If you are thinking of applying for a job with their company, don't. they made an offer to me for a…read morejob I didn't even apply for and then pulled the offer without a clear explanation. I have reached out to them multiple times and they won't return my calls or emails. So save yourself the trouble and don't even bother with them.

I just signed up with his bank today and I opened a brand new checking account. I found out about…read morethis bank in sort of an unusual way. While walking down P street in the city I noticed their ATM and I though hmmm I've never heard o such a bank. I had already known that so needed to open a new account and the sight of this ATM put my thoughts into action. A couple of days later, I came back to the same location of where the ATM however I soon discovered that there is no branch there. So I looked the place up online and found out yet again, there's really no branches anywhere, except for one! I thought to myself- This is perfect! I called first before I came to ye branch in Tyson's Corner. Get this- the person who I spoke with is the same person who is helping me setup the account some three hours later. Over never experienced that kind of service at any bank in my entire life. I have a good feeling that things will go well with my new account!

The banking center is always busy. It seems to be very well managed and everyone is polite and…read morecompetent. I am disappointed that during the renovation the bank chose to remove all but one teller window. Many transactions still involve currency which can only be handled at that window and I would suggest that at least two tellers should be available. I was also disappointed to learn that the branch was a downgraded to a secondary branch which cannot handle foreign currency and that fewer branches now offer that service. This is inconvenient but does not reflect on branch service

Ms. Nile is always professional, friendly, and incredibly helpful. I've had a great experience with…read moreher at both branches. Excellent customer service every time!

There is zero customer service with this bank. Zero. I have been a customer for 10+ years and never…read morehave experienced such terrible service. On top of that, I have to call the number to get any assistance. What? Why??? Every other bank has an email feature. Only bank that doesn't so then you have to set aside a painful 2 hours to deal with more agents who have zero clue about what they are doing. Fail on Capital one bank!

Here's the question I asked at Capital One in Vienna, Virginia: Knowing that FDIC insures…read more$250,000. per person....Do my husband and I have to open TWO savings account to have $500,000. insured by FDIC? Or can we open one joint savings account and have our $500,000. insured with FDIC protection? Capital One in Vienna told us to go to FDIC for the answer.....which is of course the federal government. Huh? I told Capital One that this was a banking question and that they should know the answer. I was told that I was a "hostile" customer. Probably right. Questioning women are either aggressive or hostile. It was then explained to me that their employees were instructed by Capital One to not answer questions. That they just don't know the answers..... Scary.

Been a long time customer since TD took over Commerce Bank years ago. Appreciate the convenience &…read morecustomer centric service. Priya Singh in Vienna, VA branch provided thorough and helpful service for small business banking.

For the TD Bank on Maple Ave: The assistant manager, Priya…read moreSingh, is incredible! If you are looking to set up a representative payee account, this is the place to go. Priya is completely familiar with the process, can answer all your questions, & if you ask for very case-specific clarification, she makes the phone call on the spot & gets your answer. She's knowledgeable, patient, & very pleasant to deal with. I look forward to having her as a resource in the future.

I had to get a power of attorney added to multiple of my parents' accounts and one of the premier…read morebankers, Jennifer Compton, spent several hours with me working through the process. Friendly, knowledgeable, and a real asset to the company. Much appreciated!

About ready to just withdraw from this unscrupulous and lying bank location. And when I say…read morewithdrawal I mean it all, as the bank employees and managers are a bunch of liars. They make up rules based on the customer and let me say a complaint to corporate changes there tune very quickly. If the manager tells you it's policy, check with wells because he is probably lying!

Great for a car loan. New or Used. Quick decision making and fair. I have financed 6 cars through…read morethem in the last 8 years. Banking side.....your better off going to a community bank such as Burke & Herbert Bank. This NWFCU branch has long lines on Saturday and have extended holds on deposits regardless of your banking relationship. In addition they have ATM fees and account requirements. Their MM and CD rates are not competitive and neither are their HELOC rates. The staff has changed significantly recently and not for the best.

