Hazel did 2 inspections for my new home, and I love his professionalism and the detail in his…read morereports. Highly recommend him if you're in the Charlotte area!

If you are looking for a home inspector, Hazel is the person for you. He took his time and spent…read morelike an hour and a half looking at everything. After he was done with the inspection, he showed us what he found that needed to be fixed and brought up to the contractor. He answered any questions we had and showed us things that we needed to know as a first-time buyer.

Our realtor recommended Freedom Home Services to us, and they did a great job with our home…read moreinspection. Rachelle was very professional and provided clear insights both when we saw her at the house and over the phone afterwards. She then sent over a detailed inspection report via email, which included helpful pictures with arrows and thorough recommendations. We would definitely use Freedom Home again in the future!

We are so happy to have hired Freedom Home services for our home inspection. Rachelle was amazing…read more She was professional, thorough, with great attention to detail. We received the service we paid for and more. We will recommend to others and use them if need be in the future.

Jose the installer was easy to work with! Very happy with the new Siding on my home. Tony the…read moreproject manager was very curtious!

I have waited a few months before posting this review to give me some time to calm down and write…read morerationally. I am only writing this review because I hope I can save someone else all the trouble I went through. I will try to keep this as brief as possible, but I could write for days about my experience. The salesman I originally met with was wonderful. He listened to my needs, and we put together a plan that fit my home base upon my budget. The original scope of work was to fully replace my gutters, fascia, vented soffit (my house is old and lacking on vented soffits), trim boarding, front door, and to add ridge vents to my roof. They offered a decent price that was a bit on the high side, but I figured that was fair because I wouldn't be managing the project through several different contractors. I work long hours in another trade so I knew I wouldn't have time to manage everything. The problems started on the first day of work. They decided to start with the gutters, soffit and trim. The scope of work was full replacement. I was able to get off early that day and made my way home to see their progress. The contract I had signed stated they would have a construction dumpster delivered to the property for waste disposal. When I arrived at home, there was no dumpster. I was confused for a moment but decided to watch them work for a while to understand what was going on. After watching them work for 20 mins, I quickly realized they were not following the scope of work I was sold. Instead of replacing everything, they were wrapping the original materials in metal flashing. They were also tacking vented soffits overtop my original soffit (completely rendering the new vents useless). I called a full stop to all work and got the project manager on the phone. After a lot of excuses about how they only replace rotted boards and this was the scope of work I was sold, I showed them the original emails between the salesman and I that stated everything was to be fully replaced. This changed their tune quickly. I inquired about the tacking of the new soffit over my existing soffit and was told that shouldn't have occurred. Since I had photo evidence of it occurring, I asked where the breakdown in communication was. I never got a satisfactory answer. I will never know whether it was the sub-contractor they hired or the project manager who directed this. At this point, I tried to reach out to their corporate office for assistance and met radio silence for weeks. When the customer service manager did finally call, he listened to my story and said he would get back to me. They never did. No matter how many times I called back. At this point, I should have cancelled the remaining projects but working as much as I do, I hoped it would work out. The work continued. While replacing the gutters and soffit, their subcontractors used ladders without padding and my hardy board siding was severely damaged. Hardy board is difficult/impossible to repair so I was livid. After several more conversations with the project manager, they were going to provide me with a quote to replace my siding. The first quote they sent over was outrageously high. I have a tiny house and the quote was well above the average pricing in my area. Eventually they relented and sent over a more reasonable quote. Still high for my area but not outrageous so I agreed to have them replace my siding. Another mistake on my part but being a first time homeowner, I was navigating uncharted waters. They provided a list of color choices and I was told to pick which suited me best. My first two choices "weren't available" so I had to go with my third choice. Doing my own research later, I found out that my first two choices had a higher material cost and believe that is why they denied them. All told, I was ready to move forward with one instruction, "Do not damage my prized lace leaf japanese maple at the front of my home." I have raised the tree for over a decade and it was my pride and joy. I bet you can see where this is going.... I came home during the siding install and over half of my tree's canopy had been damaged or destroyed. The tree is not large and could have been easily worked around with a little care. The project manager was on site when I discovered the damage, and I was so upset that I couldn't even speak to him. Trees are my vocation so I was quick to remind him the next day that I fully understood the laws around damaging a client's trees. To their credit, he took the situation seriously and discount my work by a hefty amount to cover the costs I would need to spend on tree repair/replacement. While I appreciate the gesture, I still am out the decade I spent caring and raising the tree. This isn't half of the review but they won't let me write any more characters. Find me on Facebook and DM for the full story

My roof was damaged by the hurricane and it was very easy to work with Guardian Roofing to get it…read morereplaced. They worked directly with the insurance company. Ian Nesmith was a great help, he showed me the damage with a drone that I knew about already but couldn't get to myself; I thought that was a neat idea.

