Penfed credit union is under new management, and it is now a complete disaster. I had three…read moredifferent accounts with them all of which I have closed down. You do not want to do any banking with this organization. It's main focus now seems to be consumer fraud.They contacted me with a threating email concerning a vehicle load I had with them. When I spoke with the state of Pa. MVA I was informed that Penfed knew what they were requesting from me was illegal. I paid the loan off. I have requested a replacement credit card that I was told was"compromised" by them three times but have yet to receive it. Bottom line is this organization is now nothing but a problem. Avoid at all cost!

Absolutely horrible experience. My wife attempted to get a car loan from PENFED and we were the run…read morearound. Provided pay stubs, great credit score above 800 & great 6 figure salary. PENFED has run my wife's credit numerous times for some reason & still adding more & more requirements & still no approval. Addionally, the advertised rates are a scam to lure you in. You get pre-approved for a full point higher & they do not give an explanation as to why. This has been the most frustrating experience we have ever had in attempting to get an auto loan. I doubt that we would be going this had we been white. Avoid PENFED at all costs.

If you are thinking of applying for a job with their company, don't. they made an offer to me for a…read morejob I didn't even apply for and then pulled the offer without a clear explanation. I have reached out to them multiple times and they won't return my calls or emails. So save yourself the trouble and don't even bother with them.

I just signed up with his bank today and I opened a brand new checking account. I found out about…read morethis bank in sort of an unusual way. While walking down P street in the city I noticed their ATM and I though hmmm I've never heard o such a bank. I had already known that so needed to open a new account and the sight of this ATM put my thoughts into action. A couple of days later, I came back to the same location of where the ATM however I soon discovered that there is no branch there. So I looked the place up online and found out yet again, there's really no branches anywhere, except for one! I thought to myself- This is perfect! I called first before I came to ye branch in Tyson's Corner. Get this- the person who I spoke with is the same person who is helping me setup the account some three hours later. Over never experienced that kind of service at any bank in my entire life. I have a good feeling that things will go well with my new account!

If I could give zero start definitely I would! Congratulations to the manager in charge of this…read morebranch. Manager presence this horrible time she didn't even say nothing util I explain her that's not a professional way to approach a customer, one of her employees treats the customer like if I am coming to ask something for free excuse me ma'am but you getting paid for what you doing. I can understand you guys having issues with system but that's not a professional way to approach a customer. She didn't even let the person at front finish her salute to me when the worker told her SHE NEEDS TO COME BACK COME ON! PLEASE DO BETTER.!

Cartoonishly awful PNC customer experience:…read more 1) opened new account under $500 promo 2) deposited several times the minimum requirements, but did not deposit into the correct account (spend, reserve, growth...tbh its confusing as hell, and the eyechart terms & conditions). My fault. BUT this T&C is BURIED in their disclosure (see photo). 3) went to immediately to the bank to close my account. Nice lady helped me, gave me my funds in cashier's checks. 4) after leaving I was called by the bank because they hadn't given me the appropriate documentation to sign. Asked me to return but I couldn't, since I was taking my kid to practice. I said I would try to come the next day, but I didn't know when because I didn't have my work phone in front of me. 5) bank called again and I didn't answer so they left a message. Said if I didn't come back next day they threatened to withhold my money by canceling payment on the cashier's checks. 6) bank called yet again a few minutes later. Kicked off the call with a friendly "this is on a recorded line" opening for legal reasons and reiterated the threat. Nice lady who clearly felt bad that I would have to come back, but hey, if I wanted my money, I'd have to waste more time dealing with them despite my good faith attempt to sever ties because of PNC's error. Worked in customer service many years. I know people make mistakes and I know rules exist for a reason. I was unfailingly polite when closing my account. PNC didn't need to threaten to withhold my deposits, but clearly if you don't follow their rules, they will use it against you, but if PNC screws up, you should expect to bend over backwards to accommodate them, even if its to get YOUR money.

Had a Schwab retirement account for many many years and only recently had to visit a branch in…read moreperson. Worked with Sean Shaughnessy (VP, financial consultant) from this branch for the last 4 months and he has been so helpful to us setting up accounts, POA, transfers, and all sorts of random finance and tax questions. We mostly self direct but he answered a lot of my questions and is so responsive. We had terrible experience with investment consultants at another bank that we paid a lot of fees to, it was a complete nightmare, so glad we finally pulled the money out and can now self direct.

Charles Scwab is no longer run by professionals and stockbrokers. It's run my computer geeks like…read morethe ones at Best Buy - a self-service operation staffed by nerds who sit behind desks and play with computers and cell phones. Don't believe me - call ANY of the phone numbers listed and TRY to reach a human being; just try !!! I stopped trying to use their AI phone system long ago and started going into the branch offices instead. THIS branch attempted to transfer a very large retirement account into my Swab account. The first attempt FAILED when they forget to mail the signature pages on the transfer documents. The second attempt FAILED when they forgot to send the notary authorization form. I have a 9 year old nephew that can put 6 pieces of paper into an envelope and mail it, but it took these guys 3 times and several weeks of wasted time to get it right. I tried calling the branch manager and assistant manager several times and got voicemail, but never even the common courtesy of a callback. If you do business with Schwab, you better get used to baby-sitting or doing things yourself !!! They simply don't care if you do business there or not.

