If I could give zero stars I would! The driver for this business was honking aggressively and…read moregiving obscene gestures while driving...I had my young daughter in the car during this transaction. This establishment should never have anyone's business with such heinous drivers acting crudely with Underaged Children in a car...

Can't say I have ever had a problem here, but they arent exactly the friendliest of people. A smile…read moreonce in a white would be great.

I must say that I haven't had any problems with Lustra Cleaners so far. The quality of their work…read moreis excellent, and I would give them a 5-star rating at this time. They have always been respectful when providing their services. Thank you, Lustra Cleaners! Maryam, Norwood, Massachusetts.

Was utterly disappointed by the behavior of three employees at this establishment. Completely…read moredisrespectful when I accidentally parked in the lot while escorting disabled individuals, and had all three employees come screaming out the windows and doors. Now I Understand being unable to park on said property but there is a nicer way of letting us know than having three "adults" screaming over a parking spot. Do better, it costs nothing to be kind.

Excellent service, good prices, very friendly. They were helpful for washing pillows and bedding as…read morewell as clothes!

The lady owner is extremely rude and mean. I was treated really badly just for getting up to check…read moreon my load. She kept following me around and policing me like I was a thief or something. The daughter is nice, but I will never step foot in this place again.

Excellent cleaners! I have been a customer for over 20 years and no complaints . I am very…read moreparticular about my white clothing and work attire and they never disappoint .

One star because there is no option for zero or negative numbers.This is the worst ever dry…read morecleaners. I had some alterations done to my very expensive sequined dress and they steamed the dress and ruined it. All of the appliqué on the dress was as scorched. The owner /manger denied that they ruined my dress. I will never go to this establishment again and I advise everyone to boycott this business. Terrible customer service and disrespectful employees. I regret the day I stepped foot. I try to support local small businesses but this one is not worth the time or effort. Definitely not the place to go.

I use them for my wash and fold. They're great, set my pick up online the night before, they come…read moreand pick it up, 2 days later I have perfectly washed and pressed laundry waiting outside my apartment door. Only "negative" is I don't have the option to leave special instructions for things like sweaters and jeans but beggars really can't be choosers.

I've been on their subscription plan for few months now and literally every other time I drop my…read morelaundry off they charge me either additionally or outside of my subscription plan. It's so frustrating bc it happens so often. And they're so rude and annoyed about it when I ask them about charges and just told me to call the customer service and didn't want to deal with my questions even though I was being nice about it.

Great neighborhood business .. I've been using them weekly for years , maintaining my VERY high…read moreend fashion...

Best Cleaners on Beacon Hill. Excellent Customer Service and they provide excellent dry cleaning…read more Have been utilizing Winn for eight years. Can't say enough.

Always friendly and helpful. They have onsite alterations and summer cleaning with storage for…read morecomforters. Been a customer for 8+ years. Best around!

