This company got be the worst of all. Nothing they say is true, bunch of sales ppl with fake names like Adam Walker, soon to get their cut and bounce you to the next random movers who would come out to negotiate more money. They quoted a decent price until I found out the morning of the move I need to pay a lot more than what was quoted. I wished I pulled the plug right there when they were not reachable. I paid more than a $1000 ( a thousand) more than quoted, after a bunch of arguments and removed much of my belongings. They don't care about any of this. Hope they get a law suit that gets them of this business. They are bunch of liars. It's basically a modern day legally registered SCAMMER COMPANY. read more

Scammers, Con Artist, Crooks I booked with them, then I cancelled the same day when i realized how inaccurate my inventory list was. Putting small boxes when I said I have large, etc... They did this so they can get the price low to get the business then jack it up later. I was told that I would not be charged the $1700 deposit. Then two days later they charged me anyways. It has been a nightmare to try to get my refund back. Everyday I was calling and emailing them regarding my refund that should have never been taken in the first place. Everyday its a new lie, either they processed it and its my banks fault, even went as fars as sending me a receipt of them charging me, and put refund status in the subject line. Like I'm an idiot. The rude unprofessional female supervisor told me that if I contacted BBB or left a bad review telling the truth about what they are doing to me and probably many others that they would not give me my money back at all. Then she hung up in my face. Don't use this companies, if they give a person this Much trouble just to get a refund, I know I dodged a bullet by not using them for my move. read more

Caution - Fraudulent & Deceptive Business Practices! Eagle Moving Group Inc. misrepresented themselves and their "services" during our interstate move (violating the "Consumer Fraud and Deceptive Business Practices Act [815 ILCS 505/]" and the "Uniform Deceptive Trade Practices Act [Section 2]"). (1.) They conducted a bait-and-switch operation by intentionally providing us with a low-ball estimate and falsely claiming that it would be accurate within a margin of 5%--unless we added or removed any items. We paid a large deposit based on their false information and "errors", which were only revealed to us in a so-called "Quality Assurance Check" after the non-refundable deposit was paid and the 72-hour cancellation period had passed. Despite REMOVING all of their personal packing services and materials, REMOVING over half of the total box count, and REMOVING several large furniture items from the initial quote... Eagle Moving Group Inc. somehow INCREASED our charges by over 55%. Then, with less than 24 hours' notice before delivery, we were notified that the final increased payment had to be made in advance by cash or money order (forms of payment that can't be cancelled or disputed) otherwise they would withhold and not deliver our belongings. (2.) They claimed to be a full-service moving company, assuring us that the same crew who disassembled and picked up our belongings would drive, unload, and reassemble them upon delivery. However, without our prior knowledge or consent, Eagle Moving Group Inc.: * Hired a separate carrier (Relo Van Lines) to pick up our belongings in New Orleans and transport them to a warehouse in Birmingham, Alabama. * Left our belongings in an undisclosed warehouse for an unspecified amount of time, delaying our promised delivery date with no indication of when it would be completed. * Employed a different carrier (Moving Forward Group) to transport our belongings from the warehouse to our new home in Chicago. * The final driver then contacted local individuals--not fully employed by the company--to unload our belongings. (3.) Finally, our furniture and belongings were severely damaged during the move (all documented with pictures and videos), and everything smelled strongly of cigarette smoke. Our furniture was left in pieces and in some cases completely upside down, with nothing reassembled as promised. Our boxes were already opened and dumped out BEFORE being delivered with individual items carried separately and in different containers. Additionally, our new home's walls, doors, door frames, and hallways were severely scraped, dented, and chipped. We spent hours making numerous calls, sending emails, and writing letters to try and fairly resolve our situation, but they only offered us a refund of a few hundred dollars (with an NDA attached) when the fraudulent charges and damage to our property cost several thousand dollars. We were able to dispute only a small portion of partial payment which was made by credit card. We tried to initiate their neutral arbitration process (as promoted on their own website and required for interstate movers according to federal law [Section 49 U.S.C. Section 375.211]), but after many attempts and pushback we were eventually informed that Eagle Moving Group Inc. DOES NOT have an arbitration program of any kind. Regrettably, our experience is not unique and other victims have shared similar stories about the deceptive practices committed by Eagle Moving Group Inc. (Notably, the only positive reviews seem to originate from new accounts, devoid of all service details, and are suspiciously similar in wording and punctuation...) This highlights a pattern of dishonest conduct by the company, and we want to strongly caution all potential customers before hiring their "services". *** Reporting Interstate Moving Fraud If you've been a victim of their fraudulent and deceptive business practices, here is some information that you may find helpful. First, do not blame yourself for falling victim to their malicious actions. This is NOT your fault. Eagle Moving Group Inc. is preying on vulnerable people who are in a stressful transition, with limited time, and often tight budgets. They have a scripted routine for baiting customers, as well as for their handling of the many customer concerns and complaints. Please know that you are not alone. (1.) File a complaint with the Department of Transportation's Office of Inspector General (https://www.oig.dot.gov/fraud-hotline). (2.) File a complaint with your state's Office of the Attorney General (https://www.usa.gov/state-attorney-general). (3.) File a complaint with the Better Business Association (https://www.bbb.org/us/fl/boynton-beach/profile/moving-brokers/eagle-moving-group-inc-0633-90600409/complaints). read more

