Easy drop off and pickup. Quality work. The owner is direct and not conversational, but he does a…read moregood quality job and was timely. I will definitely continue to use this business for my alterations!

The nicest people work here. My family and I have been coming here for many years. Santos and his…read moreteam are helpful, kind and accommodating. The quality of work is incredible and pricing is more than reasonable. I was referred to them many years ago by world renowned custom suit makers at John H. Daniel. What I like about this place is it's always busy. In my experience that has always been a good sign, of a healthy business. I can confirm that this is the place to go if you're looking for quality work. My family and I drive over an hour from Gatlinburg to see Santos and his team and I've referred many people here over the years and every one of them will tell you - this is the best place with the best people.

Fast and excellent work. And very reasonably priced. So glad to find a great local tailor.read more

I left getting my bridesmaids dress altered until the very last minute- she had it done perfectly,…read morewithin two days! I will be back if I need anything in the future!

LESS THAN ZERO CUSTOMER SERVICE- Beautiful $550 Marchesa dress ruined, $80 to alter, and I'm out…read morealmost $700 - wife/seamstress altered from waist up when was only supposed to be taken in hip area and straps shortened. I write this review to hopefully prevent another customer service disaster like I had there today. If you don't have an issue, you won't know and good for you! The dress was not ready the day the husband promised on 7/25. He knew I wanted to pick up earlier since it's for a very important event. After several calls and attempts to pick up in the days after 7/25, the husband continued telling me that it wasn't ready, that they were working on a wedding dress. I'm sorry, but I don't really care about excuses. Anyway, we were finally able to pick up a week late. The waist up fit perfectly fine when I dropped off, and was NOT supposed to be altered. Now I cannot zip it up. Called to explain the issue and the husband giggles and tells me just come in and they'll see what they can do. Not considering or caring that I'm 1/2 hr away and my schedule is tight. I get there and they talk over each other the whole time making it very difficult to have any sort of conversation, but suffice it to say that they both kept denying that they altered the top of the dress. I saw what appeared to be chalk markings near the zipper and the sides, which is usually how they mark for altering, and pointed that out. They both responded louldy while the wife was wiping it off, denying they marked the dress. It was almost controlled chaos. I had just purchased the dress and brought to them with no markings. THEY THEN TOLD ME I MUST HAVE GAINED WEIGHT. I did not, as proven by the fact that the hip area where wife altered the dress fit perfectly, which they kept telling me. How could that be if I gained weight? It couldn't. I was obviously upset, asking them what they were going to do about it. The man told me that they could take it out on top, but that would be another alteration, ie I would need to pay for that which was ridiculous, like the whole experience. But the wife then told me there was no way to take it out.They continued talking at me, both at the same time, and the husband was laughing and smiling. It was a nightmare, they did nothing for me except lie to me and ruin my dress, cause me a lot of stress and financial distress. I am out a lot of money and need to go find another dress in two days and spend more money. If you have had a similar issue at this business, please contact me.

They said it would take 6 days for them to hem my jeans. I came on the 6th day and they said that…read morethey weren't ready and I had to come back the next day. They told me that the jeans might be ready that night and they don't do "by time" pickups - that's literally not what a deadline means

Good service, excellent work, always ready when promised. Had leather motorcycle vests done with…read morepatches, the work was first rate. The price is quite reasonable, as well. I highly recommend them! One word of warning; they only accept cash or check, no credit/debit/mobile payments.

I took my wedding dress here with some heavy changes that needed to be made. Not only was he…read moreprofessional and kind, the dress was done quickly and it was absolutely perfect! He also steamed my dress and made sure it was perfect for my wedding day. Would absolutely recommend for any alterations needed.

Great service and excellent work. Their prices are very reasonable and they are easy to work with…read more Have had them alter my husband's dress slacks and jackets and they did a great job.

I had a workout jacket with a stuck zipper and a small tear in the arm, the shop is next to my…read moredentist so I thought I'd drop it off for repair. The gentleman not only fixed the zipper, wasn't stuck for him, he stitched the hole right then while I waited! I was out the door in two minutes! I couldn't be more pleased and will definitely return.

Needed drapes altered to fit odd sized windows. Good job completed in timely manner.read more

Quick and pleasant service, excellent product and value! Will be bringing more clothes here for…read morealterations.

