If you are thinking of applying for a job with their company, don't. they made an offer to me for a…read morejob I didn't even apply for and then pulled the offer without a clear explanation. I have reached out to them multiple times and they won't return my calls or emails. So save yourself the trouble and don't even bother with them.

I just signed up with his bank today and I opened a brand new checking account. I found out about…read morethis bank in sort of an unusual way. While walking down P street in the city I noticed their ATM and I though hmmm I've never heard o such a bank. I had already known that so needed to open a new account and the sight of this ATM put my thoughts into action. A couple of days later, I came back to the same location of where the ATM however I soon discovered that there is no branch there. So I looked the place up online and found out yet again, there's really no branches anywhere, except for one! I thought to myself- This is perfect! I called first before I came to ye branch in Tyson's Corner. Get this- the person who I spoke with is the same person who is helping me setup the account some three hours later. Over never experienced that kind of service at any bank in my entire life. I have a good feeling that things will go well with my new account!

Ms. Nile is always professional, friendly, and incredibly helpful. I've had a great experience with…read moreher at both branches. Excellent customer service every time!

Every time I come here in here to deposit or withdraw cash, it takes about 30 minutes. Every single…read moretime.

There is zero customer service with this bank. Zero. I have been a customer for 10+ years and never…read morehave experienced such terrible service. On top of that, I have to call the number to get any assistance. What? Why??? Every other bank has an email feature. Only bank that doesn't so then you have to set aside a painful 2 hours to deal with more agents who have zero clue about what they are doing. Fail on Capital one bank!

Here's the question I asked at Capital One in Vienna, Virginia: Knowing that FDIC insures…read more$250,000. per person....Do my husband and I have to open TWO savings account to have $500,000. insured by FDIC? Or can we open one joint savings account and have our $500,000. insured with FDIC protection? Capital One in Vienna told us to go to FDIC for the answer.....which is of course the federal government. Huh? I told Capital One that this was a banking question and that they should know the answer. I was told that I was a "hostile" customer. Probably right. Questioning women are either aggressive or hostile. It was then explained to me that their employees were instructed by Capital One to not answer questions. That they just don't know the answers..... Scary.

Been a long time customer since TD took over Commerce Bank years ago. Appreciate the convenience &…read morecustomer centric service. Priya Singh in Vienna, VA branch provided thorough and helpful service for small business banking.

For the TD Bank on Maple Ave: The assistant manager, Priya…read moreSingh, is incredible! If you are looking to set up a representative payee account, this is the place to go. Priya is completely familiar with the process, can answer all your questions, & if you ask for very case-specific clarification, she makes the phone call on the spot & gets your answer. She's knowledgeable, patient, & very pleasant to deal with. I look forward to having her as a resource in the future.

I had to get a power of attorney added to multiple of my parents' accounts and one of the premier…read morebankers, Jennifer Compton, spent several hours with me working through the process. Friendly, knowledgeable, and a real asset to the company. Much appreciated!

About ready to just withdraw from this unscrupulous and lying bank location. And when I say…read morewithdrawal I mean it all, as the bank employees and managers are a bunch of liars. They make up rules based on the customer and let me say a complaint to corporate changes there tune very quickly. If the manager tells you it's policy, check with wells because he is probably lying!

Great for a car loan. New or Used. Quick decision making and fair. I have financed 6 cars through…read morethem in the last 8 years. Banking side.....your better off going to a community bank such as Burke & Herbert Bank. This NWFCU branch has long lines on Saturday and have extended holds on deposits regardless of your banking relationship. In addition they have ATM fees and account requirements. Their MM and CD rates are not competitive and neither are their HELOC rates. The staff has changed significantly recently and not for the best.

I became a member while I was shopping for low car loan rates. I got a great rate which was even…read morelower than other credit unions. The loan process was quick and they cut a check to the seller within minutes after I brought in the bill of sale and payoff letter from the seller's bank. I highly recommend them if you are eligible to join.

I have banked with NFCU for over ten years. Love their professional customer service…read morerepresentatives and their services. Their mortgage dept STINKS. If I could give a negative rating for their mortgage dept I would. I gave a 3 because regular banking is a 5, and mortgage is a negative. They are holding my escrow balance refund for 14 business days after they were paid by wire transfer for the mortgage payoff. If they can accept payment in a nanosecond, why do they feel as if they can keep my money for over 15 calendar days?!!