TL/DR: Merritt Roofing has completely eroded my trust in their products and service. I do NOT…read morerecommend. 8-months after installation, we still don't have a roof we can trust, and they seem to be done supporting me. We did our due diligence and spoke to several roofing companies before committing to Merritt to fully replace our roof. We liked the salesperson/Project Manager, Jason (who was fairly new to the company, but being mentored by another, Bryan), and the price was in the middle of the pack (just over $10K). We even went ahead and paid extra for the "Platinum Coverage" for added piece of mind. We did everything we could think of to receive a good quality service/product. August 2025 - The installation crew did such a bad job on our roof that Merritt have since told me (as if it would put my mind at ease) that they will no longer work with that crew. That's fine for the next folks, I guess, but doesn't help us at all. I understand that they do still work with the contractors of the crew, just not those exact installers, so no guarantee that the way their other crews behave will be any better. We were also surprised to find out that Merritt contracts in installation crews, as part of what we were hoping we were paying for by going with a large, named company was a dedicated installation team. We could have hired random contractors ourselves. The edges of all of the shingles at the ends of the roofs were cut so badly that they were crescent-shaped, and the shingles underneath were exposed. There were a number of chunks taken out of the shingles by carless ladder placement. One of the crew had decided to fix part of a gutter that he had dislodged by shooting a bunch of nails into it, shooting a nail through the bottom of my gutter in the process, and causing a leaking gutter. They had also cracked the soffits (The vent underneath the edge of the roof), and it was just hanging out. They hadn't even tried to repair it. Although this has now been put back in place, it is still cracked. There were numerous other issues with the installation, but the team packed up and left without saying anything to me, and the Salesperson/PM wasn't around either. I called the Salesperson/PM when I went outside to look at the roof, and let him know that I saw some issues with the roof. He came over and agreed that it wasn't acceptable. The team was called back to address, and one of them showed up. He replaced a couple of shingles, and then tried to leave again. He made it clear we weren't happy with the edges of all of the roofs, and that they needed to address. It was scheduled that they would come out a few days later and replace all of those shingles. So immediately we went from having a new roof to a repaired roof. When the team did come to repair the roof, they were supposed to start at 8:30 am. The first person finally arrived at 10:20 am. and they starting working at around 10:40 am. Once the repairs were completed I pointed out some areas I wasn't happy with, and was put in touch with Garrett Zarecky, the Merritt "Production Manager" and was told that they would settle in the next couple of months. Garrett scheduled a date with me at the end of September to come and inspect the roof. He also made a number of comments along the lines of "If we need to replace the whole roof, we will" and that he would check inside our attic space, if he felt it necessary. September 29th 2025 - Garret game to inspect the roof, did not go inside the attic, despite saying he would. He told me something along the lines of "I wouldn't be able to see any issues from in there anyway". He also noted a lot of my concerns, but told me he was happy with how the roof looked and how it was performing. He assured me that this roof was as good as new, despite admitting that they no longer worked with the crew that installed it. Nov/December 2025 - I was cleaning the gutters, preparing for winter, and noticed that there were still a number of shingles that had scuffs and even gouges out of them. There was also the head of a nail pushing through one of the shingles at the back of the house, close to the edge. There were a numbers of other issues with the way the shingles lay and looked cosmetically. I reached out to Jason, Bryan and Garrett, the Production Manager. Jason had left the company, which seemed odd for a person who had only started there a few months before, so Bryan came out to inspect the roof. He agreed that it looked like the shingles had been damaged in some way, possibly as a defect in the shingles, and asked Garrett to inspect the roof. Garrett told me that the damage wasn't caused by a defect, but by foot traffic. The fact that there had been enough foot traffic on my roof in the days after it was installed to cause damage, seems to be another indication of how poorly it was installed. Merritt's "Repair Guy" (Garrett's words), Alonzo, came out in December and removed large areas of shingles, replacing them

This company is the absolute best I have ever worked with. Honest, great communication, goes above…read moreand beyond to provide high quality services. They continued excellent customer service throughout months of advocating for me with my insurance company. I can't recommend highly enough.

As a Realtor I use HIC all the time but this was my first time using Malik. He was very…read moreprofessional and thorough. My client was pleased with everything he found that we had not already seen ourselves. The pictures are the perfect evidence we need for our requests from the seller.