This is Alex's mother. I had not intended to leave a review about the poor quality of your work and…read morethe worse quality of your behavior, but after seeing your inaccurate and accusatory response to my daughter's, I thought I should provide more information. I've attached screenshots from the TWO identical dresses I bought to wear to my daughter's wedding. You accused me of wearing the one that you ruined. As I told you, it was ruined and unwearable. I bought another. You asked why I did not bring it back to you, and as I told you, my primary concern was making sure that you were able to finish my daughter's dress in time for the wedding. Spoiler, you not only did not finish her dress, you did not allow her to try it on, you threw her out the door, and charged her twice your original estimate. And that's not counting the horrible way you spoke to her and the things you said. I understand that the first dress I brought to you needed significant alterations. That's why I brought it and ASKED YOU if it was repairable. You told me that you could do that, and all about how you would get it done. You did not have me back for a final fitting, even though I offered to come up; you told Alex it was unnecessary. When I tried to put that dress on, the sleeves had been cut back short, which was never requested, they were different lengths, and the biggest issue by far was that the arm holes had been cut so small that I simply could not get my arms into the dress! No, I did not pay your unreasonable bill. Honestly, I was stunned that you would have the nerve to send it to me after everything you did. Oh, I also noticed you deleted all of your Google reviews. That's ethical.

I struggled with how/if to write this review, but decided that other clients should hear my…read moreexperience and that Burke's behavior shouldn't be rewarded. I hired Burke to sew my vision for a wedding dress, which she told me she could accomplish inside of my budget. She encouraged me to bring bridal party dresses to her, insisting she could be the seamstress for the whole wedding. I ended up bringing my mom's dress and my reception and rehearsal dinner dresses to her for alterations as well. During our time working together, Burke was unreliable and scattered. She would give ideas or communicate timelines that were never met. For example, I asked her to put pockets in the dress, she agreed, but then did not do so and told me it was impossible when I mentioned it again. When I requested changes to the fit or design she seemed annoyed or like it was an imposition to her. Without discussing it with me, she billed me for twice my original budget just for the ceremony dress. I asked her multiple times for cost estimates on the other dresses and she would not provide them. She would tell me that a certain stage of the project would be complete by our appointment and then either cancel the appointment because she wasn't finished or tell me when I got to the appointment that it wasn't done. During those months I felt extremely stressed because I did not feel confident based on her unreliability that the dress would be finished or that I would like it, and I didn't have the time or money to find a backup plan. This all came to a head when, two weeks before my wedding, she sent my mom's dress home and it fit terribly. She had taken the armholes in, which was not requested, to the point that my mom could not move her arms, the sleeves were two different lengths, and it had been hemmed too short. My mom had to buy another dress, and she texted Burke her concerns about whether my wedding dress would be done on time and done well. When I went to my next appointment, Burke was livid about my mom "questioning her ability as a seamstress". She told me I needed to take my dresses and leave, and she would not let me do so until I paid her in full for everything. She said rude and downright mean things, saying that I was unreasonable, had ridiculous expectations, and that it was too much pressure for her, I wasn't respecting her process, she needed to be done with the project, and it "wasn't her fault I wanted to wear three dresses". She wanted me to pay and leave without trying on the dress. I paid her and left because I didn't know what else to do, and cried all the way home. When I tried it on, it was way too tight, barely zipping with my bust spilling out the top. I had to have last minute alterations done elsewhere to be able to wear it. It was clear that Burke had not actually finished the dress, as well- the lining was only halfway attached and there was boning sticking out. I asked Burke for a small partial refund to cover the alterations costs and she refused. On my wedding day I was devastated because I had spent over 2.5 times what I could afford for a dress that was never finished and only reminded me of the negative experience I had with Burke. For these reasons, though I do believe Burke to be a talented seamstress, I cannot recommend her for bridal alterations or bespoke designs.

Great first impression. We dropped off a pile of clothes for alterations because the prices were…read morefair (given rising prices everywhere) and the family that operates the shop appeared to be very experienced. The shop appeared to be very busy with altering prom dresses here in mid-March, but still promised us a reasonable week-long turn-around time.

Great quality, great personavle business, timely delivery. Had several items altered for Derby on…read moreshort notice.