This was my Go To Eye Care for many years in the 90's and 2000's. They were located in the strip…read morecenter with Randall's on Westheimer and Shepherd. Marty has been there since the beginning and is still there. I came back to get designer glasses and to see what's going on with my eyes. Everyone here is exceptional. I only stopped coming because I moved to Clear Creek near Texas City. They still give top notch service here and I miss them. Ten stars

Dr. Tyler is great, but as far as a retail store for purchasing glasses, I have never experienced…read moresuch consistent mistreatment despite paying premium prices. Find another place to fill the perscription if you see Dr. Tyler.

Everyone was extremely friendly. The doctor was very knowledgeable and explained everything with…read morepatience.

Everyone was friendly & professional! Nice selection of mens frames too. Exam & 3 pairs of glasses…read more That is why l am a repeat customer.

excellent courteous personnel especially Arianna West very…read morehelpful and knowledgeable excellent Dr Caplan takes time to explain and great bed manners

Elisamai Wong was very helpful & patient with me when I was deciding on style of frame for my new…read moreglasses!

6015 Westheimet. Shawn (sic) is the best Manager at this location. He accommodates the patroniants…read moreneeds and make attempts to see that they are serviced properly. Today, he apologized for the delay and professionally addressed my concerns which he acknowledged it was an out of control situation that occurred. Job well done, Shawn. You need more considerate managers like Shawn. 2/16/26

Somehow they made 2 appointments at 12:30 for my husband and I…read more First person got seen at 1:19. Second person got seen at 2pm for the eye exam. I would not advise to book on a weekend. When asked after waiting 30 minutes they said since it's a Saturday they "run behind" even if people have appointments....

Gary and his staff were polite and timely with my eye exam. I had some concerns with my left eye…read moreand wanted to get my annual exam out of the way at somewhere local. While their website booking was down, I called in and was able to book an appointment within 2 days. Google Maps takes you to the right place - it's a small parking lot. Inside is a bright and welcoming lobby. My eye exam went smoothly and Dr. Nguyen showed me the images of my Meibomian glands, which indicated that I had a stye in both my upper and lower eyelids. No wonder the swelling was so bad... I was sold on a special moist eye compress mask and did not purchase any frames or lenses during my visit as I had to get back to work. The eye compress price was comparable to Amazon's. The office staff were even considerate enough to give me some sun filters after the dilation for my drive home as I'd forgotten my sunglasses. Overall, a very pleasant visit, about an hour and some change because of the dilation time for a new patient. Would come back again!

We chose Eye Impact appt couple of years ago and at first we thought they were great because of the…read morereviews. We go there ONCE a year. Mr. Nguyen is amazing, but I couldn't say the same for the front desk. We just noticed that they have a double standard and they cater to certain people and treat certain individuals differently. Not going to get into that. I didn't see it then, but front desk is not as friendly as I thought. I see it now, after this incident I'm about to tell... I made our annual appointment for 2025 recently and had to cancel because the whole family got sick. I had an appointment for all 3 of us on the same day and I had to cancel. They usually were accommodating for my family. But, when I called to reschedule, I was told they no longer can do 3 at a time and would have to split it. I found that weird but-- I was ok with that. So I rescheduled and I usually make appointments to hold the date, then check with my husband if that would work for him. And usually it's ok. But I did mention to Marissa that I have to check with my husband and if it doesn't work, I may have to cancel. And for the past 2 decades I've been making ANNUAL eye appointments for my family-- this was the first time I've ever heard of a dental office telling me that if I keep canceling, we would need be on a walk-in basis. Her tone was condescending and I can tell she had a problem it. First of all, scheduling and rescheduling is your job! To accommodate customers. That was enough for me to not want to see them ever again. Nothing on the optometrist, it's all the front desk issues. So I called to cancel my appointment and informed Marissa that we will no longer continue to go to them. And all this woman said, "ok." That right there shows a lot. Not wanting to know the reason and not trying to keep customers. It's sad that just because the front desk is a certain way, your boss lost 3 customers. No thank you.

