I hired Eagle Lift to install piers under my foundation, which had slight settling, just a couple of inches. My experience was not positive. Here are some facts that factored into this negative review.
1. I went with Eagle Lift not because they were the cheapest contractor, and I had 4 contractors submit quotes, but because they said they could start in November 2016. I asked them if that starting date was firm and they said yes. So, I signed the contract, and then when the time came, they told me they could not start until December. (I probably should have stopped right there.) The start date was important as we have a rainy season here which starts in December, and I had other projects lined up, which I ultimately had to postpone and incur additional costs.
2. Another factor in selecting Eagle Lift was that they said they could do the job in about two weeks. It took THREE MONTHS! In fairness, we did have a very wet winter here and we are on a slope (which was made clear to them right at the start). Still, factoring in days off for the holidays and rainy days, which they did not want to work in, they actually worked way, way longer than the initially quoted two weeks. They also did not work on some days when it rained the day before.
3. I also contracted with Eagle Lift to install a support beam under my house. The beam was supposed to be supported by adjustable steel brackets, for which I was to pay extra. They installed 4x4 wood supports instead. When I saw and questioned this and asked for a price adjustment, they said they would come back and install the steel brackets. The lesson here is to watch every single thing they do.
Also, all work was done under a permit. The building inspector said the supports should rest on a 2'x2'x2' concrete supports poured into the gound. Eagle Lift installed a far smaller concrete supports, more like 1'x1' by a few inches deep.
4. They damaged the siding of my house, punching large holes in places and badly scraping up other places. (I have pictures of all of this.) They also piled dirt well up on my siding, when I told them, based on what the building inspector told me, dirt should be at least 6" below wood siding. I gave them several reminders about this and finally had to go out myself and start digging with a shovel. Not fun when you are paying well up in the 5 figures for a job.
5. In some areas, I had wire mesh to prevent mice from coming under the house. They removed the mesh and did not replace it. Now, the mice have returned.
6. I hired a structural engineer to plan the installation of the piers and had an engineer on-site to monitor the work. Near the end of the project, the engineer requested to have a test performed on the four horizontal piers they installed. Eagle Lift tested only one horizontal pier and refused to test the other three, going against the structural engineer's request. Ultimately, the structural engineer would not give me a clean approval letter because of that. I had asked the structural engineer and Eagle Lift to resolve this issue between them, but they did not.
7. The communication between Eagle Lift and me, and Eagle Lift and the structural engineer were far from optimal. Many calls and emails were not returned in a timely manner or not returned at all.
Based on my experiences, I recommend to anyone to watch every single thing any foundation contractor does, and watch every day. Hire a structural engineer to monitor them and make them do everything the engineer requests, or withhold payment. Watch your property to make sure they do not remove anything without your approval, and if they do, they replace it. Finally, watch out for any damage to your property while they are on site. read more