Highly recommended! Absolutely fantastic customer service. I'm really proud to write this one review because this business tries It's best to go above and beyond to solve all the biking needs of its customers. My son's aventon bike was serviced here today and I have to say that everything went smoothly and very professional thank you e bikery. A+ read more

Never been in here before but I recently inherited a decent but not well taken care of e-mountain bike. I brought it in to these guys and boy they really made me feel at ease right away. I didn't know anything about e-bikes but they definitely do and the whole crew there took the time to check out my bike and give me a fair and detailed assessment of what needed replacing and what could be fixed or just simply adjusted. Their great demeanor and helpful attitude has made me a customer for life. Great job guys :-) read more

Called in for service and staff is very knowledgeable about e-bikes and e-bike repairs. Great Customer service. Thank you! E-Bikery Staff read more

Dennis was excellent. I wasn't able to buy a part and get it shipped to the store so Dennis bought the part needed and I paid him. When the part came in, they had it on my bike within 15 mins. Highly recommend Ebikery! read more

Amazing service! We consistently come here for bike rentals. They have the best prices and the most helpful people. Will surely return.

Hands Down The Best Bike Shop in Santa Barbara! A Huge Thank You to Tom Osborn lead Mechanic and the rest of the crew, as they have always provided me with Honest and Knowledgeable Service!!! read more

I regret not remembering the mechanic's name. Maybe it's Michael? Mike? Anyway, the mechanic of this shop is fantastic. We are visiting the area for the weekend (we're from Orange County) and brought our own e-bikes with us. My BF had an issue with his bike and the mechanic helped us right away. The fact that it's Labor Day weekend and he was so busy yet so so welcoming and nice, really set the tone of our mini vacation weekend. We're so thankful, thank you again!! read more

They are really fast with repairs!! and super nice! They work in rad bike rad runners as well!! read more

We have purchased 5 bikes from this location and couldn't be happier. Great customer service and selection. We love our bikes!

Located across from the beach in downtown Sabra Barbara. They have a variety of bikes & e-bikes ... and helmets! We had a great time, nice staff. Easy to rent. Bike path right where they are located. read more

I read through every Yelp and Google review on e-bikery prior to starting my own review. I first want to start off by stating the owner of this business, Fernando Tessari is not the problem. The service department is. My husband rides his e-bike to work every day (purchased 06/21) & often takes rides of 8-13 miles after work. He currently has 1300 miles on his bike. Earlier this week, he heard a strange noise coming from the brake area of his e-bike. He looked down and noticed a metal piece had become dislodged and was about to fall off. He stopped the bike, put the piece back on correctly, and continued riding home. Again, he heard the noise. This time he realized the piece had completely fallen off. He retraced his route but was unable to find it. He called e-bikery and made an appt for a service & to replace the missing piece. During the service, they noted he needed 2 new tires. He also brought in my e-bike, which was sitting for months because a piece had broken off. About 4.5 hours later, we finally got a call from e-bikery stating his bike was ready but there was a problem. The price Fernando had quoted for the tires was incorrect and they actually cost "a little more." As my husband was getting out of the truck, he told me, "i don't agree with this. They should've told me this BEFORE they put the tires on! I only agreed to $39.99 each!" A few moments later, my husband came striding out of the store and I heard him saying, "I'm telling you, there was a little metal clip between the brake pads and I saw it coming off!!" A big guy (probably 6'5 at least) was following him yelling, "There IS no extra part there! It's just the brake pads!!" Alex went to my window and said, "This guy keeps insisting there was no clip, but I know what I saw!!" I got out of the truck and heard the guy aggressively yell, "Are you a bike mechanic??!!" He then took a couple steps towards Alex in a menacing manner and Alex said,"I'd appreciate it if you kept your distance!" I then tried to explain to the guy the importance of customer service and remaining polite at all times. He repeated Alex didn't know what he was talking about, there was no clip that possibly could have fallen off, etc. He walked over to the bike, flipped on the display and said in a disdainful manner, "Look at this! You already put 1300 miles on this bike!" Alex responded, "What does mileage have to do with it?? I need you to put the missing clip back on!" The guy said sarcastically, "I tell you what. You go out and FIND the piece and then put it back on yourself!" I told Alex, "Just pay him and let's go. We'll deal with this later." The guy turned around and stormed back into the store. I told Alex, "Let's just wait till Fernando gets back and we can try to straighten this out." Alex said "Fernando won't be back till Tuesday! Moments later, the guy comes and stands at the door of the store and yells, "You need to pay now!!" I was sincerely appalled. Alex yelled, "I'm talking to my wife!! Don't you close at 5:00?" The guy yells back, "You need to pay NOW!!!" I said, "Isn't the other bike still in there? What does he think, that we're going to take off without paying and just leave the other bike here??" Alex went to go pay and get the other bike. Apparently when he went in, the guy said, "These are the brake pads. See?? There's no clip. I don't know what you saw, but it wasn't a part to your bike!!" He then violently threw the parts on the counter. Alex started to say something and the guy said, "i'm done with you. Just pay your bill and go!" Alex paid the bill (full disclosure: they only charged the price quoted by Fernando -$39.99/ea rather than the $79.99/ea price they said was the correct price) and then asked for the other bike. Then when he asked for the broken piece to it, they responded they didn't know where it was and "Fernando must have it." As Alex was inside, I got the idea of calling another e-bike shop and found one in San Luis Obispo. What do you know! The guy answering the phone stated he knew EXACTLY the piece I described to him. It was not a "clip" but rather a spring with a "folding cotter pin" inside. He said that it was dangerous to operate the bike without it. E-bikery may be a great place to rent or buy an e-bike but their repair/maintenance service is ABOMINABLE. Stay far away unless Fernando is overseeing. The majority of online reviews are from people renting or purchasing an e-bike. I saw 3 negative reviews specifically calling out the service department for rude, dismissive, or apathetic behavior. read more

