This is Alex's mother. I had not intended to leave a review about the poor quality of your work and…read morethe worse quality of your behavior, but after seeing your inaccurate and accusatory response to my daughter's, I thought I should provide more information. I've attached screenshots from the TWO identical dresses I bought to wear to my daughter's wedding. You accused me of wearing the one that you ruined. As I told you, it was ruined and unwearable. I bought another. You asked why I did not bring it back to you, and as I told you, my primary concern was making sure that you were able to finish my daughter's dress in time for the wedding. Spoiler, you not only did not finish her dress, you did not allow her to try it on, you threw her out the door, and charged her twice your original estimate. And that's not counting the horrible way you spoke to her and the things you said. I understand that the first dress I brought to you needed significant alterations. That's why I brought it and ASKED YOU if it was repairable. You told me that you could do that, and all about how you would get it done. You did not have me back for a final fitting, even though I offered to come up; you told Alex it was unnecessary. When I tried to put that dress on, the sleeves had been cut back short, which was never requested, they were different lengths, and the biggest issue by far was that the arm holes had been cut so small that I simply could not get my arms into the dress! No, I did not pay your unreasonable bill. Honestly, I was stunned that you would have the nerve to send it to me after everything you did. Oh, I also noticed you deleted all of your Google reviews. That's ethical.

I struggled with how/if to write this review, but decided that other clients should hear my…read moreexperience and that Burke's behavior shouldn't be rewarded. I hired Burke to sew my vision for a wedding dress, which she told me she could accomplish inside of my budget. She encouraged me to bring bridal party dresses to her, insisting she could be the seamstress for the whole wedding. I ended up bringing my mom's dress and my reception and rehearsal dinner dresses to her for alterations as well. During our time working together, Burke was unreliable and scattered. She would give ideas or communicate timelines that were never met. For example, I asked her to put pockets in the dress, she agreed, but then did not do so and told me it was impossible when I mentioned it again. When I requested changes to the fit or design she seemed annoyed or like it was an imposition to her. Without discussing it with me, she billed me for twice my original budget just for the ceremony dress. I asked her multiple times for cost estimates on the other dresses and she would not provide them. She would tell me that a certain stage of the project would be complete by our appointment and then either cancel the appointment because she wasn't finished or tell me when I got to the appointment that it wasn't done. During those months I felt extremely stressed because I did not feel confident based on her unreliability that the dress would be finished or that I would like it, and I didn't have the time or money to find a backup plan. This all came to a head when, two weeks before my wedding, she sent my mom's dress home and it fit terribly. She had taken the armholes in, which was not requested, to the point that my mom could not move her arms, the sleeves were two different lengths, and it had been hemmed too short. My mom had to buy another dress, and she texted Burke her concerns about whether my wedding dress would be done on time and done well. When I went to my next appointment, Burke was livid about my mom "questioning her ability as a seamstress". She told me I needed to take my dresses and leave, and she would not let me do so until I paid her in full for everything. She said rude and downright mean things, saying that I was unreasonable, had ridiculous expectations, and that it was too much pressure for her, I wasn't respecting her process, she needed to be done with the project, and it "wasn't her fault I wanted to wear three dresses". She wanted me to pay and leave without trying on the dress. I paid her and left because I didn't know what else to do, and cried all the way home. When I tried it on, it was way too tight, barely zipping with my bust spilling out the top. I had to have last minute alterations done elsewhere to be able to wear it. It was clear that Burke had not actually finished the dress, as well- the lining was only halfway attached and there was boning sticking out. I asked Burke for a small partial refund to cover the alterations costs and she refused. On my wedding day I was devastated because I had spent over 2.5 times what I could afford for a dress that was never finished and only reminded me of the negative experience I had with Burke. For these reasons, though I do believe Burke to be a talented seamstress, I cannot recommend her for bridal alterations or bespoke designs.

I would highly recommend Northshore for tailoring. I brought in a suit jacket, and they had a…read morereally quick turnaround time, along with very helpful recommendations. The owner clearly cares about what she does and takes a lot of pride in her work. It was a little on the expensive side, but well worth it for the quality and expertise.

Fast, professional, and well priced tailoring on my suit. They wanted it perfect, asking for…read morefeedback and offered recommendations on fit.

Easy drop off and pickup. Quality work. The owner is direct and not conversational, but he does a…read moregood quality job and was timely. I will definitely continue to use this business for my alterations!

The nicest people work here. My family and I have been coming here for many years. Santos and his…read moreteam are helpful, kind and accommodating. The quality of work is incredible and pricing is more than reasonable. I was referred to them many years ago by world renowned custom suit makers at John H. Daniel. What I like about this place is it's always busy. In my experience that has always been a good sign, of a healthy business. I can confirm that this is the place to go if you're looking for quality work. My family and I drive over an hour from Gatlinburg to see Santos and his team and I've referred many people here over the years and every one of them will tell you - this is the best place with the best people.

