I went to the Wells Fargo McLean/Tysons branch to deposit a check, and the entire experience was an…read moreexercise in frustration. I was sent back and forth twice to gather additional documents. After bringing everything requested, there was no one available during regular business hours to verify my documents and complete the deposit. For the largest Wells Fargo building in Northern Virginia, it is unacceptable that they cannot properly staff their desk to handle a basic account transaction. A massive waste of time.

Literally,open your account anywhere else!!! I had checking account for 2 years and was compelled…read moreto use this location,since it's close to my home and I don't drive. Every question,sometimes very simple was denied. You have to make appointment for everything 1 week prior,but sometimes you have an urgent question,they told me I should leave and make appointment,same time they accepted walk in people who spoke their language . Very rude and ridiculous attitude towards regular customers,same time I never had issues when I called to customer service,over phone they are nice and helpful. So,all in all,just not this location. If you driving,use other places,maybe they are more normal. Here you feel like you are uninvited guest to someone's home.

Long line, slow process, repair man blocking the door, only 1 working atm outside and 1 inside…read more There were only 2 tellers working at 1230 rush hour on a monday. Took a while to get to front but when I did the teller was very helpful, friendly and professional. The branch manager asked customers in line if he could help with anything and was nice enough to get me a water bottle when I asked if they had any water on this hot hot day. Overall friendly service but poor time management/flow.

Long time Bank of America customer. This location is abysmal. It's a ghost town when you walk in…read more Went to do a foreign currency transaction and they advised me that I have to go to the other locations to do it. They've reduced services substantially.

If you are thinking of applying for a job with their company, don't. they made an offer to me for a…read morejob I didn't even apply for and then pulled the offer without a clear explanation. I have reached out to them multiple times and they won't return my calls or emails. So save yourself the trouble and don't even bother with them.

I just signed up with his bank today and I opened a brand new checking account. I found out about…read morethis bank in sort of an unusual way. While walking down P street in the city I noticed their ATM and I though hmmm I've never heard o such a bank. I had already known that so needed to open a new account and the sight of this ATM put my thoughts into action. A couple of days later, I came back to the same location of where the ATM however I soon discovered that there is no branch there. So I looked the place up online and found out yet again, there's really no branches anywhere, except for one! I thought to myself- This is perfect! I called first before I came to ye branch in Tyson's Corner. Get this- the person who I spoke with is the same person who is helping me setup the account some three hours later. Over never experienced that kind of service at any bank in my entire life. I have a good feeling that things will go well with my new account!

Very kind and caring bank staff. They even non bank customers…read more The rating if for the staff, and how nicely they treated me. Not Capital One, terrible company.

the pu$$ ceo richard fairbank of capitol one stole $45.42 from me a disabled american veteran…read more then his pu$$ ass canceled my card. so im keeping my payment that i was going to make as compensation for the $45.42 that your communistic company puss stole from me .

I'm reviewing the Headquarters, because this is a weird issue that we've been dealing with…read more It happened more than once. When it comes to anything financial- related, it's really important, to stay on top of it, seriously. But man, why would the clerk on the other end verify the Mailing address? Only to have it go to our old address on record, which was identified as the Residential address? And this was an old address, we have not lived there in years, nine years to be exact. After the first loss, and the debit card floating around somewhere, got a letter stating that the debit card would be listed as "inactive". It had the last four digits on this letter. I am the Primary on this account, I use this account to pay all of the Bills, so I cannot have any issues with this account, none. I asked my husband to call on this issue. It wasn't my debit card, so I couldn't call on this matter. This happened twice. What the heck?! The reason behind my star rating, is that this Bank still accepts Zelle, my credit union does not support it any longer, the BillPay system is very good, and the APP is very good, very user-friendly. I love when technology works- so this is a very good platform. In addition the checking account has no fees, and the ATM's are highly accessible. And it is also connected to the Kohls credit card too. So, I can see all of the accounts on one page. It is convenient.

If you use Discover Card for the quarterly 5% cash back bonuses on specific purchases, check your…read moreCapital One app to see the actual cash back bonus percentages you earned. Most of the charges I made that should've earned 5% actually earned either 1% or .25% - even for the same vendor or restaurant, service, etc. during the same 3-month period (a few were correctly posted at 5%). When I called Capital One, they told me the system is automated and there is nothing they could do about it. I'm never getting sucked into activating the special 5% categories again. In fact, after I pay my next statement, I'm closing my account. I've probably been getting cheated for the 30+ years I've used the card, but only since Capital One took over Discover have they disclosed the cash back percentages for each charge. What a rip.