Do not use this company under any circumstances. You will pay more than double your quote. They have the right per their contract to deliver the furniture in 30 business days. Of course they do not tell you this. They will totally ghost you after they receive their 50% deposit, which is basically their brokerage fee. All the do for that fee is hire a mover and then they are gone. They do a bait and switch and purposefully underestimate the cost so you will choose them. Then on moving day the movers tell you, you have more cu ft than you paid for. You are forced to pay amount because you have to move out because your lease is ending. I guess buyer beware and too good to be true was invented for this company. Just don't use. If I can save one person from this mess! read more

Do not use this company! They are unethical. I provided a detailed inventory list with accurate dimensions. We were quoted a price based on the dimensions on the list. When the movers arrived (who are subcontracted) they informed us that we actually needed double the cubic for which we paid. Eagle would not respond to calls. They are thieves. Stay away from then. I suspect this is the way they do business. read more

DO YOUR HOMEWORK AND LEARN FROM OTHERS' MISTAKES. DON'T USE THIS SCAM!!!! My son and daughter and law didn't and got ripped off. Eagle Moving Group subcontracts. My daughter in law hired this company. Shorty before their items were to arrive they were told that the movers were owed an additional 2,000.00 dollars. I don't know about other state, but in my state it's against the law to hold one person's property "hostage" in lieu of payment. read more

DO NOT USE THIS BROKERAGE firm to set up your move they're a scam. Worse moving brokerage company ever. They just care about stealing your money and will not give you real quotes. It's best to deal with moving companies directly. The movers will show up and give you another quote completely different from what Eagle Move representatives give you. Their customer service sucks, you can barely get a hold of individuals by name. And don't bother emailing asking them to give you a call back. I regret not doing research on them prior to using them. NEVER again. read more

Not happy about the estimate. The final price ended up being almost twice as much. They do very good sales pitch (and you definitely pay for their marketing skills) and then you are on your own, dealing with the actual movers on the day you have to move out, and pay all that extra money. read more

This company really likes the "bait-and-switch" scam. Not only do they not inform you they are a broker and not a moving company but they subcontract out to shady movers. Eagle will give you a quote and then ask for a deposit, I.E. They quoted me at 3531.01 in which I gave a deposit (not a broker fee) of 1585.00. I gave a detailed description of my items to be moved and was told Eagle would send a 26ft truck and make it a stress-free move. I even paid extra for 2 10ft kayaks and 10 boxes. Well, surprise surprise Eagle didn't show up but another company did and began to tell us we had more than what we told Eagle and proceeded to start tacking on charges. And on top of that, this company Home & Office Movers brought a smaller truck. I was told later "Why would they bother sending a bigger truck for our items".( Beware they charge by cubic feet and not weight). But they had no issue charging for my furniture. However, the moving company didn't even pack a quarter of our stuff! (I had started complaining to Eagle the moment the movers started all of this mess.) They tried to charge me extra to come back to get the rest of our furniture. Do you want to take a guess what I told them they could do?! The long and short of it is Eagle told me the move total was 3531.01..the movers Home & Office are now trying to charge me nearly 11,000.00. "Micheal" from Eagle has ghosted us and "Tina" told us our contract is with Home & Office and won't bother to help in any way. They took my money and disappeared. The moving company had tried to extort me twice. The first being in the driveway where the driver didn't want to leave unless I gave him 5,000.00 in cash which didn't happen and the second time the operations manager still won't give me the address of the warehouse where they took our furniture unless I give them 5,000.00 in cash,( I have this all recorded on my phone). All of this literally took place the very next day after they took our furniture. We are now fighting to get it back as our stuff is being held hostage. I have had to get the attorney generals from three different states involved and the FMCSA as well as a host of different agencies. If Eagle calls you please hang up and call the authorities for Eagles deceptive practices.Unless you are willing to lose your furniture DO NOT HIRE these scammers. read more

I recently hired Eagle Moving Group, a moving broker, to set up a multi destination move. Based on my prior experience with a moving company, I provided the sales associate via email not once, but twice the distance from where the truck would be parked to the front door of the property while loading and the number of steps both outside and inside the property in order to avoid any extra fees at the time the moved occurred. I obviously put my trust in the wrong sales associate and company, because I ended up paying said fees anyway - service fees for Stairs and Long Carry. I believed the contract I signed included these fees based on my last telephone conversation with the sales associate. Bottom line - DO NOT hire this company - if I could give them no stars, I would. I highly recommend doing research on BBB, other consumers affairs sites, and rating social media sites like this one for any moving company or broker. Most importantly - READ the contract very carefully before signing. If it is NOT clearly stated in the contract - it is NOT included in the price you are paying, no matter what the sales associate may say to you. There are all kinds of fees - elevator, storage handling, redelivery, waiting time, overnight waiting, hoisting, etc., etc. read more

