I arrived at the store around 10 minutes before it opened and decided to go get a snack right…read moreacross. I noticed the line that was building outside the store, and to be honest, I was worried for a moment. When I stepped inside the store people were lined up and the line had gotten longer. A worker was standing at the end putting us on a waiting list. This line was moving at a good pace. The store had two agents working. The waiting was not long. The customer service was good. I came on a bad day. Xfinity was having issues with its systems. The person working the counter tried their best.

After four hours dealing with the chat and on the phone with customer service, my husband was…read morebeyond frustrated with the zero star customer service. The customer service rep told us to go into the store and there wouldn't be a wait. Of course, there was and my husband was about to snap. Thankfully, Colin saw his frustration and stepped in. He assured us the wait wouldn't be long and then helped us himself, getting us a new box. Thank you Colin, for calming a very tense situation.

They were very busy for black Friday. But they got me my pick up order and traded in my old Watch…read moresuper quickly and professionally. I didn't catch the names of the guys who helped me, but they were great as was a lady who I believe was a manager.

Went with a friend, a long time Verizon customer, to upgrade her phone after receiving an email…read more Gruf staff member told her the offer was not available in store and suggested she upgrade her plan and increase her monthly charge by 70%! Laughable! Offered it with a straight face! Overall cold and harsh. One fellow smiles and is pleasant, the other folks not so much. Glad I'm not a Verizon customer!

The communication is horrible. If you need any kind of support you can absolutely forget it . Lets…read moresay they up grade and you need a pin there is absolutely now way to find a pin . Which could be an easy fix by putting it in an email. That's what I would consider a small complaint. As far as service, weak internet,need a transponder in every room or WiFi is sus . It's horrendous. I have to use because of my building but I am going to try to push for another carrier.

Horrible! Run, don't walk. If there is a problem after business hours, there is no one to speak…read moreto. Just leave a message like on an old answering machine. Good luck to you folks. You might be better off with rabbit ears.

very impressed with the T-Mobile store at 5550 Military Trail, between Yamato and Clint Moore…read more went there to sign up for home Wifi internet and had a surprisingly pleasant experience. VICTOR helped me with everything in an expeditious and professional manner. and his colleagues, CAMI and WEX also took the initiative to assist as team players. they offered to help VICTOR with issues during my sign-up without being asked. all three were friendly and attentive. even tho it was near end-of-shift, they were not on their personal cell phones, but instead they were committed to their roles and performed them with a smile. it was a pleasure to have met them and i look forward to frequenting this location again. thank you, VICTOR, CAMI, and WEX. ps love my pink blanket!

4 stars but laughable. Not the employees fault. Process started on line at home around noon…read more Progressed to a 611 fone call. Then they cancelled the new fone order & instructed to go to the store. The store could not process an order because every time they tried to re-create an order for an upgrade, the system would kick it out and reject it. The employees ended up calling their own customer service to find out WTF.? after an hour of comversation, a screen share episode, deleting the app and reloading it, shutting off the phone and restarting it, and several signing out of the T-Mobile app and signing back in nothing worked. No matter what they did the system would not allow the rep processing of a phone purchase. Your final conclusion was the system won't process more than one upgraded time and it takes 24 hours for the system to acknowledge the cancellation that was made earlier. Through this entire process, whether it was customer service on the phone or the guys at the store, I must've been asked a dozen times have we answered all your questions, or have we done everything we could to solve your problem? And the bottom line is, "no you all suck." from the customers perspective I don't really care whether it's a software problem or a company programming problem or just a bunch of idiots that don't know what you're doing. I was not able to order a new phone today. So the ultimate answer is no, nobody's done their job properly because I'm an unsatisfied customer at the present time. And the reality is, it's not like I can just go somewhere else and get a new phone. Unfortunately, once you sign up for service with the cell phone carrier, you're kind of pretty stuck and committed. Which is probably why customer satisfaction is low on their priority because they know you can't just walk away and go somewhere else. I'm sure this is more of a T-MOBILE problem than the employees problem. Let's face it. They just work there. They didn't program anything or designed anything, but nevertheless from the customer standpoint, I don't really care where the problem originate from. The problem still exists.

Brief but complete zoom session. Super comprehensible with insightful use of remote to access…read morenumerous features.

Internet service very good. Recent order to add landline service to digital was done very smoothly…read moreby Evan Rose.

Wow! This place is NICE!…read moreI had to physically come here to exchange my router as per a HORRIFIC experience with Xfinity call center and technician experience! ( that is a whole separate review) OMG beautiful place and the service is top notch! This place puts the apple stores to shame! I will never call the Xfinity number again but come here! I highly recommend this place! W O W !

Absolute worst - no interested in serving - I was coming from Att with 2 phone lines and now I am…read morestaying right where I am. These guys in this store were arrogant and had no desire to help us. We walked out and not going back