I first stopped in to this location after picking up my order from Starbucks next-door. I stopped…read morein to see if they had any frames that I would like. I've also been in search of a new eye doctor. Marco, the gentleman that greeted me was very professional and very accommodating. I made the decision to set an appointment. Today I went in for my appointment, I called ahead of time to let them know that I would be a few minutes late. The staff once again was very pleasant and very accommodating. I completed the paperwork and waited just a few moments. When the technician asked me to come back to do the initial eye exams. The equipment was in an open concept area. There was a woman and man in a business conversation. The man's voice was very loud. The two people were clearly engaged in a conversation related to the business of this particular location and franchise. For the first exam, they were directly behind me talking very loudly. Making it very difficult to concentrate on what the tech was asking me to do and also making it difficult for me to hear her speak to me. We proceeded to the second exam, which was two part. Again, the man and woman were standing directly behind me having a very loud in-depth business conversation. Making it excessively difficult to concentrate on the particular exam for peripheral vision. I expressed my concern to the tech about how disruptive it was and how difficult it was to concentrate. She was very kind and apologized and offered me to wait until they finish the conversation. The man and woman proceeded to the showroom, but were still very loud and disruptive. I completed the second part of the second exam. I once again in a respectful manner expressed my concern over the disruption. And then I ask, is that the doctor? Indeed, the woman engaged in this conversation in the earshot of customers was the doctor. I was so offended by the unprofessionalism I let the young lady know I was leaving. I'm very disappointed that I was compelled to leave as I was prepared to buy a complete frame and lenses for regular glasses and I had a bag of design designer frames that I wanted to get new lenses for. The estimated cost for what I wanted to do Wood would have been well in excessive $2000. I am totally amazed, that someone in this position and level of education, would hold such a conversation in earshot of customers. It was clearly a conversation that should have probably been behind closed doors. Details about the business and productivity are not conversation that should've been in front of customers or employees.

All, be advised, this is the best place for eye glasses in Houston! They are super clean and…read more absolutely professional. Try them, you won't regret it. Friendly and nice staff to great you when you come in. Great selection of frames, lenses and a superb examination by knowledgeable and caring optometrist. Please do yourself a favor by going here first, enjoy your visit! Thank you Custom Eyes, for all you do to take care of our eye glasses needs.

I'm giving it a 2 because Dr.Pham was very nice and patient. However, the worker (a Hispanic curvy…read morelady) was very impatient, sassy and had a very bad attitude. I was asking if we can see what my insurance would cover the contact lenses and my frames. She was VERY bothered and didn't want to work with me. When I tried to try on one frame, without even trying it on, she's like: "don't put them back, we need to sanitize them. This one, too." and grabbed them immediately. She needed to wear her gloves while giving me eye drops for the sanitizing purpose. Worst medical worker experience I have had so far.I wanted to like this place but I won't unless she's gone.

I had an amazing experience here! The covid protocols feel very safe. You call the office when…read moreyou've arrived and they screen you outside to be sure you're not sick, and then take you straight back to the room. I waited less than 10 minutes to see both the technician and the optometrist. The technician was very friendly and explained each procedure as she was doing it. She was also super upfront about pricing options and didn't pressure me into getting tests done that weren't necessary. The optometrist was just as great. And they helped me set up contact delivery to my apartment. I will definitely be returning for my next exams!

I made my eye exam appointment online - easy, and attended my scheduled apt. on 11/27/20. Their…read moreestablishment was clean, comfortable, and the staff was friendly, knowledgeable, and professional. I highly recommend this eye care to anyone who needs an eye exam.

Came to this place mainly because my insurance covers it. Fairly new place. Great location, the…read morestaff is very nice and fast. The whole process is nice, The optometrist was nice too, but the whole appointment with her I think was a little rush. Wish they take more time. Not giving the 5 starts mainly because even with insurance it is a little expensive, compare to others like Costco, I am guessin because the location. Not bad overall. I