Overall terrible don't use! Upfront customer service was excellent. Packing day of was good except they tried to upcharge for additional sq footage when we had nothing extra. In fact had way less than quoted. The delivery process was atrocious. For 7 days we were told delivery would be tomorrow. Then tomorrow would come and there was no delivery. A customer service manager told me they cannot control the weather or traffic. It is August, unless it was too sunny to drive not a valid reason. To be clear Eagle is a broker, they have no control over your belongings the company they outsource to does. So, it was almost as if too bad, we have your belongings, and you will get them whenever they arrive. They then try up charging on the back end also, even though nothing changed from the original quote. Once delivery was finally made, we were without key items. Part of the fee paid was for resetting up bedroom furniture that never arrived. Call customer service and told to file a claim that is our only recourse. Which is true, because they will not unload the truck at all until they receive full payment. Would never recommend this company. Terrible customer service and the service provided was not good. The upfront service makes the move sound simple and there will be no delays or issues. I feel like I was sold a bill of goods. At every turn, more money was demanded and there is no recourse as they have your property. Find a different mover. read more

I wish I could give them 0 stars. They are scammers. They broke too many of my things to count. I was tricked into signing a contract with them because they told me my stuff would get to me quickly and would be a much cheaper price than any other quotes I got, turns out it took over three weeks until I got my things, with my stuff being moved into a truck, then out of the truck, then into a storage unit, then back on a truck, then into my house. My boxes looked like a stamped had run them down, even when they said fragile on them. I am completely convinced by the way my boxes look, that they threw them during each move. They do not care about you, or your things. They just want money. They are terrible people. I truly never wish anyone bad, but for the sake of any potential future costumer, I hope these people go out of business and never return to this line of work. Do not trust anything they tell you. They are not worth a second of your time or a penny of your money. read more

BAIT and SWITCH then DITCH...that should be Eagle Moving Group's tagline, but the truth would be bad for business. First and foremost understand that for moves outside of Florida, they are not the MOVERS they are a BROKER (find you a mover for a fee). How much for their services well that depends...on the size of your credit line. Long Story Short, my 83-year-old mother asked me to research moving companies for her move from a 2 bedroom condo in Colorado to Central California. She needed to move within a certain time period and all of the truly professional, better-known companies were booked out beyond that window. So, I had to try to figure out which of these many brokers were good. As you do the research it is a bit confusing made more so by this site https://www.consumeraffairs.com/movers/ (note if you read closely you will find out they have nothing to do with the Consumer Protection Agencies various governments have, but rather a "pay to play" site, where the moving companies themselves pay for the site's existence. So, you get a different read (surprise surprise) than the BBB or other places such as YELP. So, the salesperson tells you "we only work with professional movers and drop any mover with more than 1 complaint). The operations dept knows of no such criteria. Your assured of the standards of protection the movers employ to protect your belongs and even after paying extra for very special items, 19 things were lost or severely broken by Eagle's selection for our "professional move". They quote a little over $7K for the move and took a $2700+ fee/deposit, then when the box count went up the estimate ended up being $17,200+ from which they took another $2000 fee. BTW, does anyone come to the home to inspect and help estimate the move? of course not...they want you to underestimate so they can hit you with more charges and fees. Their excuse why their contracted movers don't do onsite pre-move inspections?...COVID...so 6 guys can be in your home for 8 hours but 1 person can't be in your home owing to CV19 concerns? BS So, here's how they get you... as you don't know WHO will be the actual movers until 1 day or 2 before the move...you can't say NO without losing your deposit. We were informed that "Good Ole Charly" from Cobra Van Lines of New Jersey really takes good care of his customers". If you look up Cobra Van Lines you get a 1-star rating and many complaints. However, if we refused that service, we would lose $4700 is deposit/broker fees and then have 2 days to find an alternative. See how that works out for them, but not so much for you. Ultimately we paid over $17K for the worst moving experience in my lifetime (I'm 65) and as my job type is very mobile, I have moved 19 times in my life. Try to get any assistance after the fact from Eagle? Nope, not their job. Try to get damages resolved? Well, we're in the middle of that process, but it is a 3rd party/online submission site and the process is arduous, and time-consuming the burden placed on the customer is designed to set up denials. They've messed with the wrong guy this time...I am in contact with every single gov't agency in Florida, New Jersey, Colorado, and California, as well as the Federal agencies D.O.T. and Consumer Protection Agency. Do yourself a big favor....don't do business with either and work with a professional moving company directly. Pay the extra rental month or the new home owners some $$$ to give yourself enough time to work with PRO'S NOT CON'S read more

