On October 14th I booked a Train to Skye Best of Skye tour for three people for October 23rd. After much research, we decided to take an extremely expensive (several hundreds of USD) 3 day detour from our itinerary to stay in Inverness in order to do a day trip to Skye. In order to make this happen much was researched as we were visiting in October, i.e not peak tourism season. When we found Tour Skye we were actually pretty excited as it seemed like a smaller, more personal experience.
We received email confirmation upon booking, and embarked for our trip about a week later. On that day we took the train to Kyle of Lochalsh and the train arrived at about 10 minutes late to the Kyle of Lochalsh platform (which was instructed to us in the email). We waited for half an hour looking for someone to meet us on the platform but no one was there. We called both of the numbers listed on the Tour Skye website and both numbers claimed to not be in service and also emailed asking them to contact us. We also checked with Scotrail station staff to ask if they had seen anyone and they said they hadn't seen the usual van or anyone waiting to meet people. We ended up leaving to go back because we had nowhere else to go.
While on the train back to Inverness we were called back by one of their representatives who said that apparently the Train to Skye and Best of Skye tours are two distinct tours and the Train to Skye option is apparently not even running during this time of year. Your website did not convey this because it lists Best of Skye locations on the Train to Skye webpage and says that the Train to Skye option is merely an option of getting to a Best of Skye tour. The Train to Skye page also did not specify that this was not a year round option. Furthermore, on the booking page, Train to Skye is not available as a bookable option where we would have seen that there were no tours available until April. Some of your other seasonal tours are still displayed on the booking page and once you select a date see that it will not run again until April.
Essentially due to apparently a website error we were cost hundreds of dollars each, 3 days of our vacation, and 9+ hours of travel time, with which Robert responded with,
"Hi Natasha,
Best of Skye tour from Kyle leaves at 08:30,
Train to Skye at 11:30 BUT not available as of 30th September 2017.
You booked a wrong tour,
Train to Skye was not available as of 30 September 2017,
you booked a wrong tour.
You impression does not make a tour come alive, inventing it,
it is available or it is NOT.
There will be no refund for late shows (3 hours in Kyle) or no shows.
Please check the t&c's you agreed too prior to ticking "I agree" prior to paying.
http://www.tourskye.com/terms-conditions cancellation policy, nr 1.
Hope that helps. "
DO NOT BOOK WITH THIS COMPANY. read more