They are by far the nicest, most professional, hard working inspectors I've ever worked with!…read moreThat's spanning over 30 years of being a Realtor, so believe me they are awesome! Easy online scheduling, follow up and they answer the phone. So it's super easy.

I have been in real estate 40 years as an appraiser. I received a copy of a report completed by…read moreArrow. They indicated numerous items that were not required. The buyer walked without even discussing. I think home inspectors serve a good purpose; however, they should not scare people over items that are in debate. This particular report indicated he did not check certain items such as overflow due to the age of the house, yet everything is new. That seems lazy to me. He was correct about certain items and I do not think he tried to scare people, but, sometimes being overly cautious can really mess up the lives of others. My goal is to provide counsel to be more careful of calling out items that are not a problem. I personally had to spend a thousand dollars to provide proof there are no problems with certain items.

Before putting our home on the market we wanted to get our own inspection so we would be aware of…read morepotential problems that might hinder the sale process. We have lived here for almost 19 years. We hired Arrow to do inspection. He was on time & very polite. He did take the time to discuss a few things with me while doing inspection. After he was finished he told me right off of the major findings. This allowed me to make a plan to get things addressed. Once we received the report, which was very long & detailed, we were able to get several estimates to fix issues. Before we got issues fixed we put house on market disclosing the issues ahead of time & our house was under contract by 3rd day. Great company. Thorough inspection done.

After a recent storm, I called Good Roofing to take a look at my roof. They showed up on time and…read moredid a fantastic job from start to finish.

From the owner: At Good Roofing & Restoration, we value relationships with our clients and believe in building…read morefriendships alongside our business. Your trust means everything to us, and we’re committed to providing not only exceptional roofing solutions but also lasting partnerships you can rely on. Whether you need a roofing contractor for residential roof replacements or commercial roofing projects, you can count on our team at Good Roofing & Restoration. We are one of the top roofing contractors in the Charlotte area, offering expert services for both residential and commercial properties. From roof repairs and replacements to storm damage assessments, insurance claims assistance, gutter installation, and more, we are the team to call when you want reliable and high-quality roofing services.

Called to get an estimate. They sent a guy out who was very friendly to take a look, and he said…read morehe'd follow up with us that later that day with the quote. Things went downhill fast from there. We spent 3 weeks trying to get in touch with them just to get the estimate. After nearly a dozen phone calls with their extremely unhelpful and useless receptionist, Laura, who appears to hate her job and never followed up as promised, they finally sent an estimate. Of course the estimate was more than $2000 more than what the guy told us in person it would be when he came out. If they are this bad before they've even taken money for services, I can only imagine how bad the actual service must be.

After getting blown off by another roofing company 2 times, I looked to YELP to get someone out to…read morelook at a failing soffit/fascia area next to my gutters. I called and Alex picked up immediately. Very polite on the phone and booked an appointment with him in two days. Alex arrived early, did a walk around the entire house, told me there were 2 additional areas that needed repair, he walked me outside and showed me the areas. I was sort of sick about additional areas that needed to be replaced but frankly I could see it and of course I didn't want rain water entering the house so I appreciated his keen eye on my issues. I also had a xeriscape rain barrel that I wanted hooked up to a downspout. This was done Tuesday (excellent job and added height to it to allow for better flow, innovative!) and today Thursday the main work was done and in a tidy manner and it looks great. Alex went up on the roof the first visit and took numerous pictures, diagnosed nails and missing shingles. This was awesome to show my husband all the pictures (roof is about 30 feet high and peaked so we cannot access). I highly recommend Alex and Charlotte Pro Roofing and the employees he had at my home working here (he supervised the entire job). Very professional, tidy, respectful of my questions. I even had had cobwebs that were unreachable that Alex removed for me. Now it doesn't look like a haunted house. A+++++++++++

it was such a pleasure to work with Andrew and Mark with Carolina Elite Roofing. They went above…read moreand beyond to make sure everything was to our satisfaction and made sure the job was done to perfection! I would give 10 stars if I could!

From the owner: Our entire purpose at Carolina Elite Roofing is to simplify roofing for our clients, ensuring a…read moresmooth and enjoyable experience every step of the way. A new roof can be a significant undertaking, we understand, which is why we strive to alleviate any stress or concerns. From initial consultation to final inspection, our team is dedicated to providing clear communication, expert guidance, and reliable service, all aimed at providing you with peace of mind throughout the process.