Please stay away from this company if you want your move to be a positive experience. It's taken me a while to get over what Eagle put me through. It was truly one of the most distressing and upsetting experiences of my life (I'm almost 40). They assigned me to a moving company in Seattle that, I truly believe, was a front for a criminal business. This company essentially stole my belongings for 3 months and threatened legal action after I called to asked about my belongings. When they finally arrived SEVERAL MONTHS LATER, I was met with a full fledged con: they demanded an extra $800 in cash as the moving truck couldn't fit on my street (this is a boldfaced lie) and needed to use a UHaul instead once they arrived in Denver. The owner of the company told me to "fuck" myself when I called and asked about the price. I called Eagle Moving Group in tears several times. They provided me little to no information and were incredibly hard to get in touch with. They told me time and time again they couldn't help besides calling and asking the moving company about the status of my belongings. I was scared that they would ruin my belongings or not bring them at all. When they arrived finally, most of my stuff was broken or damaged. My TV was completely shattered (despite the moving company PACKING IT THEMSELVES). Most of the boxes were in abysmal condition. They looked like they had been thrown around, stepped on, smashed, etc. I never heard a follow up about this experience from Eagle Moving Group. No one called to check in. I received no compensation. No support. Nothing. Please stay away from this company if you are planning on moving. I implore you to take every word of this review as fact - it is - and choose literally any other company to work with. I am honestly surprised they are still in business. Shame on you, Eagle Moving Group. What was supposed to be a positive experience for me moving to a different state turned in to a complete disaster that I am still recovering from many months later. I am surprised the BBB hasn't been contacted yet. It's beyond my comprehension how you run your business by partnering with legitimate criminals. You are guilty by association. Absolutely the worst experience of my life. Read more at: https://www.mymovingreviews.com/movers/eagle-moving-group-inc-32061 read more

I Talked to Steve Grap from Eagle movers. It was the second company I called, he started writing down my contents then all of a sudden he said his computer erased it all and asked me what the other company quoted me and the tonage I told him he quoted me 7202.00 with tarrif discount of 4,177.00 which left 3025.00 fuel charge 453.75 binding estimate 2501.42 witha 2,000.00 discount for military/senior leaving balance of 3980-18 which i paid 1127.59. then closer to the move they said I owed 800.00 more because a mistake had been made. which they got and then my quote went from 7202.00 to 8547.00 plus binding fee went up. I called them and changed my inventory decided not to take several things. They told me that when the movers came they would take care of it and lower the price. Of course it didn't happen , the mover said the items took up same amount of space whic was impossible but being a female and elderly what can i do so I had to end paying 2,590,59 more that I should have paid with less furniture. In turn when they delivered my stuff over a month late the delivery truck stopped a Mexican kid on the street and hired him to help unload my stuff when the door to the truck was opened several contains fell out and I saw my furniture piled on each other. Consequently a lot of damage read more

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Contracted through Eagle Moving Group to move my one bedroom packages and table. The table was a pre 1900 light cherry wood. They contracted through Asher Movers. Asher took the antique table apart, which is ludicrous. The table was only 32"x48"x 42" in height. They shipped the table in 4 pieces, the top, 2 legs and a bottom shelf that connected to the legs to keep the table sturdy. Only 3 pieces showed up, missing the bottom connecting shelf. When I called customer service they had me talk to the driver to no avail. Shelf still missing in action, be careful if you use this Broker company. read more

Eagle Moving Group, Inc of Boynton Beach, FL was the most horrible choice that can be made for getting your things moved. Several weeks prior to our move from LA to TN, the Eagle Moving Group, Inc. rep, Nicholas, sold me on everything under the sun at a cost of $5,400.00 with the understanding that we were to be in TN by Saturday night, 3-5-22. Promises made but not kept - 36 hours prior to the anticipated arrival, I was notified by them that the price then escalated to more than $14,000, items were to be packaged, photographed, inventoried and picked up by 3-5-22 by 8 a.m. Secured timely delivered by 3-5-22. Reassembled restaged at destination. There was no photographing, inventory, packing, or crating of items. Being completely blind, myself and my cancer-surviving wife packed and brought to the back of their truck items that their movers would not participate in. They refused to pack or safely crate any items. When Eagle Moving Group, Inc. had Dann Moving show up to our home, the crew showed up already drug/alcohol impaired two days late, and was later witnessed smoking weed in the front of our home. The final arrival time initially set to be Saturday 3-5-22 turned out to be the night of Tuesday 3-8-22. When the driver instructed the impaired crew to begin packing and bringing items to the truck as the driver would then load them, the crew advised that they would not do packing. After an hour of nothing getting accomplished, myself, being blind, and my cancer-surviving wife began packing and transporting our items to the truck. Because of the deceit of the Eagle Moving Group, Inc. dispatcher, George, our frozen and refrigerated items remained in ice chests outside of refrigeration until Tuesday night, 3-8-22. When the truck finally arrived and was opened, it was then revealed how recklessly, and nearly intentionally damaged all our belongings had been treated by them. It was like a scene from the old Sanford and Son TV show. It was at this time that the complete and utter lack of caring and talent became obvious, as 90% of all our most valuable items and furnishings were damaged, broken, or destroyed beyond the point of repair or sale, of course, excluding our items that never showed up at all. When we tried asking for financial consideration of their destruction, the Eagle Moving Group, Inc. through George, became arrogant, irate, disagreeable and vengeful, giving no consideration for the destruction and terror they caused. I strenuously urge that no one use Eagle Moving Group, Inc. of Boynton Beach, FL or Dann Moving, as they are untruthful, unreliable, incompetent, and vengeful. read more

