My fiancé had called around to get some storage quotes from a few different places, and we ended up…read moregoing with Stor'em in Lehi. They had a good monthly price of $134~ for 10x15' units, and they were doing a promo of one month free. My fiancé had reserved a unit with Pam over the phone (they had spoken a couple times), but when I called, she didn't have any recollection of speaking to him and did not have a saved reservation under our names. Pam was very friendly and enthusiastic whenever we spoke, but the process is a little confusing. I've never rented a storage unit before, so I'm not sure if this is the norm. Pam directed me to call back, but she would not answer so I could get through to the main customer service call center where I could reserve a unit with the one-month free promo. I called back and spoke to someone where they quoted the price, including insurance. Despite me stating we already had renters insurance to both her and Pam, she denied that any other charges were included in the quoted price. I found out otherwise when I actually went into the office to sign the lease. Luckily, we only paid the storage price and not the insurance required if you don't have your own. I provided our driver's licenses and a copy of our renters insurance and signed the copy of the lease a few days after first speaking with Pam. She was kind enough to show me the unit, but the unit sticks and has to be finessed to open. The front gate was broken (getting stuck) when I was there, and a weird guy in his 20s seemed to be casing the place before I left. He was going around the property, seemingly unaware of both Pam and I watching him. He checked the fences and the brick wall before being picked up by an SUV outside the front, and sped off. Pam said she was alerting the manager just in case and said he would probably head over for the night. This put me at ease. So far, I feel like our stuff is safe... hopefully the 24/7 surveillance is up and running like they claim. The entrance gate seems to be open more than it should, but hopefully no one roams on in, targets our unit randomly and is able to break the lock. Here's to hoping!

I would give a thousand stars if it was possible. The girls at the Lehi location were…read morevery friendly, more than helpful, did not waste my time, knowledgeable, gave me options, solved my problems in a minute and were always very patient with me. I was treated like family. I will never ever go to another storage company.These qualities you cannot find in service companies today. I felt my possessions were in good hands. Thank you Veronica and Becky.

These units are beautiful and brand new! We've loved having some of our extra stuff here. I felt…read morelike it was a great price. It had everything you need from a storage unit. Paved roads, security cameras and always available to access. We will be here for as long as we need storage.

From the owner: AF Storage is a family run business. We are a brand new facility located in American Fork, UT. We…read moreoffer many new features that make us one of the most secure and accessible facilities. Features include: Reserve units online Drive-up and Climate Controlled units Resident managers Unit doors are alarmed with a security system 24/7 HD surveillance cameras Fortress style perimeter wall Facility is well lit Units are insulated Wide driveways for easy unit access High security lock included upon move in Each tenant will be given a personal gate code to access the facility from 6 am to 10 pm. The office has resident managers for any assistance. Our facility is new and easily accessible and provides a large variety of unit sizes from 5x5 to 12x30.

I rented a UHaul trailer here and everything went perfectly. Brenton was friendly and helpful. He…read morepulled the trailer out and had it ready to go a few minutes before they opened (he didn't know I was there already). He opened two minutes early and took care of everything promptly. It was checked in promptly and without hassle after return as well. My past experiences with the UHaul place in Lehi (that has now closed) never went this smoothly.

These guys are crooks. They double billed my credit card for an out of state move and refused to…read morehelp out. This tied up over $1,000 in charges and they would do nothing to call corporate, saying they could not get into their software for charges over 1 week. Still no return of my money. I had to go to my credit card company to get them to return the money to me and research the fraud.

Wanna get ripped off? This is the place! Watch your rates skyrocket, and get told "it's the going…read morerate" -- I can only see starting rates for other places, but they are well over $100/month less than I'm currently paying. An extra benefit is that you get more "volume" in your belongings in a short period of time. The units must have some wide gaps above the doors, because the amount of dust that will pile on your belongings in out of this world. Example -- I have an armchair that is thankfully covered in plastic. In a year, it has accumulated close to 1/4 CUP of dust that has piled onto the seat (on the plastic). I have GOT to get out of this place, but unfortunately I have been sick all summer. So I keep paying through the nose and have to wear a mask when I get to this nasty unit.

Very disappointed! Had rented a storage unit just under 4 months ago and received a $40 increase…read moreto the monthly fee. The company was not willing to discuss or negotiate, so we cancelled our month to month agreement.

Becca was so helpful with all of my questions over the phone and helped me find the right unit…read more Thank you!

This place is nothing but a greedy, money hungry place. They offered no help during the…read moreCorona-virus Epidemic. They didn't try to work with anyone. They just locked you out not willing to help to those that are financially strapped due to being put out of work do to the epidemic. Some people need to be able to get access to their stuff and cant because of no fault of their own but this place just wants money and cares about none of their fellow citizens being forced to go through hard time. I say we all help show why this place does NOT deserve any more business from anyone since they have shown they are nothing but money hungry and care nothing about their community.

Got a notice in the mail, that our monthly price was going to go up. Shot up about $100 from what…read morewe originally signed up for. Called them to see if they would be ok leaving our original price they said they follow market value which we looked up and it said anywhere between $150-$180 which is what we are already paying, they said the best they could do for us is lower it $6. We also signed up for a certain sized area and they didn't give us the one we signed up for. And now they want us to pay more for it.... I used these guys because they were quality and came across as budget friendly. Turns they switch up on you and the fees add up and they give you only the smallest legal day notice before they change your rate. Would not recommend.

The facility at 134 S 700 W Salt Lake City, UT 84104 has horrible customer service. The women who…read moreanswered the phone there were brusque, unhelpful, and even yelled at me over the phone. Ridiculous. After two rude phone calls, I cancelled my plans to store anything in their facility and decided to use a different facility that are managed by nice people who are courteous and professional.

Hi guys My experience here was easy location, friendly…read morestaff, easy retrieval of security code, easy access to unit, dollies avail, clean. suggestions for improvement: wider entrance from the street, restroom availability outside of the office, longer than noon or 1pm office hours. Thank you!

AVOID AVOID AVOID!! Public Storage is HORRIBLE-they lure you by offering a reasonable…read more"introductory/1st month" rate and then immediately start to increase-my monthly rent has TRIPLED in less than 6 months! CRIMINAL! Save your money & go to Extra Space Storage-their prices stayed the same for the 12 months I rented from them.