Fast and excellent work. And very reasonably priced. So glad to find a great local tailor.read more

I left getting my bridesmaids dress altered until the very last minute- she had it done perfectly,…read morewithin two days! I will be back if I need anything in the future!

She is amazing and did a job that no one else would touch. My engagement dress was a complete…read moresuccess and done in less than a week.

10/10! I needed a rushed hem and bustle of my wedding gown - she did an absolutely amazing job,…read moreand was so kind as well! I would highly recommend!

OMG they are wizards!!! They took my dress from something that wouldn't go on me to something…read moreamazing. They opened the hips and added a corset back. It was also such a fast turnaround! Definitely go here if you need alternations. Thank you so much, you made my dreams come true. Worth every penny.

Beyond wonderful!! There are insufficient words to describe how kind, accommodating and skilled…read moreElizabeth and Alexis are. My daughter's custom wedding dress was altered in all the wrong ways by a seamstress in Alaska, leaving us desperate for a fix. We had two days before her wedding after travelling from out of town to get the dress fixed. Elizabeth heard of our dilemma and reached out with an offer to help. In those two days, we had 3 fittings and gradual changes until the result was better than the original dress! Despite the short turn-around, they were content with nothing less than exactly what we wanted in every respect. Elizabeth and Alexis are a dynamic team of expertise when it comes to creative solutions, fitting, and sewing. They put on an invisible 7-point bustle that was perfect for the dress. In between working on the dress, they fixed a second dress for the night before event. The prices are quite reasonable, but the results are exceptional. I guarantee that no wedding dress boutique in Knoxville (or anywhere for that matter) will give the amount of time and thought to a wedding dress fitting than Seams Like Magic does!

A couple of weeks ago, I dropped off three maxi dresses dresses for hemming - total cost: $57.12…read more Last week I took three more maxi dresses for hemming. When I went to pick them up: $131.10. No warnings, no information given AT ANY TIME about the cost - just a snarky woman shrugging her shoulders and informing me "it's more for anything longer than 40 inches." It would have been REALLY NICE to have heard that BEFORE I was dropping them off, instead of AFTER it's too late. I've shown up and they're holding my dresses hostage for an exorbitant amount of money. No pay, no dresses. Seriously? Are you kidding? I bought them at OLD NAVY. It's not like any of them had a cathedral train or anything. I MAY have paid $25 each for them. I do not mind anyone making a fair profit, but it bugs the hell out of me, when I know I'm being taken advantage of, and have no recourse other than to pay. Which is the barrel Prestige Cleaners had me over. Thank you, nice alterations people. If I had been thinking clearly, instead of standing there being dumbfounded at the audacity of the highway robbery I was experiencing, I would've told them to keep the damned dresses, and to stuff all three in a very uncomfortable place. I learned my lesson the hard way - these people are unrepentant rip-off artists. I'm never going there again. Bottom line: If you actually LIKE getting ripped off, you should definitely go there. If not, pick ANY other alterations shop in the city and save your $$$$$$$$$

If you choose these people to alter your wedding dress please try it on before you leave to take it…read morehome. I bought my dress online and had them make the needed alterations. I was quoted $68 to fix the dress. When it was picked up it was $138 and I had not been contacted about the increase. I had asked them to fix my dress so that I could pull up the train and either attach it to the dress or the arm. This was never done. Today I tried a fitting with my future mother in law and the dress is still at least 3 inches to long. At this point ir is not usable and my wedding is on May 25. There is no time to fix the dress. Please don't let this ruin your wedding like it has mine.

I had purchased a linen suit that needing alteration. Miss Hahn did a wonderful job of shortening…read morethe jacket sleeves and hemming the pants to fit. The suit was altered and dry cleaned within the promised one week's time--actually, ready a day earlier than promised. I was very pleased with the alterations--it's a good fit. Oh, and the price was as expected.

My cat gacked on my expensive California King comforter. My comforter is very thick and heavy, not…read moreyour typical comforter. It truly was an investment. I call it my "forever comforter." I was so worried that the cat gack was going to leave a permanent stain, but Prestige Cleaners did a fantastic job! My beautiful comforter was returned to me as good as new! The colors seemed brighter, and the comforter was so soft! The last time I had it cleaned, I took it to a mom and pop cleaners closer to my home. I was so disappointed with the results! I had to return it so they could stretch the comforter out. All the material was "bunched up." Prestige Cleaners did an excellent job of smoothing out the material. Oh, and the price was very reasonable! I'm all-around very , very pleased!