another company. absolute thiefs to, bus fare is expensive and you are paying to arrive 1 hour late to whatever you planed because their buses won't show up or will show up 1 hour after you expected them.

Buses are for two groups of people - the people who know where they're going and the tourists who…read moreknow nothing about the city or how to get from A to B. Since I fall in the second group for Edinburgh, I can say that I was at first a little bit confused and slightly lost. That cleared up very quickly once I was directed to the Lothian office near Waverley Bridge. A friendly and helpful clerk (who must deal with people like me day-in and day-out) was able to explain the day ticket (£3? All day? Yes.) and provide me with a map of the bus routes. Five minutes later, I was waiting at my stop and five minutes after that, I was in the front row of a double-decker on the way to my destination. The bus ticket is surprisingly simple and very clever. I purchased three, as I'm here three days. Each one has a series of scratch offs for the day, month and year. You just scratch off the right date and you're good to go. Nice. The buses I've ridden have been clean and prompt. While the ride may be speedy, the roads are a little bumpy. I think my driver yesterday actually missed one of the drains! They also have an iPhone app (jeez, there's an app for everything!) so you can find the nearest stop and when the bus is due to arrive.

The only thing I can say against the place is that they need better signage to direct the tourists…read morefrom Waverley Station. Or if they have a kiosk located in the station, it needs to be better posted. Once you find the place, expect to be extremely pleased. Courteous service from a clerk who probably deals with tourists like me (unlikely they can be even more clueless than me) all day but was patient in explaining the day ticket deal (£3 all day) and how the tickets work (just scratch off today's date and go) and providing me with a map of the bus routes. Five minutes later, I was at the bus stop. And five minutes later than that, I was taking a front row seat in the double-decker that brought me to the hotel. The day pass is probably the best method if you're planning on riding at least three buses in a day, otherwise you can pay on board. Exact change only. Or if you're in Edinburgh for more than a few days, consider one of the weekly/monthly/annual passes. Yes, they accept credit cards. Even the swipe and sign ones we Americans carry. And yes, they spoke English that was clear enough for me, a Yank, to understand. :)

One of my favourite things about Edinburgh is Lothian Buses. The bus services that they run across…read morethe city are unmatched, and it is one of the best bus providers that I have come across in the UK. They have three city centre travel shops, which provide information about all of the services that they offer, and I visited the one on Waverley Bridge. I went in as I needed to purchase a Ridacard - a card which you can pay for a period of time, whether it is a week, month, or year and get unlimited travel on their buses during this period. Staff were quick and efficient in providing me with the form I needed to fill, taking a photo for the card there and then, and producing the card itself. All in all, the process must have taken around 10 minutes. The shop is well stocked with timetables and all of the information you could possibly need for bus travel in and around Edinburgh. There was also a selection of information for tourists, and during the time I was there, a number of tourists came in asking for directions, which the staff were happy to provide. This travel shop is a great reflection of a superb bus company. Once the trams are up and running, they will be able to add another string to what is already a pretty large bow.

This review is for the 1-Day Tour of Isle of Skye from Inverness:…read more I would highly recommend this tour as an EXCELLENT way to spend the day! Its absolutely beautiful and the stops are all for the perfect amount of time. I also want to give a huge shoutout to our tour guide Aaron (pronounced "are-rin"), who was outstanding: not only with the amount of relevant history he provided on Scotland, but great driving, and even humor! It was also very cool to learn that he is a native Gaelic speaker as well, which made the experience feel that much more authentic. If I had to name just one very SMALL criticism - the coach seats do not have a lot of space, so if you are north of 6'1" (like myself) prepare to have your legs be a wee bit squished! Overall an excellent day I would do again!

Rude and condescending, shockingly so. The owner, Robert, has no business being in the service…read moreindustry. Being respectful is foreign to him; he is not a nice man, and I am certain those who know him best, know this to be true. There are many to tour companies who will be grateful for your business. I just booked the same date with Real Scottish Journeys; they opened the same date I was looking for (was not yet available to public) and were so professional and helpful. Support them! Read the email from Robert. This was because I was unfamiliar and unaware the link sent would be from PayPal, a third party account. For a potential customer trying to book, he chose rudeness and unprofessional behavior. His own words prove to him to be unworthy of your business.

We have never done a hop on hop off tour before, but we decided to try this experience. It was…read moreokay. It was very crowded and there was a lot of traffic so the buses sat still quite a bit. The audio was very good and there was the option to listen in several different languages. I think this might be a good introduction to a city, but not an ideal was to get pictures or experience the city.

This was a fantastic tour. Andrew and Rohan were so professional, knowledgeable and very funny…read more Honestly, because of these two lads, we bought the tickets. Best thing we could have done. We were in Edinburgh for 4 days and this tour showed us everything we really wanted to see. Great tour snd Fantastic guides.

Once we got our ticket situation figured out and onboard it was easy going from there, from…read moreEdinburgh airport to city centre! The driver was helpful in letting us know which stop was ours too, ya know being unfamiliar and all. Great views along the way!

Best transportation from the airport to Edinburgh city center and stops between. The double decker…read morebus has free WiFiI, USB charging points & gives you a chance to see the city and surrounding areas along the way. At 4.95 GBP you can't beat it and it's only 30 minutes from the airport to the last stop at Waverley bridge. I wish every city had one of these!

We did a double decker bus tour. they are timed tours to be sure that everyone gets a seat. It's…read moreinformative and a cool way to see the city. The top deck is an experience. There's a lot of sway at the back of the bus up top and turning corners feel like you are floating. The price point is low and it's a a nice way to spend an hour.

We were in and out if this bus station at least 4 times during our stay in Edinburgh. The bus…read morestation was easy to find, it was clean, nice restrooms. It was really easy to find the Rabbies Tour vans.