I became a member while I was shopping for low car loan rates. I got a great rate which was even…read morelower than other credit unions. The loan process was quick and they cut a check to the seller within minutes after I brought in the bill of sale and payoff letter from the seller's bank. I highly recommend them if you are eligible to join.

Navy Federal Credit Union has excellent banking services! Except for getting a home equity loan. I…read moreapplied for an equity loan for $13,000 to repair our roof. When applying for the loan with Misty at our local Navy Fed, she input all our information, did a "soft pull" of our credit scores and quoted a probable 8.5% APR for the loan. We are 6 years from paying off our home, we own our 2 cars (no debt there), we are both retired Marines with retirement income in addition to my husband's surgical technician job income, and my credit card is at $0. Heather Burrow wa assigned to me as an email contact during the application process. When the loan application went through, she sent an email saying Navy Fed approved our equity loan at 14.5%....what?! I get a better rate through my credit card @12% through USAA. I emailed Heather Burrow to decline the loan, and I didn't hear from her for 6 days. And everyday I didn't her from her I was getting automated emails reminding me I had a task to complete in order to get the equity loan. I actually had to call last night the number at the bottom of her email. The person I talked to (I wish I remembered her name) was so very helpful...she withdrew my application and stopped the auto generated reminders. Oh, and after not hearing from Heather Burrow for 6 days (my contact for my equity loan application) sends me an email today and says she will send in my withdraw of my a loan application but it could take a couple before I stop receiving emails. She was not there to answer questions or even withdraw the application, but at least the person I called yesterday could do what she couldn't. Very disappointed in Navy Federal on the loan rate and the absent contact person for the loan application process. It's like she works from home and only works when she feels like it, 6 days and no response?! Overall, a great banking institution but you're not going to get a good loan rate or active response unless you talk to someone in person. My USAA has a better credit card rate by 2.5% than their home equity loan...make that make sense

The online system sucks. I've been telling them for months about the double pending deposits and…read morenot getting the early pay. I'm having to do screenshots to prove what you saw, basically managing my money so why send my money thru them. Then when I got frustrated and upset because they can't provide a reason why it continues to happen, they get mad at me. They flagged the account and I haven't spoken to a rep in over 3 months. If you complain, they flag your account because they can't provide a valid reason for having an unreliable system. But they expect you to be a loyal customer and continue doing business with them. After this review, my account will be flagged for another 6 months because of the negative review. But it will be worth it.

I'll say this, they are taking social distancing and protocol seriously. Well done, with all the…read morecrap going on, it's nice to see a place really enforce what should be enforced everywhere.

I used to work for back of America when I was fresh out of high school. I got fired within 6…read more months. THANK GOODNESS.... this bank continues to be managed by average, mediocre, people who don't know how to think inside, outside, or around a box. Heaven forbid if I would have stayed there and ended up like that. Every time I go to a branch they are always understaffed and the lines are long yet they have someone sometimes two people standing at the door greeting people asking how they can help. Of course they can never help. They should use those employees to work the teller line and customer service. If you can, go to Wells Fargo. I never have a problem with them and they make banking easy. In fact that could be their slogan. I am going to give BOA one more chance... just one.... before I stop dealing with them altogether.

I had an almost perfect credit score personally (800+). I had zero debt personally and zero debt…read morethrough my business. I had a business that was growing. I had paid off a lot of previous debt so I demonstrated the ability to pay previous obligations. I literally should have been their ideal client. But they denied my $1 million+ revenue business any line of credit (LOC), even a modest $50K. I went to another bank and got a $100K line of credit that was limited only because they were freaked out by Chain Bridge Bank's refusal to lend. A year later, I got a $250K line of credit with my new bank. Chain Bridge Bank appears to cater only to political campaigns. I fail to understand this since that's a very very risk undertaking. But they don't seem to care about almost sure-thing local businesses that are growing rapidly. And now we are 3 times the size only a few years later due to no help from them since they refused to extend a LOC.

Cons: There is only one location. Pros: Because there is…read moreonly one location everyone is super friendly and recognizes you when you come in. Awesome customer service!