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    Eagle Window of the Twin Cities

    3.7 (3 reviews)
    Closed 8:00 am - 3:30 pm

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    SMA Exteriors & Restoration

    SMA Exteriors & Restoration

    3.3
    (12 reviews)

    SMA Exteriors redid my roof in 2024 after a hail storm. In 2025 I discovered water leaking into my…read moregarage where the roof and gutter meet the wall. Turns out they never installed a kickout flashing/bump out in that spot. When I called, they came back and added it for free, but told me there "wasn't one there before" when they did the roof. To me that admits they knew it should have been there. Kickout flashing costs cents and is basic code/best practice to prevent water intrusion. Because it was missing, water ran behind the siding and rotted the wall sheathing. I had to tear off drywall in the garage and found the damage. When I asked SMA to help, they said it's not covered under warranty and isn't their fault. Their reasoning was the damage is "old" because there was never flashing there originally. My response: if the job was done correctly in 2024, we wouldn't be debating old vs new damage. I didn't open the wall until a year after their work, and the sheeting was rotten underneath. I spoke with owner Steve. He said, "we can agree to disagree" and that they aren't willing to help. When I asked why his crews or project manager missed this, he said they notice and add kickouts now, but "must not have known to add them before." Meanwhile my garage has water damage from work they did, and they aren't concerned with helping a past client. To make it worse, this house was purchased from a friend. SMA tried to use that against me, implying they would've helped the previous owner but not me because "my name isn't on it." That's a terrible way to stand behind your work. I've read their responses to other bad reviews - lots of talk about how long they've been in business and how they "treat everyone right." Yet multiple people are saying the same thing: issues get denied and not fixed. Stuff happens in construction. The difference between a good company and a bad one is whether they fix mistakes they caused. The most ironic part: this is a company that will argue with insurance that damage isn't "old" when it benefits them, but the moment a homeowner questions them, suddenly everything is "old damage." Can't have it both ways. Plenty of honest roofers in the area who will actually fix their mistakes instead of walking away. Look elsewhere

    This is an awful company! WATCH OUT!…read more This company was contracted to do work at my neighbors on a garage roof that overhangs a shared alley. Two guys from this company made a huge mess, leaving nails and debris in the alley. I drove by to get to my house, the only way for me to get home, and one of their roofing nails punctured the sidewall of my front tire. Immediately after driving by and arriving home I noticed the nail. I walked back to the garage later on and found another one of the EXACT SAME roofing nails that I found in my tire, so don't tell me it wasn't your nail! I drive an AWD Subaru and the tire couldn't be patched, so I was required to buy a set of 4 new tires. I was told that they would pay for 1/2 of the expense, but this happened a month ago and I still haven't seen anything. Can't get a hold of anybody in the company whenever I call and it sounds like the owner doesn't come in for long periods of time. Maybe if they did, things like this wouldn't happen. $800.00 down the drain because of this company's negligence and inability to clean up after themselves. Unprofessional and unresponsive- take your business somewhere else! Take accountability and compensate me for the damage you caused! UPDATE: The owner of this company, Steve, agreed to pay for part of the four tires, but not until I take this post down and come in to sign paperwork that I won't post bad reviews about the company. Yikes! Never got paid. Avoid this business. If you don't believe me, read one of their many other 1-star reviews

    Craftsmans Choice

    Craftsmans Choice

    4.3
    (13 reviews)

    True customer service! We had a new roof and gutters with shields put on by them 12 years ago, and…read moreall has been fine. We live in a wooded area, and at some point a branch had damaged part of a 28 foot section of the gutters, bending the gutter and gutter guard which keeps debris out. I noticed this when clearing leaves and debris off the roof. I gave them a call, hoping that I could get by with just replacing this one section. One of their guys came out (forget the name), started inspecting flashing and other things and I started to dread the list of all the wrong things he was going to find. After a few minutes, he told me that everything else looks good, and that he could straighten the gutter, straighten the guard, and secure it better. He did this.. took maybe total of 20 minutes. When I asked what the cost was, he told me no charge. Cannot even tell that the gutter had been damaged. Can't get better service and care than that. Highly recommended

    No! No! No! Unsupervised crews, not held accountable. Damaged property. And walked away with no…read morerecourse. Doesn't matter if a company is bonded or insured, so don't get caught in this judicial nightmare. Just avoid, and beware. Could have been a great outcome, it wasn't. And ALL of the vendors work very closely with them, and won't take a stand either. They all make money off each other. And Hardie, has been unresponsive to a failed siding install. No! No! No! Just don't. And get an attorney first, to write your own contracts for your project. If you don't, you'll need to hire one anyways!

    Eagle Window of the Twin Cities - windowsinstallation - Updated August 2026

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