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    Earl's Spas & Pools

    1.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    11 months ago

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    Spa Belle La Vie - Outdoor massage

    Spa Belle La Vie

    3.8(17 reviews)
    43.9 mi
    $$

    Scheduled their signature (most expensive) massage but only got the regular one which wasn't a…read moreproblem till I still got charged for the most expensive one and the front desk girl didn't know how to fix it and said the manger would call and fix it in the morning which never happened and they haven't returned my messages.

    I would give zero stars if I could. I have been struggling with intense back pain, and after a back…read morescan revealed it was a muscle issue, the kind woman who did my scan highly recommended the masseuse Emily at Spa Belle La Vie. She claimed Emily's deep tissue massages had helped her immensely. I called to book an appointment, but the earliest available slot was over a week away at 11 AM. The Friday before my appointment, the spa called to reschedule because Emily was no longer available. Her next availability was a few days later at 12:45 PM on a Thursday. I agreed to the new appointment. I arrived early on the day of my rescheduled appointment, only to be met with disdainful looks from the six women lounging around the front desk, chatting amongst themselves. After an awkward wait, someone finally addressed me, saying someone would assist me shortly. Only one person seemed to be working at the desk. When I was eventually shown to the waiting room, I received no instructions about what would happen next or where to put my new client forms. When the masseuse came to get me, it was not Emily. I asked about Emily's whereabouts, only to be told she wasn't at work that day. Furious, I returned to the front desk, where the six women looked at me like I was crazy and said, "Oh, we will reschedule you." This was the second time I had been rescheduled, and I wasn't about to let them waste any more of my time. I walked out. This situation boils down to one of three issues: the front desk staff is incompetent, Emily is selectively choosing her clients and didn't want to work with me, or they don't want to service a Black woman. The waiting room was empty, so they clearly weren't busy. No wonder this spa has such poor reviews. I try to give businesses the benefit of the doubt, but this experience was beyond frustrating. Why would I trust them to reschedule me again only to be disappointed? I'm still dealing with back pain and am no closer to finding relief. If anyone knows of good spas in Tuscaloosa, please let me know.

    Photos
    Spa Belle La Vie
    Spa Belle La Vie - Manicure/Pedicure room

    Manicure/Pedicure room

    Spa Belle La Vie - Spa boutique

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    Spa boutique

    Favorite Massage

    Favorite Massage

    4.1(10 reviews)
    9.8 mi

    I have been many countries and had many massage This place…read morewas the best massage ever. A real true massage clean beautiful space. No games just great massage. My wife is wanting more foot massage now A real diamond in the rough with fair price

    - Worst Massage Experience I had a very bad experience at…read morethis place. It wasn't even the location I originally wanted to go to, but I decided to give it a try anyway. Big mistake. The place looked very shady, and I honestly felt uncomfortable walking in. I paid $80 for one hour, which I thought was fair, but everything went downhill from there. She asked me if I wanted hard or medium pressure. I clearly said medium. I also told her I had only a little back pain. She kept pushing for a deep tissue massage, but I said no -- I wanted a Swedish massage with medium pressure. She completely ignored my request. She used her elbows with very strong pressure, and it was extremely painful. I kept telling her to stop and go lighter, but she didn't listen. She just kept saying, "you will feel better later," while I was in pain the whole time. Then she added oil and said it would be an extra $20 -- without asking me first. I never agreed to that. At the end, I paid $80 + $20, and then she still asked for a tip. I literally paid to be in pain, not to relax. Now my back and legs hurt even more than before. I will never go back. If you value your comfort and safety, do not come here.

    Photos
    Favorite Massage - Foot Reflexology

    Foot Reflexology

    Favorite Massage - Price

    Price

    Favorite Massage

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    Earl's Spas & Pools - hottubandpool - Updated May 2026

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