I applied for a HELOC at the beginning of November and it is now February and we are still at…read moresquare one. Ive had 3 different loan officers who can only refer me to the loan processor, and I've had 3 of them too! it seems as if the credit union can't keep their staff I feel like I'm being nickel and dime'd to death with requests for documents, then no contact for 2-3 weeks. then another request for documents and the whole process of waiting for 2-3 weeks starts all over. It's now been 4 months. ive recently been referred to the third loan processor and he's apears to be getting somewhere, but we are starting from scratch. So frustrating and I would expect much better.

POTENTIAL CUSTOMERS PLEASE PROCEED WITH CAUTION WITH THIS SO CALLED "CREDIT UNION"…read more I am extremely disappointed with my experience with Pentagon Federal Credit Union. I expected a credit union to have a more member-focused approach, but my experience has been quite the opposite. The process has felt EXTREMELY outdated, rigid, and far less consumer-friendly than I expected for a so called credit union. Despite being a member with a strong income and a history of managing my obligations, I found PenFed unwilling to work with me or consider my circumstances. There was no sense of partnership or willingness to find a reasonable solution. What has been most frustrating is that many financial institutions advertise themselves as being different from traditional credit card companies, but my experience has been that PenFed is even LESS flexible. The emphasis seems to be on policies and procedures rather than helping members who are actively trying to manage their finances responsibly. A credit union should be a place where members feel supported, especially when they are trying to improve their financial situation. Unfortunately, I did not experience that with PenFed. I would encourage anyone considering joining to carefully research their customer service practices and how they handle members who need assistance.... Instead of working with members to find solutions, PenFed will make you jump through hoops and the whole process on what it takes to get approved is VERY non-transparent.... Please do your homework before thinking you will be dealing with a member-focused credit union.

If you are thinking of applying for a job with their company, don't. they made an offer to me for a…read morejob I didn't even apply for and then pulled the offer without a clear explanation. I have reached out to them multiple times and they won't return my calls or emails. So save yourself the trouble and don't even bother with them.

I just signed up with his bank today and I opened a brand new checking account. I found out about…read morethis bank in sort of an unusual way. While walking down P street in the city I noticed their ATM and I though hmmm I've never heard o such a bank. I had already known that so needed to open a new account and the sight of this ATM put my thoughts into action. A couple of days later, I came back to the same location of where the ATM however I soon discovered that there is no branch there. So I looked the place up online and found out yet again, there's really no branches anywhere, except for one! I thought to myself- This is perfect! I called first before I came to ye branch in Tyson's Corner. Get this- the person who I spoke with is the same person who is helping me setup the account some three hours later. Over never experienced that kind of service at any bank in my entire life. I have a good feeling that things will go well with my new account!

If I could give zero start definitely I would! Congratulations to the manager in charge of this…read morebranch. Manager presence this horrible time she didn't even say nothing util I explain her that's not a professional way to approach a customer, one of her employees treats the customer like if I am coming to ask something for free excuse me ma'am but you getting paid for what you doing. I can understand you guys having issues with system but that's not a professional way to approach a customer. She didn't even let the person at front finish her salute to me when the worker told her SHE NEEDS TO COME BACK COME ON! PLEASE DO BETTER.!

Cartoonishly awful PNC customer experience:…read more 1) opened new account under $500 promo 2) deposited several times the minimum requirements, but did not deposit into the correct account (spend, reserve, growth...tbh its confusing as hell, and the eyechart terms & conditions). My fault. BUT this T&C is BURIED in their disclosure (see photo). 3) went to immediately to the bank to close my account. Nice lady helped me, gave me my funds in cashier's checks. 4) after leaving I was called by the bank because they hadn't given me the appropriate documentation to sign. Asked me to return but I couldn't, since I was taking my kid to practice. I said I would try to come the next day, but I didn't know when because I didn't have my work phone in front of me. 5) bank called again and I didn't answer so they left a message. Said if I didn't come back next day they threatened to withhold my money by canceling payment on the cashier's checks. 6) bank called yet again a few minutes later. Kicked off the call with a friendly "this is on a recorded line" opening for legal reasons and reiterated the threat. Nice lady who clearly felt bad that I would have to come back, but hey, if I wanted my money, I'd have to waste more time dealing with them despite my good faith attempt to sever ties because of PNC's error. Worked in customer service many years. I know people make mistakes and I know rules exist for a reason. I was unfailingly polite when closing my account. PNC didn't need to threaten to withhold my deposits, but clearly if you don't follow their rules, they will use it against you, but if PNC screws up, you should expect to bend over backwards to accommodate them, even if its to get YOUR money.

Awful experience trying to open an account at Tysons Schwab office!!!! Customer service is my top…read moreconsideration when deciding where to transfer my funds. I've give Schwab multiple chances over the years, phone customer service is useless, so I decided to walk into the actual brick and mortar and out of 21 business cards of displayed cards of their in-house professionals not a single one was available to have a conversation with me to discuss my options and to help me!!! The receptionist offered for me to stand at the counter and open an account online, but a further discussion had to be by appointment only. No walk ins are accepted here at all. The two guys at reception had very low attention span and kept asking the same questions over and over without listening to my answers. How on earth does Schwab stay in business??