Wanted in Dry Cleaners: Fast, Inexpensive, Quality Cleaning, and CUSTOMER SERVICE…read more Based on my experience with Artery Cleaners and Launderers, they did not get the memo. It may look like a sweet, cute little family run operation when you see high schoolers and older ladies behind the register, but I warn you: Do not be deceived! All I can say after my experience is that they are DECEPTIVE and RUDE. My fiancee and I recently dropped off 3 jackets to be laundered. We asked that they were pressed(not dry cleaned), and had some alterations issues. On one, a button needed sowing and a sleeve repaired. Another, a two buttons needed to be sewed on. A third, a pocket fixed. We walked through all of the alterations with our cashier, and brought our own buttons. We were then handed a receipt for about $20 dollars. "This place is great!", I though to myself when I saw that. "What a steal!" One week later, our total bill was $60 dollars. $60 dollars! I can understand that, apparently, alterations do not bill at the register. It is annoying, but I can live with the understanding that I will have to argue with you to secure a price in advance from now on, and that my receipt doesn't actually show the truth. It may say alterations, but don't let your eyes fool you. That first receipt is only the cleaning. I can understand issues like that in small business shops. I can also understand $15 for a sleeve repair and $10 for a pocket repair, plus the buttons sewed on. Knowing the time that goes into it, its not a great deal, but as long as it is good work, I can grin and bear it. However, $15 dollars to sew on two buttons that I gave you? $15 dollars for that 5 - 10 minute job? I called their store, upset about the cost after my fiancee picked everything up. I was (and am) ok paying those other costs (although it would have been great if that had been shared beforehand...... which it wasnt). However, I made it clear that I felt the alterations were too high. I was told a manager would call me back. The next day, I had to call back, and was put on the phone with a manager. I explained my point of view and that I felt $15 dollars for sewing on two buttons on one jacket was too high, especially when we provided the buttons. I explained I felt that was a fair refund. The guy seemed to have a mental breakdown at the thought of a $15 refund. He began interrupting and talking over me while I was trying to explain that I wanted I refund for the one jacket. He proceeded to argue with me about how I wasnt willing to pay for good work, about how I wouldn't do work and then not expect to get paid, and how you can't just not pay people for their work. .To which I explained, as an analyst who does 1099 work, I do expect to not get paid for bad work or if I decide to triple bill my client all of the sudden, or bill them an hour for 10 minutes worth of work. The manager argued with me about how I didn't want to pay people for their good work, and how we were told ahead of time the prices (to which I stated that we weren't, and were expecting a bill of about $20 dollars). He sternly demanded to know (again, my problem is mainly this one jacket.....) how much of a refund we wanted. I stated $15 dollars a far price. He demanded to know how I figured that out. When I replied it seemed fair based on market prices, he then proceeded to go back to arguing about not paying people for their good work. Not wanting to waste time, I stated that if it was clear we would not be able to come to an agreement, we can let the market handle things. I mentioned that I would be writing a yelp review and that from now on I would take my business elsewhere, which is only fair. Upon hearing this, he proceeded to yell about how I was threatening him, kept talking over me, and again went back to arguing about not wanting to pay people for their work. After five minutes more of that, I decided he can have his $15 dollars, and hung up. So, long story short, DECEPTIVE PRICING and RUDE MANAGEMENT.

Town Cleaners fulfills the 5 basic criteria to get a 5-star Yelp review:…read more 1. They clean your clothes on site (read: no trucking your clothes elsewhere which means they will get lost) 2. The couple who are always there (I think they own it) are incredibly nice 3. They do a great job 4. Reasonably priced 5. Milk Bones are at the counter for your dog.... and mine likes that!!!

To write this review, and I was trying to give town cleaners a chance, but the customer service…read morehere is just a mess I went to town cleaners to have a zipper replaced in my leather jacket due to all the positive reviews on Yelp. I came by the store and it was closed on Monday afternoon at 3 PM. I eventually came back and dropped off my leather jacket and was told that it would be a week to have the zipper replaced. I was charged $20 and the item was packed in plastic. It took me about a week to open it and when I opened it the zipper had not been replaced. Nothing has been done I had just been charged. Fraudulent practices! I went back to get a refund and the manager said that she couldn't issue the refund over the phone that she would have to come in and do it herself because the employees didn't know how to issue a refund. I came back the following Monday again around 3 o'clock and the place was locked up and dark! I called the phone number and the mailbox is full, so there is no way to reach the manager. In addition, I tried to go to their website and it is a fake website. I would steer clear of this place. I went back to get a refund and again I experienced that the store was closed during working hours so I had to go back a third time, and I was told by the manager on the phone that they would have a refund for me the next day know how to issue a refund. I went back four days later and again on a Monday afternoon at 3:30 PM. The office is dark and there is nobody there and the doors are locked. I called the phone number and the mailbox is full, so I am unable to reach anyone. Clear of this dry cleaner, the Taylor does not do the tailoring that you bring your item in for and will still charge you for it while trying to get away with saying it was good enough to be repaired but not replaced