I moved out of my home last september 2025 and discontinued my service. I JUST got charged for a…read moretank rental. When I called they told me that there is NOTHING that they can do because even though I called (which they can see) and cancelled my account that I didn't verify that that is what I actually wanted. Over 200 bucks they just charged me for NOTHING!!

This company needs to address it's customer service issues. There is apparently no way to contact…read morelocal personnel, as all calls go to an off-site call center. And, while Chori, the service representative, did the best she could, it took 3 days, during the winter, to get a delivery. They provide no timeframe for delivery, saying only that you'll receive a text/call when your driver is on the way. 72 hours for my 71 year old parents to receive heat is absurd, especially during the winter. I cannot fathom a business model that functions like this.

Better than Lowe's and Home Depot…read more Their diet Dr. Shasta soda/pop tastes identical to diet Dr. Pepper and costs less. So I last year made permanent switch to Dr. Shasta. Menard's is only retailer in Kalamazoo area (That I've found) that sells the Shasta brand.

They always have what I need for home repairs or upgrades. The staff is helpful with finding items…read moreand offering advice. The store is neat, well-organized, and reasonably priced, with a solid ship-to-home option.

Polite, efficient and friendly. Have been doing business with them for several year's.read more

S&F has been good to deal with, other than when I called to ask them to please not drive their…read moretrucks on my freshly poured concrete driveway and to use the dirt service driveway next to it that runs directly up to my tank, I was told that they can add a note to my account but the drivers won't read it and they would crack my driveway sooner or later Acct#1193

Whitney was incredibly helpful and thorough with our transaction. Thank you so much ⋯ will gladly…read morereturn when needed!

I had a 15 ft U-haul reserved but after pickup it seemed small for my stuff. I called and they…read moreimmediately swapped me for a bigger 20 ft U-haul.This was my first time renting U-haul with auto-transport. I was concerned if they will take the time to explain how to load/unload the car but Cristian was super helpful. He was way past his work hours but took the time to explain things nicely and made sure I was comfortable before driving off. They can get a bit busy but that's ok as they give you excellent service.

My local gas station where I can find in the store anything from milk to phone chargers and drinks…read more It certainly helps you when you are in need o some groceries for your lunch or dinner and you don't have to drive to the closest grocery store. They don't sell beer though. Gas is not the cheapest in the area, so normally it's my last choice when I'm running out of gas, or when I need to quickly grab some fuel for my tractor or snow blower. It has an air pump that only takes credit card (VISA or MC). They have ice and propane gas tanks. Overall, very convenient. Only problem is that they stop selling gas around 10pm.

Stopped today, Oct 17/22 at Citco, 5335 9th Ave Kalamazoo. I had my widow wiper blown out and heavy…read morerain. Had to get back to Canada. The two ladies went way out of their way, even let me use their personal phone to call the Automobile club. They also asked a few truckers to take a look but no one had the tool needed. Finally tow driver came on scene and he took a look and suggested I use RainX. The lady had already suggested this so I had picked one up and he was kind enough to do the windows and I drove the next 5 hours through the rain and got home safe. This company is a 5 Star. Thank you ladies and all you wonderful men who helped out. Love you all, Ann from Canada

I've purchased batteries (Interstate Batteries) at this store and other stores in town and both…read morebatteries and service are the best here. Secondly, I've rented U-hauls several times here and the service is outstanding. Recently needed some help with a situation and a rental truck and they went above and beyond to assist me. See you on Thursday for the truck rental.