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This was by far the worst experience I have ever had moving. Having moved over 10 times in my adult life, I was helping my son move from Nashville TN to Melbourne, FL. As a broker, you would think they would have a high bar of contracting with reputable firms. The company they hired was a bunch of rude, careless, and unemployable type people. I couldn't even get the name of the company (I believe it was US Professional Movers out of Raleigh). Took a chunk out of the wall, and wanted cash on arrival and drop off even though the contract was a credit card. Parked on the yard and the truck looked like it was stolen and beat up with no markings. Had to end up Zelle'ing them. I am so glad this is over. Yes, like other reviews 3x the cost vs. estimate. These people should not be operating a business. STAY AWAY from this company. read more

Absolutely horrible experience with this broker and Daniel Novella. They guaranteed us double the space we were supposed to get, and then the day of the move they took half of the items they were supposed to. Multiple items were damaged and when trying to file a claim they will leave you out to dry. ABSOLUTELY do not use this broker. read more

This is a moving brokerage (meaning they don't do crap. They provide estimates that they have no legal authority to give. Then when the movers show up the price ends up being double. They are liars and thief's. Do no, DO NOT use them. read more

RUN! Stay away from this company. They are not a moving company, they are just brokers, so they are not the ones that actually will be moving your belongings. Their estimates are completely off, just to get you hooked to hire them. When the real moving company comes, you get a different-higher quote. They provided me with an estimate of $2600, but the actual moving company that came told me a quote for $6000. I ended up paying $3200 for just moving 25% of my belongings. When I called to cancel, the person said that she didn't how much money I would get back if I were to cancel. One of the most stressful times of my life, and everything turned out to be a disaster. This is not an honest- trust worthy company. Please be aware, and do your research when you move (especially out of state). read more

So I had a move that was supposed to be about 2500 dollars. I am not a rich person so I was very careful to give them exact measurements of everything I wanted to move and the exact size of the boxes I was using and how many boxes I had. I wanted as exact an estimate as I could get as I knew they would charge me more if I went over their estimated cubic feet. On pickup date they had missed their estimate by 276 cubic feet or about 1200 dollars. When I complained the mover said don't worry I got you and requested a 1200 dollar tip. When I told him no he got physically aggressive so I gave him a two hundred dollar tip and told him if he didn't leave I would call the cops. On drop off day they claimed I had a bunch of stuff that was not on my estimate which I proved wasn't true so I didn't have to pay anymore for that but be aware that if there's stairs or a long haul you will be charged more. My boxes were all torn up. My furniture was damaged and their claims process is impossible. On the list of my property they put down that everything was damaged when they picked it up. read more

I would not recommend Eagle Mover Group out of Florida or Gin & Lou Moving and Storage. Eagle movers are pretty easy to communicate with and answer pretty much all of your questions. However, after they set you a date and start communicating with dispatch and quality assurance not everything they say is true. For one, if you're planning on moving and want to go with them I'd recommend getting as accurate as possible down to the very last throw pillow cause if you don't your price will jack way up to a price they didn't quote you. Not to mention, Eagle Movers is a Third party and they don't actually do any of the moving themselves. Secondly, they don't tell you that your stuff won't be the only one on the truck until the day before maybe if you're lucky. Along with those points, if you're going to go with Eagle movers make sure to ask who will actually be doing the move so you can do your own research and decide if you still want to go with them. I do not recommend either way. The guys who moved my items were from Gin & Lou moving and storage, they did a good job at loading, but charged a lot of last minute hidden fees. They also weren't very good at communicating about when I'd get my furniture. Eagle movers had stated that since I got my items loaded on the 13th that I should be getting my furniture about 3 days later. Yet, when the actual movers showed up he said I wouldn't get my items until 5-7 business days later, which wasn't a problem but still more miscommunication. They also didn't explain to my understanding about why the price was so high nor about how much space I took up which Eagle movers stated they were supposed to have done. Also the whole time I was paying over the phone with my card, but then when the movers came they said they can't take card only cash, money orders, or cashiers check, but when they deliver they can only take cash or money orders. It didn't really make sense to me. I cant say too many negatives since they did get my furniture and all my items but I can say it was more hassle than ease and a lot of miscommunications and really expensive. Also some background information I was getting my things moved from Texas to Arkansas and by the end of it all it cost over $4500 when they had originally quoted me $2000 total (partly my fault cause I had a few more items then originally planned). All in all the Eagle movers group out of Florida is not worth it at all and not true to any of their words. Also mind you this happened in March of 2024 if references are needed. read more

terrible moving company. lies about all aspects of the move including how many movers(I was told 4 and got 2), lies about rate(doesn't take your inventory so not calculated in until too late to change mind), lies about delivery date(I was told 3-4 days and it was 9-10), lies about delivery method, I was told small truck(it was a semi with 4 other households on the same truck), terrible people and terrible company. do not use this company!! read more