Super nice people, willing to adapt to your needs! Had such a fun time renting the electric tandem bike with my boyfriend last week! Thanks guys! read more

I can't say enough positive things about E-Bikery and my experience buying my new E-bike yesterday. They were patient and helpful in introducing me to a bike that would be the best choice for me as my first e-bike. They adjusted everything even for my test ride on a different bike. and educated me on the bike, as well as riding in general. They truly wanted me and everyone that came into the store to be happy. They even had one of the employees bring the bike I wanted, back from the Earth Day celebration so I could have it right away. I give them a 5 Smile review!! That's a smile with teeth! read more

Full disclosure, this review is only based on a phone call and Yelp request sent. I inquired about assembling a new ebike. The person I called on the phone was very rude - Responses were short and unhelpful. Said they were booked out weeks and was put out to give me an actual date. The person who responded to my yep request was friendly, but was still quoting 4-5 weeks out. The fact that they are booked out for 3-5 weeks is crazy. They need to hire more staff and be more courteous to potential customers. Times are good now, but at some point you'll wish you hadn't run off new potential business. I'll need service and repairs for years and will definitely be looking for another shop. read more

Wonderful experience with Fernando and Annelisy. I bought my electric bike there. They were both very patient & knowledgeable in explaining the various options. Highly recommend read more

Called them for a last minute rental for two bikes. They gave me directions to the rental facility. The employee behind the table wasnt the smartest or most customer service oriented person, but was more concerned that we would return the bikes before an early closing time Rented two bikes for $80 for two hours. One worked fine but the other had a dead battery just about 1/2 way thru the rental. Returned to have it fixed but he had closed the shop reporting he would return after lunch. By the time lunch was over and the shop reopened our rental time was up Reported the battery died and that we had tried to return to have it replaced "Im sorry, please return the helmets in the bin by the door". Was all he said Theres lots to choose from in this town. Choose elsewhere. read more

Updated my Rad with their kick-ass new tires. Def upgrade. Turns are sharper and more secure and rides a bit faster! Thx!

Seriously the nicest guys! I put my e-bike together myself (scary) and I took it in for a basic tune-up because I didn't trust myself putting the wheels on. They did an excellent job and even showed me how to use my bike after! Some of the tips I received didn't even come in my manual . All their feedback felt genuine and honest and that's the best customer service you can get! SN: I have a Rad bike and they do know how to assemble and service those bikes. read more

E-bike shops have been popping up (and sometimes down) in town with significant frequency the past 5 or so years. We hope E-bikery becomes a long lasting fixture on State Street. After an afternoon of kayaking, my husband and I were unkempt and covered with brine (the Pacific's and our own) as we rode our (non-electric) bikes home. On a whim, we stopped into E-bikery to look at accessories - we ended up with 2 smart-looking durable Nantucket Bike Baskets. Fernando and Annie were so friendly and helpful - they installed the goods on the spot. We also browsed the e-bikes they had for purchase or rent. The rental rates seemed especially reasonable. We look forward to having a reason to stop in again soon. read more

E-Bikery - New baskets in the tidy shop! - Bikes Near Me - Santa Barbara, California

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Staff were very kind. Excellent instruction on how to use bike. Let us have grace period when we were a little late. Good boost with electric. Loan you bike lock and helmet. Overall happy. My seat was a little wiggly although I tried to lock it so just didn't like that. $25 per hour, rent per hour only. Right next to cold stone on state street read more

Requested a tune-up for a used bike I picked up. These guys adjusted everything explained what was off about the bike and general upkeep I need to do. They replaced a broken clip and missing hardware free of charge. Great service and love supporting local! read more

They are open for business during this Covid 19. Prices are reasonable and the customer service is fantastic. I'll be back again renting bikes the next time I'm in town. Keep up the good work. read more