I have banked with NFCU for over ten years. Love their professional customer service…read morerepresentatives and their services. Their mortgage dept STINKS. If I could give a negative rating for their mortgage dept I would. I gave a 3 because regular banking is a 5, and mortgage is a negative. They are holding my escrow balance refund for 14 business days after they were paid by wire transfer for the mortgage payoff. If they can accept payment in a nanosecond, why do they feel as if they can keep my money for over 15 calendar days?!!

Total bait and switch when working on my home loan. What a waist of my time and a hard inquiry Navy…read moreclaims they can match rates but in their loan estimate it turned out that I'm buying down points in order for them to match the competitor. So ridiculous! I would have really appreciated the Squad Member letting me know that before I agreed to her running my credit.

Literally,open your account anywhere else!!! I had checking account for 2 years and was compelled…read moreto use this location,since it's close to my home and I don't drive. Every question,sometimes very simple was denied. You have to make appointment for everything 1 week prior,but sometimes you have an urgent question,they told me I should leave and make appointment,same time they accepted walk in people who spoke their language . Very rude and ridiculous attitude towards regular customers,same time I never had issues when I called to customer service,over phone they are nice and helpful. So,all in all,just not this location. If you driving,use other places,maybe they are more normal. Here you feel like you are uninvited guest to someone's home.

AVOID!!! Run away, stay away!…read more Do you like not wasting your time? Do you want your bank to care about you? Do you want equal treatment? no discrimination? Do you want to be questioned whether you have a job and whether you even have knowledge about simple things like checking account? If you say yes to any of these, come here. if not, avoid at all cost. I wanted to open something as simple as checking account. They don't allow you to do it online. WHY???? Well, I tolerated that as it was special offer. They made me wait 20 mins only to say if I didn't bring my passport (driver's license isn't good enough, what, why???) they can't help me. How about let me know right away so that I could not waste my time waiting? or better yet, why not write on the flyer that I got in the mail that is what I need. I wold've brought it with me if they did! I strongly believe it was the racist Meerna lady made up that rule. Every bank accepts driver's license, global entry card and state ID. Only this lady said those were all not acceptable despite I had them all with me in person. She was even surprised I didn't carry passport with me. Who does??? She should be fired for her rudeness, judginess, discrimination, inability to do her job and lying about the requirement of the bank. I later called and inquired; Wells Fargo as a bank does NOT require passport only. She simply lied. She also looked at the man I was with and asked if I actually had a job or if I was lying and asked while giggling. Kept asking if the reason why I didn't have my passport with me was because I was not legally allowed to have one?! Like what?? Even police don't ask this! How sexist and racist is that? Let's also not forget WF as a bank has a documentary on netflix about how they have illegal operations milking their customers, so why would you wanna waste your time and money here? Friends, I am telling you, don't waste your time or money. Don't come here!

I had an almost perfect credit score personally (800+). I had zero debt personally and zero debt…read morethrough my business. I had a business that was growing. I had paid off a lot of previous debt so I demonstrated the ability to pay previous obligations. I literally should have been their ideal client. But they denied my $1 million+ revenue business any line of credit (LOC), even a modest $50K. I went to another bank and got a $100K line of credit that was limited only because they were freaked out by Chain Bridge Bank's refusal to lend. A year later, I got a $250K line of credit with my new bank. Chain Bridge Bank appears to cater only to political campaigns. I fail to understand this since that's a very very risk undertaking. But they don't seem to care about almost sure-thing local businesses that are growing rapidly. And now we are 3 times the size only a few years later due to no help from them since they refused to extend a LOC.

Cons: There is only one location. Pros: Because there is…read moreonly one location everyone is super friendly and recognizes you when you come in. Awesome customer service!

I have a personal checking here. FNB Bank Tysons been good to me. I don't like big banks like BOA,…read moretoo much hassle. This one feels local, close to my work and the people inside always helpful and friendly.

Permanently closed my accounts with Citibank after multiple privacy violations…read more I asked Citibank multiple times to have an individual completely removed from my own personal bank account, with no luck. Eventually I went to this branch explicitly to make the same request in person. I changed all contact info to my own. Although the manager and banker were polite & helpful, I found out after leaving that not only did the person who was supposed to be completely separated from my account get a voicemail letting him know I'd been at Citibank, they also continued sending him statements via email disclosing my new address. This was a huge breach of privacy and trust. Disturbing experience. I would not recommend Citibank to anyone.

This is the closest Citibank to my work and I do visit this branch a few times every quarter. I…read morealso happened to open my Citibank account at this location too. They have a lot of parking which is a plus in the Tysons area! I have always had good customer service - be it opening my account or normal teller service. The good thing here is that I do not have to fill out any deposit slips (compared to other banks)! Just have your check in hand and use your ATM/ Debit Card to do all business! A few times the line has been long and it has taken more than 10 minutes to get my work done. Other than that, I am a fan of this location!