I found myself at Personal Touch Laundry in a pinch: I was visiting from out of town and staying at…read morea hotel when my toddler got sick in bed. Our hotel doesn't have laundry onsite for guests so I looked up the closest laundromat and off I went. I explained to the owner what had happened and he said no problem - I got this, come back in 30. I did as instructed and when I asked how much he said the service on was on him. I tried to gov e him some money to pay but he wouldn't not accept it. This small kindness from the owner meant the world to me and I therefore had to write a review and cannot recommend them enough for helping us out of a tough situation.

This is my favorite dry cleaners. They're very reliable and do quality work. I've been with them…read morefor over five years and have never even lost an item. Five stars!!

As a past customer at this cleaners, I wanted to give them a try to fix a pair of shoes I had. The…read morerubber part of the heel came off of one of the shoes and I brought both so they would be the same height. A very nice woman helped me and apologized that she did not have all of the information. She called the following day saying that she spoke with the owner and he saw my shoes. He was charging me $35 and I had to prepay. I told her I would pick up my shoes and never do business there again AND post my displeasure on Yelp. I explained that I was a past customer and the charge was outrageous let alone the fact that they would have both my shoes and my money. I asked her to relay this information to the nameless owner.. I also stated that I was not upset with her, she was just the messenger. I would not recommend this place for anything anytime.

Prepaid for basic alteration that was never done when I arrived to pick up. Had to return next day,…read moreand was charged again for "having to do more work" !!!! Nothing was altered the first time ( this was a simple alteration) when tried on it was exactly the same as when I brought in. Called owner who said they would have to talk to manager and would get back to me..she never did. Unprofessional to say the least. Will never return to any of their locations.

we are delivery customers (they took over from zoots). first order one of my husband's shirts…read more(unfortunately a favorite) was damaged. I twice emailed them with a photo of the damage and the receipt but have heard nothing. store employee gave me owner's phone but no answer.

Could not be more disappointed in the quality of service here. Got my suit dry cleaned earlier this…read moreweek and they completely ruined it. Will be seeking compensation. The 5 star reviews brought me to this location but after looking closely, they're all a few years old. Not sure what happened since then, but this is unacceptable.

Strongly recommend. I recently relocated to the south shore and was looking for a reliable…read moretailor/alterations business to bring my clothing to. I have gone to this location in Marshfield twice now and have been pleasantly surprised each time. The staff are extremely friendly and informative. Upon my first visit, I spoke directly with the tailor about a pair of jeans I wanted hemmed and she explained to me the different styles/stitching I could choose from. The turnaround time was very reasonable (each within a week) and my clothing items came out perfect. I highly recommend this business to anyone looking for quality tailoring/alterations at very affordable prices. Items I had hemmed: khakis, jeans, dress pants, sweatpants

I called them to speak with them about their laundry service. They do not fold the clothes. They…read morebasically roll the clothing, sheets, etc up and put it in the delivery bag. I would not recommend them for this reason. I called, gave an opportunity to correct the situation, situation not corrected

Poor communication...rude and ignorant....no concern for seniors dealing with serious…read moreillness...lies and lies and lies!!! Left laundry out on Monday...its Wednesday and it's still there!!!

I can't believe how smooth the process of doing laundry was here. Especially right now with Covid,…read moreit's always such a pain in the ass touching quarters, touching machines... But you put your laundry card in absolutely everything including the place you purchase the soap from, no change... Everything is super easy, super clean, and at least when I was there everyone waited in their cars which was super super refreshing. There was only like one person in there each time I went in.

My gay bestie recommended Z and who knows tailoring better than a gay man?! In all seriousness, Z…read morecan pretty much reconstruct nearly any garment and has a keen awareness on how clothing drapes and fits and will discourage any suggestions that will not work. She will also realistically tell you if something cannot be altered (haha- she teasingly told me when I asked what could be done for me to buy spanx and/ or lose 15 lbs but we have become friends so I thought it was hysertical and she was not wrong.. other than I thought it was actually closer to 20 lbs, lol). Her prices for both alterations and dry cleaning are very reasonable She is meticulous with her dry cleaning as well. For teenaged girls looking for cute, affordable prom dresses, she has a decent selection in back. She is loved by her loyal customers and she loves them back, even staying late to help people running behind schedule and will come to the shop as early as 4:00 am to work on alterations. Z runs a great business and is a lovely person to boot and it feels good to support a hard-working local business owner like her.

they did amazing work! not only were my alterations perfect, the communication and customer service…read morewere top notch as well. I would definitely recommend them and plan on using them again in the future! (:

I recently needed a pair of jeans hemmed quickly, as I was heading out of town. They were able to…read moreget the jeans hemmed within two days, and at a very reasonable price. Then, when I had a scheduling conflict, they offered to open the shop after hours so I could pick up the jeans the night before my trip. She also kept the original hem-my jeans look like the original. This is rare and exceptional customer service. I will send my friends and will only use Cottage for all services going forward. Thank you!