Former employee of The Home Depot for over 4 years…read more I would describe it as: amazing when its good, when its bad, look for a new job. This company allows employees to have money taken from their paychecks and endangers them to the point of almost death. TLDR - Management is too cowardly and will get someone injured or killed because they won't have an open conversation with troublesome employees, and theyd rather sweep everything under the rug and pretend nothing is happening and praying it wont. Management has ignored multiple emails, meetings they even agreed to. So they know money has been taken from employees, that our lives have been endangered. They DO NOT CARE. Management is either ALLOWED, or TOLD to lie, without consequence. Long version. Fat trimmed. When I got hired I was told within 2 years of being "okay" at my job, I should be expecting to be earning around 100k. This was a complete lie. The TRUTH.....is that ONE associate, ONE year earned that. This was told to myself and about a dozen others. When I alerted his boss of this discrepency, nothing happened. While I was in training in the field, the gentleman that trained me straight up tried to sell me meth on the clock but also partook himself. I alerted this to the boss that told me my pay expectation, nothing happened. When nothing happened I went to his boss, nothing happened. LUCKILY, for several years and MOST of my time here I had good bosses, so a few years went by. My managers started dropping because they were done dealing with the guy that did nothing, because all the work was shoved on them because the guy that promised people a crazy amount of pay and protected a meth user and dealer was and frankly still is, useless and more bad for this company than not. Now that all good managements gone(or inaccessable to me), lets get to the sad part that I HOPE.....someone big enough in the food chain will look into this, because a small pile of spoiled appled will ruin more if they are not trimmed. I got my SEVENTH boss early 2024. For perfect context, I had 2 broken feet(on top of a lot of general chronic pain), requested a lighter work load (was denied), requested to only have at MOST 8 hour shifts (3-4 days a week were over 9) I was covering a 150 MILE RADIUS, because we do not hire skilled, or reliable people when we are in a crunch, just someone with a pulse. I was written up once in my 4 years prior to this 7th boss due to a person in texas purposely putting gap in my schedule which was not discussed or agreed on as I was there to do as much as possible. (this was when texas had the nasty ice storm a few years bad, I was there for about a month helping) In less than a singular year I was written up 3, technically 4 times if you count my firing. Lets go over those. My first write up has no information or details due to my manager. So I will neither take that as is or defend myself. Two, due to my manager simply not having a conversation with not just A store associate,THE ONLY ONE, that has had guns pointed in my face. Because I called the associate out in the reschedule for that they need to pay more attention, go over with customers the correct information to avoid these issues. I was written up. Third. I had recently moved within 2 weeks. I was going to an area about 120 miles round trip away, thats well over an hours drive. A customer had unfortunately gotten called into work and my boss had texted me before I had even woken up which he knew. asking me if I was willing to push my workday back to accommodate the customer. This was originally posed as a QUESTION, or...an OPTION. I had called the customer and explained I had to be back in town before 5pm and I was unable to start my day roughly 6 hours later than normal. She understood this and rescheduled without issue. I had a 1 on 1 meeting with my boss that morning anyways. I was told that wasn't an option, even though it was worded as one. I was then written up, and what irks me the most is I told him, I had responsibilities I had to be in town for, because if I clock in at 8:30AM, My shift should be DONE bye 4:30, he apparently didn't know that, even though it was in a text message,crazy how managers get to lie to write you up. My fourth write up was because my boss is either a pathological liar, had a vendetta or there is just something wrong in his electric meatball. Someone was not doing thier job and I simply told him I was not going to do someone elses work when they can do it themselves, they are capable, and thats also POLICY AND PROTOCOL. It is crazy that this massive company protects meth dealers, management that gives you false information about your pay, lies to you (this guy still works here), pathological liars, management that doesn't do their job/lies to employees. Management(at least mine) was allowed to continuously lie or leave out VERY IMPORTANT details to negatively impact others and the management(bosses) above did not care when you told.

Please be careful using a Gift Card at this location. I used a Gift card at the Pro Desk to make a…read morepurchase. I had a sizeable balance left on my gift card after the purchase. I went back to use the Gift Card 2 wks later to make a purchase and my gift card was wiped clean. The balance on my gift card was taken and not sure how that could have happened. I just hope the customer service will issue a refund for the missing balance or issue me a store credit for the balanced that was scammed after they research what possibly happened. At this point, if you use a gift card please used the full amount and DO NOT LEAVE A BALANCE ON THE GIFT CARD.