For those considering Eagle Moving Group, LLC, owned by Jeffrey Griest, out of Boynton Beach, FL, this is, without question, a scam moving broker who will provide an estimate that is wildly low and intentionally inaccurate to get your business, requiring a hefty deposit. The company did not disclose it was a broker and acted as if they were the actual carrier. Then, when the time comes for the move, you can expect a 2-4X increase in the cost when the actual movers show up. You will find this out RIGHT BEFORE you are scheduled to move. We are a military family and my husband provided Steven at Eagle Moving Group with everything that we needed moved and he provided an estimate of $6700. The day before we were to move, they stated it would be at least triple the amount. There is ZERO guarantee that your furniture will be protected as it is not insured. Additionally, the people they hire to move you may or may not be reputable. Because we live on a military base, we learned that the individuals who they sent to move us did not have social security numbers (and thus were unable to get on base) three times. Please read reviews EVERYWHERE, not just Google or Consumer Affairs, as they are WITHOUT QUESTION paying for positive reviews. This has been the worst experience with any company in my life. The level at which they gaslight and victim-blame the very people they are scamming through flagrant lies to get your deposit, knowing full well that they are unable to deliver at the promised rate, is impressive. We dealt with Alex, Suzy, Stephen and worst of all, William, all clearly willing participants in this scheme. How this could possibly be legal, I will never know. For those who have been scammed by this company, please report them to all of the following agencies below so that we can stop these criminals from continuing to prey on innocent people. U.S. Department of Transportation Office of Inspector General link for complaint: https://www.oig.dot.gov/fraud-hotline Florida Attorney General link for complaint: https://www.myfloridalegal.com/how-to-contact-us/file-a-complaint Florida Attorney General telephone number to file a complaint: 1-866-9-NO-SCAM Federal Motor Carrier Safety Administration link to file a complaint: https://nccdb.fmcsa.dot.gov/nccdb/ComplaintEntry.aspx?choice=CONSUMER Better Business Bureau link to this company to review and file a compliant: https://www.bbb.org/us/fl/boynton-beach/profile/moving-brokers/eagle-moving-group-inc-0633-90600\ If you feel that you have been scammed, I would also recommend that you report Eagle Moving Group, LLC, to the Attorney General for the state of origin for your move as well as the state where the belongings were transported. If enough people report to Florida AG, other state AGs, FMCSA, BBB, and the DOT OIG, perhaps these corrupt people will have consequences for their lack of regard for people who are already in a vulnerable spot. read more

If I could give it ZERO stars I would. This company brokered me to a 1 star moving company. Initially told me that it would take 5-7 days for our truck to arrive (took 18). Quoted me $4000 to move from Illinois to Florida. 2 days before our truck was supposed to pick up they told me it would be another $5500. When the drivers showed up they packed half my belongings in the truck and told me it would be another $2500. SERIOUSLY??? Stay far away from EAGLE MOVING GROUP and Best Quality Movers out of Morton Grove, IL. Not only did I pay almost $8000 more but I am missing several boxes, weights to our gym , office chair, large mirror plus more. In the boxes I did receive, many broken pieces. Too many to count. I called to tell them that I had another families boxes! Nothing! Absolutely sick that I didn't do enough research! STAY FAR AWAY! read more

DO NOT WASTE YOUR MONEY ON THIS HORRIFIC SCAM OUTFIT. took my $1400. & i got nothing but excuses. no show. nothing. total criminal racket. taking people's money then claiming to have a road closed sign photo with no entry which anyone can obtain online. IF IT DOESN'T MAKE SENSE IT'S NOT TRUE. i don't pay $1400. then close my driveway when trying to move my property 5 states away. should be possible to post a -100 stars. these people belong in prison. my life was in jeopardy by these scammers not showing up. i was left was virtually no food & no way out of my extremely rural home & they could not care less. nothing but a money scamming racket, swindle, fraud. share this with every person you know who may be trying to hire a moving company for a reasonable cost. only God knows how criminals sleep at night. they all deserve the same to happen to them & their families. they should feel the pain they caused me. the Almighty will get them in His time. read more

criminals! fraudsters! sheisters! stay away! Total liars! Gave my sister a quote she gave them a deposit. They showed up on the day of pick up and doubled. Yes, doubled the fee! She fired them on the spot and is getting her deposit back. Stay away from this company! read more

DO NOT HIRE THIS COMPANY. This is a broker company NOT a moving company. They lied on the phone that they were an actual moving company when questioned directly. They grossly underestimate the cost of your move and make promises about delivery timing that they have no ability to make in order to entice you to take their bid. Eagle Moving Group makes you complete an inventory phone call two days prior and increases the price and $/sq feet with no ability to back out last minute. Our initial quoted price increased from $3400 to $6000. They hired a ONE STAR moving company Stop and Move LLC that has still not delivered our items one month later. Eagle Moving Group has evaded our calls and has not aided in contacting the moving company or helped us to get our belongings back. AVOID THIS COMPANY AT ALL COST. read more

