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    E & T Custom Rugs

    5.0 (1 review)
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    5 years ago

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    Big Bob's Flooring Outlet - Wood Flooring

    Big Bob's Flooring Outlet

    2.1(7 reviews)
    6.1 mi

    The carpet installer came out to fix my steps that were rolling and he did a wonderful job…read morerepairing them. He also looked at my other steps and noticed they were also doing it and repaired them also. I told him how much I appreciated the extra work he put in. I highly recommend this company. They are great!!!!

    I purchased flooring for an entire new build. I took in my exact blueprint, and Angela calculated…read morethe amount of flooring I needed. I trusted their expertise. Once we installed the flooring, I had 20 extra boxes! Yes, upon purchase, I was told there would be no returns, but how is that an acceptable amount of excess? When I agreed to the purchase, I felt like maybe 2 or 3 boxes but not 20 extra! Paul, the manager, agreed it was not an acceptable amount of overage but refused to do anything about it. I was not allowed to return any boxes despite their error. I regret trusting them in their field. I regret attempting to explain my dilemma to Paul who stated he understood my problem but still refused to help remediate the situation. Very poor professionalism and extremely disappointing business practices. Do not deal with these people at any point. The lack of regard for the customer far overrides the positive aspects of this business. ...Ha! Amazing how they responded. Upon posting this they then responded that "...the quote was adjusted to more materials based on your request." (Another example of this business pushing their problem off onto me, the customer.) I never questioned what was recommended to me beyond making certain I was getting a transition strip. Yes, the timeline was beyond a few months. But that does not negate the fact they grossly miscalculated and then ignored remediating the situation. I wrongly trusted their professionalism. Who's to keep them from tacking on 20 boxes or 30 or 40 onto your order? Should it really matter that the purchase was 8 months prior to? In my humble opinion, they should revisit their policy to exhibit a trust in their employees' ability to meet the customers' needs and to accurately calculate square footage.

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    Aladdin Oriental Rug Gallery - Cleaned rug

    Aladdin Oriental Rug Gallery

    3.0(2 reviews)
    20.0 miWestport

    Absolutely wonderful customer service. I went in to get a rug clean and also ordered a rug pad to…read morego underneath. Massoud was super friendly when dropping off the rug. He then called me to let me know when it was ready to be picked up. I arrived and his wife, Shahin, was there and very friendly. Had a great conversation while picking up my rug and very satisfied with their service! I would definitely recommend their service, and they also seem to have a ginormous rug collection as well!

    If there was a scale of 5 negative stars I would give them one…read more I come from Syrian background ,from Aleppo city, an ancient major silk road city , with all the wealth, art, and antiques that stratigic position can bring over thousands of years. Some of the city rugs dealers are mentioned, cited, and referenced in important Oriental rugs books such as Mr.Hampick (an Armenian Syrian rugs dealer runs a family business goes back to more than 200 years ago,his family traded between Syria and Armenia and upon the Armenian genocides they chose to settle in Aleppo and run the business from there). Mr.Hampick is cited in Sir William Eaglton ( who is an American dipolomat served in the near middle east region and one of the most knowledgealble western people on the topic of oriental rugs) the book citing and referencing Mr. Hampick is " An Introduction to Kurdish Rugs and Other Weavings" . Now; my family history roots in Aleppo goes to 700 years ago, they are rugs fanatics,owned and collected oriental and tribal rugs for hundered of years, at home I learnt so much abour rugs, types, standards used to evaluate them.. an so on. I walked the afternoon of Saturday 11/23 /2019 to this rugs Gallery ,with only two of our own collection ( which I know exactly the source, type, age, value of both of them) and I intended to test gentleman knowledge and level of expertise so I can feel comfortable to buy and spend money at his Gallery to expand our (my husband and I) own collection. I thought if gives me the correct information about my rugs,I will definelty start buying. The gentleman turned to be a horrible business man and a crook! He gave me the correct type of one of the rugs but not the other, total failure to estimate the age and value for both of the rugs ( he probably thought I am selling them), however when I corrected for him on the age, he got furious and obnoxious and realized I have fair knowledge and I am not a random customer.I offered to buy right away similar or alike rugs to mine with the prices he was giving, he brought a terrible rug with 3 times the number of stiches per cm2 and with literary holes and terrible shape,and I told him you can not claim its the same , starting by stiches number then rug shape,condition,and age -- he literary started yelling at me and picked up my rugs rudly and disrespectfully and throw them in my face asking me to get out!!! Pathetic business man, realized that he is challenged and his level of expertise is poor and he is DISHONEST so he acted histrionically. One tip reveals how fake this trader is that only real rugs lovers and experts know it: a rug dealer will NEVER EVER step with his shoes on your rug specially if it is a praying size rug not area rug (not mentioning you are already telling them it is put on the lid of the piano). The real rug trader will ask you first if it is okay to walk with shoes on ur rug or you prefer them to be shoeless. I am so sorry - but this Gallery is not an honest business by any means. The lady there was nice though and felt very embarrased by her husband/boss.

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    Carpet Boss - The finished look!!

    Carpet Boss

    5.0(3 reviews)
    14.3 mi

    I can't say enough good things about Carpet Boss--especially Taylor! We've had two other companies…read moretry (and fail) to remove pet stains and odors from our carpets, but Carpet Boss was the first to actually get everything out. One stain had been set for years, and we were told it was hopeless--Taylor proved them wrong and completely removed it. Taylor arrived right on time, was super personable, and worked hard from start to finish. The cleaning solution he used smells mild and pleasant--no harsh chemical odor lingering afterward--and now there is absolutely no trace of any urine smell. By the time he was done, our carpets looked brand new. I honestly wish we had found Carpet Boss years ago! Their prices are extremely reasonable as well. I'm really picky and don't give these types of reviews lightly, but this experience blew me away. From scheduling to completion, everything was seamless, and the results exceeded every expectation. If you're dealing with stubborn pet stains or just need a serious deep clean, look no further. I couldn't recommend Carpet Boss and Taylor more highly!

    I cannot say enough great things about the carpet boss!! Spencer takes great pride in his work, and…read moreit shows in the results!! He is incredibly professional!! Also, his pricing was the best in the area!! I highly recommend the carpet boss!!

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    E & T Custom Rugs - rugs - Updated May 2026

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