Had a Schwab retirement account for many many years and only recently had to visit a branch in…read moreperson. Worked with Sean Shaughnessy (VP, financial consultant) from this branch for the last 4 months and he has been so helpful to us setting up accounts, POA, transfers, and all sorts of random finance and tax questions. We mostly self direct but he answered a lot of my questions and is so responsive. We had terrible experience with investment consultants at another bank that we paid a lot of fees to, it was a complete nightmare, so glad we finally pulled the money out and can now self direct.

Navy Federal Credit Union has excellent banking services! Except for getting a home equity loan. I…read moreapplied for an equity loan for $13,000 to repair our roof. When applying for the loan with Misty at our local Navy Fed, she input all our information, did a "soft pull" of our credit scores and quoted a probable 8.5% APR for the loan. We are 6 years from paying off our home, we own our 2 cars (no debt there), we are both retired Marines with retirement income in addition to my husband's surgical technician job income, and my credit card is at $0. Heather Burrow wa assigned to me as an email contact during the application process. When the loan application went through, she sent an email saying Navy Fed approved our equity loan at 14.5%....what?! I get a better rate through my credit card @12% through USAA. I emailed Heather Burrow to decline the loan, and I didn't hear from her for 6 days. And everyday I didn't her from her I was getting automated emails reminding me I had a task to complete in order to get the equity loan. I actually had to call last night the number at the bottom of her email. The person I talked to (I wish I remembered her name) was so very helpful...she withdrew my application and stopped the auto generated reminders. Oh, and after not hearing from Heather Burrow for 6 days (my contact for my equity loan application) sends me an email today and says she will send in my withdraw of my a loan application but it could take a couple before I stop receiving emails. She was not there to answer questions or even withdraw the application, but at least the person I called yesterday could do what she couldn't. Very disappointed in Navy Federal on the loan rate and the absent contact person for the loan application process. It's like she works from home and only works when she feels like it, 6 days and no response?! Overall, a great banking institution but you're not going to get a good loan rate or active response unless you talk to someone in person. My USAA has a better credit card rate by 2.5% than their home equity loan...make that make sense

The online system sucks. I've been telling them for months about the double pending deposits and…read morenot getting the early pay. I'm having to do screenshots to prove what you saw, basically managing my money so why send my money thru them. Then when I got frustrated and upset because they can't provide a reason why it continues to happen, they get mad at me. They flagged the account and I haven't spoken to a rep in over 3 months. If you complain, they flag your account because they can't provide a valid reason for having an unreliable system. But they expect you to be a loyal customer and continue doing business with them. After this review, my account will be flagged for another 6 months because of the negative review. But it will be worth it.

I went to the Wells Fargo McLean/Tysons branch to deposit a check, and the entire experience was an…read moreexercise in frustration. I was sent back and forth twice to gather additional documents. After bringing everything requested, there was no one available during regular business hours to verify my documents and complete the deposit. For the largest Wells Fargo building in Northern Virginia, it is unacceptable that they cannot properly staff their desk to handle a basic account transaction. A massive waste of time.

Literally,open your account anywhere else!!! I had checking account for 2 years and was compelled…read moreto use this location,since it's close to my home and I don't drive. Every question,sometimes very simple was denied. You have to make appointment for everything 1 week prior,but sometimes you have an urgent question,they told me I should leave and make appointment,same time they accepted walk in people who spoke their language . Very rude and ridiculous attitude towards regular customers,same time I never had issues when I called to customer service,over phone they are nice and helpful. So,all in all,just not this location. If you driving,use other places,maybe they are more normal. Here you feel like you are uninvited guest to someone's home.

I had an almost perfect credit score personally (800+). I had zero debt personally and zero debt…read morethrough my business. I had a business that was growing. I had paid off a lot of previous debt so I demonstrated the ability to pay previous obligations. I literally should have been their ideal client. But they denied my $1 million+ revenue business any line of credit (LOC), even a modest $50K. I went to another bank and got a $100K line of credit that was limited only because they were freaked out by Chain Bridge Bank's refusal to lend. A year later, I got a $250K line of credit with my new bank. Chain Bridge Bank appears to cater only to political campaigns. I fail to understand this since that's a very very risk undertaking. But they don't seem to care about almost sure-thing local businesses that are growing rapidly. And now we are 3 times the size only a few years later due to no help from them since they refused to extend a LOC.

Cons: There is only one location. Pros: Because there is…read moreonly one location everyone is super friendly and recognizes you when you come in. Awesome customer service!

I have a personal checking here. FNB Bank Tysons been good to me. I don't like big banks like BOA,…read moretoo much hassle. This one feels local, close to my work and the people inside always helpful and friendly.

This branch is terrible. No one is working there, it takes 20 minutes to speak to someone even when…read morethere is no line.

Permanently closed my accounts with Citibank after multiple privacy violations…read more I asked Citibank multiple times to have an individual completely removed from my own personal bank account, with no luck. Eventually I went to this branch explicitly to make the same request in person. I changed all contact info to my own. Although the manager and banker were polite & helpful, I found out after leaving that not only did the person who was supposed to be completely separated from my account get a voicemail letting him know I'd been at Citibank, they also continued sending him statements via email disclosing my new address. This was a huge breach of privacy and trust. Disturbing experience. I would not recommend Citibank to anyone.