I have been a longtime Navy Federal member, and after what has now become **months** of dealing…read morewith their mortgage department, I would not recommend NFCU for this process. The problems started early. After I applied for a VA loan, Andrea, the loan officer, told me that a line of credit I had opened roughly a year earlier could not be used for earnest money because underwriting would scrutinize it. That immediately raised concern and made it sound like I was about to create a major underwriting problem. Come to find out, that information was wrong. That was one of the first moments where I seriously questioned whether I was getting competent mortgage guidance. I then demanded answers from Andrea's supervisor, Shelly, because my confidence moving forward was already shaken. At that point I was left wondering: **what else am I being told that is wrong, and when is the next problem going to show up?** That is also why I document and record important conversations. There is simply too much misinformation and incompetence in customer service today to rely on somebody later saying, "That's not what I said." And then there was Andrea's absence. A fill-in was supposedly covering the file while Andrea was out, yet from what I could see, **essentially nothing happened**. The application appeared to just sit there unattended until I once again had to involve a supervisor. What made that even more ridiculous was seeing the whole **"patience is a virtue"** type of message tied into the signature block while I'm sitting there watching a time-sensitive mortgage application go nowhere. Patience is a virtue? No. When someone is trying to buy a home, coordinate contracts, inspections, deadlines, financing and an interstate move, **basic responsiveness and competent file management are the virtues I'm looking for.** I should not have to be "patient" while a mortgage file appears to sit untouched because the primary loan officer is out and the person filling in does little or nothing with it. And once again, I had to notify management. Fast-forward months. We have been in this process far longer than expected because multiple properties uncovered serious issues during inspections. That is stressful enough on its own. We have had to deal with contracts, inspections, cancellations, buyer-agent representation, timing, and an interstate move. The lender should be the one part of the process providing stability and clarity. Instead, NFCU is back at it again. Days after I notified Andrea that we were **not moving forward with a property**, and even provided the **signed cancellation notice**, I continued receiving email notifications telling me to upload required documents for that same address. So what happened to the cancellation notice? What happened to the email? Was it reviewed? Was the file updated? Was the property removed? From the customer side, it looks like the information went straight into a black hole. And this is not the first time I have had to escalate. **Multiple times during this process I have had to contact supervisors because the handling of our mortgage application was unacceptable. Multiple times I made it crystal clear that if management could not get the process under control, Monica and I would take our mortgage business somewhere else.** That should never have to be said more than once. Yet here we are again. After months of this process and repeated concerns about communication, inaccurate information, repetitive requests, missed instructions, lack of coverage during absences, and things simply not getting handled when they should, I can only imagine the chaos behind the scenes. Then, after all this time, I specifically asked whether our VA loan could be **expedited** because we are already deep into the process and much of the documentation has already been provided. Instead of answering that question, I was told: "Barring any unforeseen events, our standard closing period for a VA loan is 30 days." Again, not what I asked. I did not ask what NFCU's standard timeline was. I asked whether **OUR FILE could be expedited.** That kind of response is exactly what has frustrated me throughout this process: direct questions get carefully worded, generic answers instead of direct answers. At some point, repeated misinformation, missed instructions, unanswered questions, obsolete document requests, an application sitting unattended during an absence, and obvious internal disconnect stop being "mistakes." At some point, it is incompetence. We put a lot of trust in NFCU to get this job done correctly. After months of unacceptable support, that trust is gone. Buying a home and moving are already stressful enough. No borrower should also have to constantly chase their mortgage lender, question whether information was actually received, wonder whether the correct file is being worked, or repeatedly escalate routine issues to management just to get clarity. YOU'VE BEEN WARNED!

I used to work for back of America when I was fresh out of high school. I got fired within 6…read more months. THANK GOODNESS.... this bank continues to be managed by average, mediocre, people who don't know how to think inside, outside, or around a box. Heaven forbid if I would have stayed there and ended up like that. Every time I go to a branch they are always understaffed and the lines are long yet they have someone sometimes two people standing at the door greeting people asking how they can help. Of course they can never help. They should use those employees to work the teller line and customer service. If you can, go to Wells Fargo. I never have a problem with them and they make banking easy. In fact that could be their slogan. I am going to give BOA one more chance... just one.... before I stop dealing with them altogether.

I'll say this, they are taking social distancing and protocol seriously. Well done, with all the…read morecrap going on, it's nice to see a place really enforce what should be enforced everywhere.

The tellers are fine but etting customer service esp at Lee Harrison branch is a challenge. The…read morepersonnel behind the desk, are "we kick the can down the road, and are bank bureaucrats." They willl try to create corporate bank credit cards to stir up charges, and give you different answers when talking to different behind the desk people.

I am rating the ATM at this location. I went on a Sunday to get cash. There was no line even…read morethough there is only one ATM outside. I needed some $10 bills, but I didn't think I was able to get any. Surprise! This ATM dishes out $10 bills on odd multiples of 10s. There are not many ATMs that dishes out $10 bills. I was pleasantly surprised.

I go here for the customer service, wonderful people who make each visit a pleasant experience…read more This is a small bank that truly cares about your experience, unlike big corporate and chain institutions.

I had an almost perfect credit score personally (800+). I had zero debt personally and zero debt…read morethrough my business. I had a business that was growing. I had paid off a lot of previous debt so I demonstrated the ability to pay previous obligations. I literally should have been their ideal client. But they denied my $1 million+ revenue business any line of credit (LOC), even a modest $50K. I went to another bank and got a $100K line of credit that was limited only because they were freaked out by Chain Bridge Bank's refusal to lend. A year later, I got a $250K line of credit with my new bank. Chain Bridge Bank appears to cater only to political campaigns. I fail to understand this since that's a very very risk undertaking. But they don't seem to care about almost sure-thing local businesses that are growing rapidly. And now we are 3 times the size only a few years later due to no help from them since they refused to extend a LOC.