Fantastic experience renting bikes from E-Bikery. Friendly staff and easy pickup/drop off. They also provided a great route to see it all in Santa Barbara. Highly recommend! read more

I called this morning to get a price on replacement of break pads for my son's Super 73 and they quoted me no more than $30 with labor. so a few hours when my son went to pick up his bike they charged him $136.98. They didn't disclose how much it was going to cost to replace and adjust the from brakes and they did the work without asking if I wanted to move forward they said it was store policy to make sure the bike is safe to ride and that they had to fix it. I did not authorize the additional work I feel that they took advantage of a 13 year old. I called and spoke to a "manager" and he was rude and did not attempt to work something out with me. I was upset and frustrated with the whole situation. I will not be taking my bikes there in the future I gave it a 1 star because I couldn't give a no star rating. Horrible experience. read more

Bought 2 e bikes sales staff was very helpful and knowledgeable. However, I was told that I would get a free tuneup after riding the bikes for awhile. When I wen to schedule the "free" tune up I was told that only extends for 30 days . A time frame was never discussed during the purchase. I would expect a $3000 purchase would give some expansion of unstated policy. read more

New bikes. Great Staff. Easy to rent and return. Lots of fun riding around Santa Barbara. Bikes have throttles and peddle assist. They even have a tinkletorium. read more

E-Bikery - Easy to get to mission - Bikes Near Me - Santa Barbara, California

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We noticed this spot while eating a great lunch directly across from the location. The staff are very welcoming and informed us that they do rent bikes to tourist for use touring the area. The bikes are simple and the protective equip ment needed was included in the rental. These bikes made touring the area with family even more fun, and I would recommend them to anyone. read more

A great place to rent e-bikes! The owner was friendly and very helpful with everything we needed to get out on the e-bikes. Many accessories were included with the rental and all at a great price. Definitely telling friends and family about this place. We'll be back to rent bikes again! read more

What a fun experience! My husband and I rented a pair of bikes this afternoon and we had an absolute blast! The bikes were powerful enough to take us up the steepest hills but also allowed peddling when we felt like using our own energy. Our 2 year old daughter rode on the back of my husbands bike and she was smiling ear to ear the entire ride. What a fun afternoon! The owners, Fernando and Analisa, were there and very helpful. They took the time to explain exactly how to ride the bikes-it was much easier than I anticipated. The shop has a great selection of accessories from helmets to baskets to bells. We will definitely be back to do this again...and maybe even buy our own. read more

Great guys, great bikes! They went out of their way to make sure our ride was perfect! Thanks read more

Our experience with E-Bikery was so awesome! The lady (we don't remember her name!) was so sweet and answered all our questions. The process to get a bike was quick and painless. You do have to put a $200 deposit down. She gave us a map of the city and told us some of the really beautiful places to go. It was so much fun! Definitely wish we had paid for more than an hour but it was still a lot of fun. We can't wait to come back! read more

E Bikery's staff was great and friendly. I have an Aventon Pacer 500.2 that needed to be repaired. They did a great job in making the repairs and did it in one day. I would highly recommend them for any e-bike repairs. I'm very satisfied with their service and staff. read more

Such wonderful staff. Knowledgeable and supportive. Hoping to get a bike from E-Bikery soon. I have confidence in their ability for support and service now and after an e-bike purchase. read more

Very impressed with the service. Tom diagnosed the issues with my E Bike. It riders like new. Very fair pricing.

I love the bakery. I started using them before the pandemic and was scared they would close their doors due to lack of business. Boy was I wrong they are busier than ever. Still super nice people and they want service bikes they sell as well as other manufacturers. Many stores refuse to even service bikes they don't sell so this is refreshing. Fernando the owner is always easily approachable and answers all my questions. These are good people. read more

Great for sales but not so good when it comes to getting your bike serviced. Good luck getting an appointment. I like the Rook Surface 604 bikes bikes we bought but would not buy them again because it is such a hassle getting an appointment to service the vehicles. It would be better to buy a more recognized brand with lots of dealers available to provide service. read more

Great experience! Knowledgeable staff who did a great job of setting me and my girlfriend up with e bikes. Showed us where we could ride and were very helpful. read more

Don't have XL or S helmets. L was too small for me, even in the biggest adjustment. I have a 7 7/8 hat size. We waited almost an hour just to get service for our appointment because they were understaffed, and then had to cancel our reservation because they didn't have the right size helmets. Staff was completely unhelpful. read more

Super helpful staff, and gave us excellent instructions! Including a map and detailed directions to get to our destination. The bikes provided ease and comfort with the latest technology! A friendly vibe at the shop and all in all a five star experience! read more

E-Bikery - What a fantastic way to explore the coastline! - Bikes Near Me - Santa Barbara, California

Very fun! We also came back a few minutes late and they were so nice to us. Also gave a great tutorial for someone who hasn't used one before. read more