They were very busy for black Friday. But they got me my pick up order and traded in my old Watch…read moresuper quickly and professionally. I didn't catch the names of the guys who helped me, but they were great as was a lady who I believe was a manager.

Went with a friend, a long time Verizon customer, to upgrade her phone after receiving an email…read more Gruf staff member told her the offer was not available in store and suggested she upgrade her plan and increase her monthly charge by 70%! Laughable! Offered it with a straight face! Overall cold and harsh. One fellow smiles and is pleasant, the other folks not so much. Glad I'm not a Verizon customer!

The communication is horrible. If you need any kind of support you can absolutely forget it . Lets…read moresay they up grade and you need a pin there is absolutely now way to find a pin . Which could be an easy fix by putting it in an email. That's what I would consider a small complaint. As far as service, weak internet,need a transponder in every room or WiFi is sus . It's horrendous. I have to use because of my building but I am going to try to push for another carrier.

Horrible! Run, don't walk. If there is a problem after business hours, there is no one to speak…read moreto. Just leave a message like on an old answering machine. Good luck to you folks. You might be better off with rabbit ears.

I went to the store on Saturday to upgrade my phone. I was greeted promptly by multiple staff. The…read morewaiting time was quite short and they couldn't have been more accommodating. I got my new phone and got everything set up with their help. I highly recommend this location. Because I live in Delray Beach, I have gone to the authorized retailer on Military Trail north of Atlantic in the past. They are not welcoming and very dismissive and condescending. Please go to the Boca Raton location. It is well worth the drive.

4 stars but laughable. Not the employees fault. Process started on line at home around noon…read more Progressed to a 611 fone call. Then they cancelled the new fone order & instructed to go to the store. The store could not process an order because every time they tried to re-create an order for an upgrade, the system would kick it out and reject it. The employees ended up calling their own customer service to find out WTF.? after an hour of comversation, a screen share episode, deleting the app and reloading it, shutting off the phone and restarting it, and several signing out of the T-Mobile app and signing back in nothing worked. No matter what they did the system would not allow the rep processing of a phone purchase. Your final conclusion was the system won't process more than one upgraded time and it takes 24 hours for the system to acknowledge the cancellation that was made earlier. Through this entire process, whether it was customer service on the phone or the guys at the store, I must've been asked a dozen times have we answered all your questions, or have we done everything we could to solve your problem? And the bottom line is, "no you all suck." from the customers perspective I don't really care whether it's a software problem or a company programming problem or just a bunch of idiots that don't know what you're doing. I was not able to order a new phone today. So the ultimate answer is no, nobody's done their job properly because I'm an unsatisfied customer at the present time. And the reality is, it's not like I can just go somewhere else and get a new phone. Unfortunately, once you sign up for service with the cell phone carrier, you're kind of pretty stuck and committed. Which is probably why customer satisfaction is low on their priority because they know you can't just walk away and go somewhere else. I'm sure this is more of a T-MOBILE problem than the employees problem. Let's face it. They just work there. They didn't program anything or designed anything, but nevertheless from the customer standpoint, I don't really care where the problem originate from. The problem still exists.

We just got Hotwire in our senior community. I called the customer service number with a question…read more Vanessa Calimano knew exactly what the problem was. She walked me through a step by step procedure to fix the problem. She was patient and very kind. Thank you, Vanessa.

Our community is in the process of updating services by Hotwire. It has been nothing short of…read moreamazing from the customer service to the installation process and the follow up. This process has been so smooth and painless. Thank you Hotwire