Eagle movers from Boynton beach Florida was very dishonest to us. We have been very disappointed with this moving company. The very helpful and friendly sales person gave us a quote for cubic square feet. Then a couple days before the truck came they doubled that quote without us adding a single item. Then today the numbers show up and they're saying that the quote isn't even close it's going to be much larger. So if original estimate was less than half of what we will have to pay. We feel as though it's been a true dishonest moving situation. I suggest finding a more reputable company. They also added for services our estimate stated were included - for example one flight of stairs read more

beware of booking a move with this company. Nothing we were told came to fruition. Unless you are an expert on what fits in the various types of boxes they use to pack you out, take their estimate with a grain of salt; the move ended up costing $3K more than estimated. They are a broker and do not represent the carrier, and the communication between the two is horrible. We purchased the move based on assurances that our household goods would be at our new location within a week (verbal part of the sales pitch). it was unfortunate when the carrier informed us that delivery would take up to 21 days. However, by that time it was too late.....we are committed. Therefore, the total cost of the move, based on an unprofessional estimate, and increased hotel costs, will be between $5 and $7 thousand dollars more than planned. Our advice would be to not use a broker. Go directly to the carrier (local is better) so a professional can look at your stuff and provide you with an accurate estimate. read more

I feel stupid. I am not but I by-passed all by good-sense when I went with this company! I am embarrassed to say that I did not do enough research and did not read these reviews before contracting with this nightmare of a company. Reading them now, I can see I was not the only customer they treated like a like garbage. Every single thing written in these other ONE star reviews also happened to me. Paid $1600 more than originally quoted. Pick up was on June 26th with a delivery date by July 5th (at least that's what Josh the salesperson told me) I received it July 23rd. Numerous calls to Josh (none returned), calls to customer service who would give me the "movers number" none of which could give me any information. "I'll check and call you back" --they didn't. Shipment arrived with screws missing to reassemble a bed, a broken coffee table, etc. I'm not even going to try to get a credit -- I am so done with them. Rip-off company and I bet they are proud of it! DO NOT USE!!! read more

I do not recommend using Eagle Moving Group. They low ball their estimates of volume based on your inventory to get you to sign on to their services and then when they show up (and they don't show up- a subcontractor does), they hit you with a big increase in costs. In our case, the cost doubled. Based on our inventory, they estimated 508 cubic feet- in hindsight that was a crazy estimate for volume- how does a one bedroom apartment fit in 508 cubic feet? I do no think in volumes and had to trust their numbers- big mistake!! They came in on move day with 900 cubic feet and our cost doubled- surprise surprise! Their estimate of services document also offered a cost for storage of the items past 30 days of 0.50 cents per cubic foot and then their subcontractor on the day of the move said his cost was $1.00/cubic foot. When I spoke with Eagle Moving Group, they said the bill of lading by the subcontractor supersedes their estimate and therefore that is what you have to pay. This felt like a bait and switch move and it felt very unethical. DO NOT USE THIS MOVING COMPANY! read more

Don't use this company! In order to get their customers to sign a contract they will be very responsive in the beginning, and promise to be available to answer all questions and solve any issues as the moving date approaches, but ONCE THE CONTRACT IS SIGNED THEY COULD CARE LESS ABOUT YOUR MOVE. We asked very early on what size truck would be delivering to our gated community and Sonny (our point of contact) promised it would be a 26 ft truck. All we wanted was an honest answer so we could make proper arrangements and have no surprises during the move. The contracted mover called the day before delivery and said he was driving a 68ft truck which will not fit in our neighborhood. Sonny was 100% NON-RESPONSIVE to our requests to help figure this out, and some other Eagle rep told us too bad, you'll need to pay another $400 to get a shuttle to complete the move. Eagle's customer service is based upon lies, and promises they don't keep. NO RECOMMENDATION FROM THIS DISAPPOINTED CUSTOMER! read more

Do NOT use this company!!!!! These people are a moving broker. If they contract the services out to a crappy mover you are 100% screwed!!! They have ZERO control over the quality or professionalism of the movers. I have talked to multiple people at Eagle Moving Group and they are very nice, but they have no control and can not do ANYTHING but be nice on the phone and tell you to call back later. I sent a list of 16 complaints based on my nightmare experience with the moving company and the response was was, "There was no breach of contract so we will NOT offer any discounts". They said on the phone during the sales call, you have a full load so it should be 2-4 days. The estimate says 2-14 days based on DOT regulations and TODAY they told me the movers tariff says 21-30 days. We are now on day 16 and past the DOT guidelines and NOW they tell me about the "movers tariff" whatever that is!!!! I can not express what a nightmare this has been. Here are a FEW of the complaints I sent to them that do NOT qualify as a breach of contract. 1-Movers did not blanket wrap my son's dresser and then slid it up the stairs on the top. 2- Wrapped my desk in a blanket so that the blanket blocked the whole desk from floor to the top of the desk using more space to increase cubic square footage used. 3-They did not have any tools, so they could not minimize the space from the metal bed frames or remove the stand from my 65" TV. I have ZERO confidence that it will survive the move. 4-The moving blankets they used were torn and filthy 5-They strapped $3500 worth of mattresses to the ramp on the back of the truck. 6-They left trash in every room. Use this moving brokerage at your own risk! read more