I had an almost perfect credit score personally (800+). I had zero debt personally and zero debt…read morethrough my business. I had a business that was growing. I had paid off a lot of previous debt so I demonstrated the ability to pay previous obligations. I literally should have been their ideal client. But they denied my $1 million+ revenue business any line of credit (LOC), even a modest $50K. I went to another bank and got a $100K line of credit that was limited only because they were freaked out by Chain Bridge Bank's refusal to lend. A year later, I got a $250K line of credit with my new bank. Chain Bridge Bank appears to cater only to political campaigns. I fail to understand this since that's a very very risk undertaking. But they don't seem to care about almost sure-thing local businesses that are growing rapidly. And now we are 3 times the size only a few years later due to no help from them since they refused to extend a LOC.

Cons: There is only one location. Pros: Because there is…read moreonly one location everyone is super friendly and recognizes you when you come in. Awesome customer service!

I have never had a bad experience with this branch, their beach in Vienna or anyone I have had to…read morespeak with on the phone. Their customer service is amazing and you can't beat their hours;,open 7 days a week. I would highly suggest anyone looking for a bank to consider TD. They won't be disappointed!

Impossibly slow service. Waited over 20 min to be seen and there were only 2 people ahead of me!read more

The tellers are fine but etting customer service esp at Lee Harrison branch is a challenge. The…read morepersonnel behind the desk, are "we kick the can down the road, and are bank bureaucrats." They willl try to create corporate bank credit cards to stir up charges, and give you different answers when talking to different behind the desk people.

I am rating the ATM at this location. I went on a Sunday to get cash. There was no line even…read morethough there is only one ATM outside. I needed some $10 bills, but I didn't think I was able to get any. Surprise! This ATM dishes out $10 bills on odd multiples of 10s. There are not many ATMs that dishes out $10 bills. I was pleasantly surprised.

If I could give zero start definitely I would! Congratulations to the manager in charge of this…read morebranch. Manager presence this horrible time she didn't even say nothing util I explain her that's not a professional way to approach a customer, one of her employees treats the customer like if I am coming to ask something for free excuse me ma'am but you getting paid for what you doing. I can understand you guys having issues with system but that's not a professional way to approach a customer. She didn't even let the person at front finish her salute to me when the worker told her SHE NEEDS TO COME BACK COME ON! PLEASE DO BETTER.!

Cartoonishly awful PNC customer experience:…read more 1) opened new account under $500 promo 2) deposited several times the minimum requirements, but did not deposit into the correct account (spend, reserve, growth...tbh its confusing as hell, and the eyechart terms & conditions). My fault. BUT this T&C is BURIED in their disclosure (see photo). 3) went to immediately to the bank to close my account. Nice lady helped me, gave me my funds in cashier's checks. 4) after leaving I was called by the bank because they hadn't given me the appropriate documentation to sign. Asked me to return but I couldn't, since I was taking my kid to practice. I said I would try to come the next day, but I didn't know when because I didn't have my work phone in front of me. 5) bank called again and I didn't answer so they left a message. Said if I didn't come back next day they threatened to withhold my money by canceling payment on the cashier's checks. 6) bank called yet again a few minutes later. Kicked off the call with a friendly "this is on a recorded line" opening for legal reasons and reiterated the threat. Nice lady who clearly felt bad that I would have to come back, but hey, if I wanted my money, I'd have to waste more time dealing with them despite my good faith attempt to sever ties because of PNC's error. Worked in customer service many years. I know people make mistakes and I know rules exist for a reason. I was unfailingly polite when closing my account. PNC didn't need to threaten to withhold my deposits, but clearly if you don't follow their rules, they will use it against you, but if PNC screws up, you should expect to bend over backwards to accommodate them, even if its to get YOUR money.

I came here to write about VP Richard D Shu. My mother went to him today and would not stop raving…read moreabout him. She went on about how he was so sweet, and patient. He did not let her go until all her issues were solved and he was extremely thorough. He went above and beyond and my mother said he made her feel so welcome instead of dismissed. He recognized she wasn't tech savvy and made sure to walk her step by step so she wasn't confused when she got home. Huge shout out to this man for being awesome!

Trash HSBC service. I tried to close my account with their customer service, and they already told…read moreme that my account will be closed within 5-7 days, but NEVER did that. Instead, they keep charging me monthly fee again and again and don't refund my balance. The sixth time I talked with them, someone told me that there is a warning hold on my account that I have to call the customer service again for questions. When I called, it took me 30 minutes until someone asked me 2 basic survey questions like are you registered online, then that's is the warning...... Amazing trash service with traps. Still didn't get my account closed, and they said they don't have an expected time or tell me any updates. So never use their service. They will never give back your balance or let you leave.