This review covers the free in-home design consult and scheduled appointment to review the renderings as a no-longer prospective customer.
My husband and I had a free design consultation with Tony from EA Home Designs, and the experience was extremely disappointing.
Tony showed up 30 minutes late without a call or text to let us know he'd be delayed. From the start, his demeanor came across as patronizing and dismissive -- particularly toward me as a woman. When he asked what kind of newel posts for the stairs I wanted and I replied "square," he snapped, raising his voice, "NO, I'm talking about the posts." I then showed him a picture -- of square posts -- which made it clear I knew exactly what I was referring to.
As a professional engineer living in an affluent area, I was genuinely shocked by his tone and attitude. The contrast between how he spoke to my husband versus how he spoke to me was noticeable and uncomfortable. His behavior came across as misogynistic and condescending to me as a woman, which has no place in a professional design consultation.
Later, when scheduling our design review, we told him we could come to their Sterling office three weeks from that day -- the soonest we were available. He snapped again, criticizing that timeframe as "too far away." Yet on the day of the appointment, after we'd planned our day and were preparing to drive an hour to Sterling, he called just 10 minutes before our appointment to say he couldn't make it.
Lastly, he came to take measurements and took minimal measurements. We've had multiple quotes from other companies. Tony had the nerve to ask us for a floor plan, rather than taking physical measurements like he was supposed to. He must have realized this later - canceling our appointment to view the renderings of our project on our appointment day given how ill prepared he was.
Between the unprofessional communication, attitude, and lack of respect for our time, this was one of the most unpleasant experiences we've had with a home design company. I initially scheduled the consultation because I liked their Instagram designs and frequent ads, but this interaction made it clear that great marketing doesn't equal great service.
EA Home Designs should reconsider who they send out to represent their brand -- especially for projects worth $50K and up. Respect and professionalism matter. We will be taking our business elsewhere. We really were hoping they'd be the one stop shop for all of our home projects. read more