If I could give zero start definitely I would! Congratulations to the manager in charge of this branch. Manager presence this horrible time she didn't even say nothing util I explain her that's not a professional way to approach a customer, one of her employees treats the customer like if I am coming to ask something for free excuse me ma'am but you getting paid for what you doing. I can understand you guys having issues with system but that's not a professional way to approach a customer. She didn't even let the person at front finish her salute to me when the worker told her SHE NEEDS TO COME BACK COME ON! PLEASE DO BETTER.! read more

Cartoonishly awful PNC customer experience: 1) opened new account under $500 promo 2) deposited several times the minimum requirements, but did not deposit into the correct account (spend, reserve, growth...tbh its confusing as hell, and the eyechart terms & conditions). My fault. BUT this T&C is BURIED in their disclosure (see photo). 3) went to immediately to the bank to close my account. Nice lady helped me, gave me my funds in cashier's checks. 4) after leaving I was called by the bank because they hadn't given me the appropriate documentation to sign. Asked me to return but I couldn't, since I was taking my kid to practice. I said I would try to come the next day, but I didn't know when because I didn't have my work phone in front of me. 5) bank called again and I didn't answer so they left a message. Said if I didn't come back next day they threatened to withhold my money by canceling payment on the cashier's checks. 6) bank called yet again a few minutes later. Kicked off the call with a friendly "this is on a recorded line" opening for legal reasons and reiterated the threat. Nice lady who clearly felt bad that I would have to come back, but hey, if I wanted my money, I'd have to waste more time dealing with them despite my good faith attempt to sever ties because of PNC's error. Worked in customer service many years. I know people make mistakes and I know rules exist for a reason. I was unfailingly polite when closing my account. PNC didn't need to threaten to withhold my deposits, but clearly if you don't follow their rules, they will use it against you, but if PNC screws up, you should expect to bend over backwards to accommodate them, even if its to get YOUR money. read more

PNC Bank - Good luck getting your money if they catch you on a technicality! - Banks & Credit Unions Near Me - Vienna, Virginia

Dirty trick that tied up a large amount of money unnecessarily. I moved to TD Bank where they, so far, respect the millions of dollars a year I deposit into their branch. I've had both a business and personal account with PNC BANK for years. From time to time, my veteran owned/operated business, has had fraudulent charges that need to be disputed and I've never really had issues doing so....Until the new manager refused to help in any real way. Instead of helping, he worked at closing both my personal AND business accounts! Closing my accounts threw me into BANK PURGATORY. By that I mean, when I tried to resolve the disputes, I was blocked because I no longer had an account with them. The branch refused to talk with me, online was useless because I couldn't sign in and when I called the 800-number I couldn't get traction because NO ACCOUNT. Dirty manager! I eventually resolved the issue at great expense with an attorney. POS! be warned. read more

My relationship with PNC bank pre-dates the creation of PNC bank. I have personal accounts and business accounts with PNC Bank. My relationship with PNC started in the Vienna Branch which is on Maple Ave. The branch manager and the assistant branch manager are probable the best people I dealt with in my banking experiences... (I had experiences with many banks... 7 to be exact). They moved to the Tyson's Corner office and I was happy to follow them there... Not only they make me feel welcomed and valued, they were always there to assist in any inquiry or transaction matters I needed to conduct in the branch. Above all, I do not have any other place where I am greeted by name when I enter. Not to mention a large regional bank chain. Thank you PNC Tysons Corner. read more

I visit this location quite often and have always found the staff to be super friendly and always ready to help :) They also have ample parking right outside the bank which is great for Tysons area! Also easy access from Route 7 and International drive! read more

I needed to withdraw a *large* amount of cash (no I'm not a drug dealer, nor am I laundrying money) but naturally, I forgot my account number and didn't have my PNC ATM card with me. After producing 5 forms of ID, finger printing, a retinal scan, a letter of recommendation by Henry Kissinger, and submitting to a full body probe that would have put the TSA to shame, I was able to get my cash. I know that most people may have been annoyed by this, but the way I see it is that they made sure that not any random Asian female walking off the street (because we all look alike) could access my account and clean it out. Plus, they were pretty efficient and polite about the whole process. Yay PNC! read more

This branch literally makes me feel like a celebrity every time I come. As if I have $$ and I don't . But they are all about being extra polite, they all seem sincere and are willing to spend time with me. They even suffer through my baby pictures show. If all places had customer service like here, we wouldn't even need Yelp. Thanks PNC! read more

Every staff at this branch is nice. Especially, Ms Lynn! She helped me to open a account, it was a pleasant experience. :) Mt friend recommended me this branch and I'm doing the same to people around me. read more

Surprised by the bad reviews. I have found the staff to be very friendly (they remember me although I go in only about once a month) and are anxious to help. Has every visit been perfect? No. But I still think it's a pleasant location and I continue to come back. read more

I must say every time I come to the this bank there is always something coming up. The first thing that comes from my mouth is I'm in a time limit and need them to be as quick as possible. After said this they want either to up sale me with new card or update something in my account. I gave my new ID information over 2 years ago. Today, they asked me if I still live in Florida because they have the old information. Like for real? I been coming here for more than 2 years and never asked me that information. I gave you the new information already why you need to delayed the process when I only want a cashier check. Just listen to your customers and allow them to have a quick day. My biggest issue is the teller doesn't know most of the time what are they doing. read more

Again disappointed at this branch. Two week in a row trying to use their ATM and it's still OUT OF SERVICE??? Unacceptable!!!

This bank is generally ok service-wise but there is one 'service' which forces a one star rating: they frequently decline a purchase you make for 'fraud protection' reasons; except their card service center is only open during certain hours so if you call the number on the back of the card it will simply tell you they're closed so there is nothing you can do except try and find an ATM and go back to where you were. About 20-30 minutes later, you'll get a call from someone at the bank asking if it was you trying to make the purchase, long after you've left.. Occasionally you'll get an automated call quickly asking you to confirm the declined transactions were you - but even after confirming it still won't approve the transaction if you try it again. It's infuriating to have a card declined despite having plenty of money in their bank.. I get the need for fraud protection but my other bank card simply immediately texts me immediately to ask if it's me and when I reply yes, the transaction goes through, so it's definitely a PNC problem. If they called immediately it wouldn't be an issue, but to call a half hour later after you can't reach them just adds insult to injury. read more

Great staff and are always very helpful. Get to know your bankers don't wait till I crisis to visit your local branch.

This branch is very close to our house but unfortunately we go out of our way to the falls church location due the horrible service. We recently showed up for a scheduled appointment and were told that they were not prepared for. We had to wait for over 45 mins and treated rudely by one of the tellers. The branch experienced some technical issues so our "quick" appointment took over 2 hours. Never coming back read more

I would give a negative rating if possible. First lets get into how I was treated and lied to about their policy. I walked in during my lunch hour, and explained how I had left my wallet at home, but still had my work ID to use as verification. In addition to this I was told by another PNC bank, as long as you give them your social you should be able to pull up your account ...okay long story short I walked to the teller her name was SOMIA she said no before I could even finished my sentenced in asking about withdrawing money from my account. SOMIA was extremely rude throughout this process. After giving her my social and my ID badge she still made the claim that she could not allow me to withdraw money. Her manager comes over has me sign my name on a form and says that this will help them verify my signature from anything they could pull up from my account. They find my signature on a previous check and the manager says they can not allow me to withdraw money without a second form of ID......Did she miss the part of me telling her that I did not have my wallet????? All I had was one form of ID my work badge so she knows good and damn well that was not happening. This was garbage and a complete LIE on their part... What bank does this? read more