Do not use this company. They are a dispatch company that gives your contract to another scam company. Cross Country Movers. They take over 25 business days for you to receive your items. The whole time you are calling them the customer service is horrible and they never clarify that you should be contacting a different moving company that has your personal possessions. The moving company they gave my stuff to lost or stole my boxes that had airtags in them. They found one box that had perfumes and told me they were in no rush to send "used perfumes" It has been over a week of having my items. As well as never receiving my lost items. Eagle Moving should be ashamed to operate with scam companies, unless they too are a scam company. I worked with Phillip on this move and he has done nothing to help and shame on them for acting like they were the actual movers. No Stars from me this is horrible and please contact DOT on them. As well as get outside insurance. read more

I wish I would have done more research. This is the shadiest company I have ever worked with. They are all super friendly until you give the deposit and they you may as well be dead. The WAY underestimate the cost of the move and then when the movers show and you are over a barrel they hit you with an increase in cost. The price from the quote went up by more than double. They have lied to me several times, they have had my furniture for 16 days and I have been waiting for a delivery time. Today I am told it will be another 5-7 days without. I have called everyday and every day I get a different answer. When I called today I was frustrated and mad and they hung up on me rather than help me through the process. I am scared about what I hear tomorrow. This is the worst experience of my life. I am reviewing them on every site I can find so that others are not bamboozled by this morally bankrupt company. read more

On behalf of my 80 year old parents that are now struggling to pay their new movers (due to their cancellation policy, late arrival, doubling estimates) I will be contacting consumer affairs, YELP, and any other social media platforms that i can, news stations in Florida that is currently working on moving schemes investigations. The fact that they quote a cost, have the potential costumer sign a contract for that estimate, then when after the 72 hour cancellation window has passed, double the cost, then after speaking with customer service to adjust that new increased estimate by going over everything (including measurements of furniture, the amount of boxes IN DETAIL to exact cubic inch), then send a rental truck to the location and allow the movers to start loading THEN proceed to go in the house and state that they have more than expected and it will cost an additional 5K. BUT, not allow those customers to cancel without offering a full or partial refund is a complete scam. They even supply a link (on their site) to a government website that talks about the fraud to watch for of--Oh they're doing MOST OF THE RED FLAG indicators--which includes targeting senior citizens. LINK: https://www.fmcsa.dot.gov/protect-your-move We will be using the site they've listed on their website (above) to file a "moving fraud complaint" which will trigger a federal enforcement investigation against them. What other business would get away with doubling an estimate? Only a moving company that has the customer under the gun. Such terrible customer service... Such a bad way to run a business. They told my parents to try and sue them, they will not win all this OVER a 3,800 downpayment which is a lot to my parents. I also spoke with a moving company in FL (not a broker) that has had to schedule last minute moves because of this company. He informed me that this happens all the time. Bait and Switch. PLEASE PLEASE PLEASE be aware of this company and companies like them. Repost where you can. read more

This is awful we must do something to stop these people. We were scammed as well. I am asking people to join me in this fight. United we stand please post on this site and movers review site as well. We can do this. I have filed the necessary complaints with the Federal agency and My promise is to continue all the way to D C. and every news station that will hear me. Please people lets stand together in this fight. I will not stop until something is done. They hide behind their contract after using every method possible without disclosing what actually happens once they get your business. Please please reach out to me on this site and other movers review site. read more

I was looking for a moving company for my daughter's boxes and furniture that had been placed in a storage unit when she moved from **** to Long Island. This move was from Long Island to ******, ********. I researched several moving companies and found that most were brokers. I gave each one I spoke with the information that I had, the inventory that I had from the first move (**** lbs), the size of the storage unit (10x10x8), and the items needed to be in ******** on June 17/18. Most could not commit to this date, But ************ at Eagle Moving Group Inc. said that he could have everything there by the 17th. He assured me that by picking up the items from storage the first week of June, everything would be there by the 17th; if it arrived earlier, it could be placed in storage in ********. He said he had a daughter and understood my concerns and needs, he swore that it would make it there on time. I asked if there would be any additional charges since his price of ***** was very reasonable compared to the larger moving companies. He said the only thing would be an additional *** for storage if needed and an additional cost for a flight of stairs ($75). He contracted to OM Moving and Logistics who called me on 6/2 to say they were picking up on 6/3. When I asked about the items being in ****** by the 17th, they said they could not commit at all - the standard is **** business days from the date of pickup. I tried to contact ************ at Eagle but he did not pick up his phone nor did he return any messages or emails. My boss called Eagle pretending to be a new client and got ***** she then transferred him to me, once he heard my name he transferred the call to customer service. When the movers showed up, they did not want to see the inventory I had. They said they go by the lines that are in the truck. The movers calculated 859 cubic feet vs 421 that **** had from my initial inventory. It cost me an additional $1500. I ********** no response. Move completed 6/20 & bad read more