We contacted Preferred Restoration when we moved into our new house. The previous owners had dogs…read morethat apparently had urinated in the corners of the carpets and they also had a baby. Needless to say, the carpets were in desperate need of a professional clean. Preferred Restoration was able to get us booked quickly and they gave us a great rate to clean the carpets in our whole house. The cleaner was prompt and very professional. They did a great job of cleaning the carpets. Although there were still spots where the carpets smelled, it was worlds better than when he started. We'll definitely use Preferred Restoration again!

Preferred Restoration recently came out and cleaned/treated the carpet in our entire house…read more Needless to say, we are very happy with the result. The treatment rid us of the horrible pet odor and stains that have been a terrible eye sore. Although some of the stains could not be completely removed, we are still pleased since the carpet is very old and it is much better than before. We were quoted a very fair price and received incredibly fast, friendly, and effective service.

I highly recommended con carpet. We are a custom build & had the opportunity to shop around & I…read morechose con carpet d/t their quality products and kind staff. I had the pleasure of working with Jessica who gave great insight & was so kind and patient with me. She made the process effortless and had great communication. We will go there for any future house projects down the road. -Kirstie

Highly recommend. Jessica is the best. So helpful in finding carpet that looks great and in our…read morebudget.

A Steamatic team worked on our laundry cubby ductwork today, and cleaned the dryer as well (the…read moredryer had become unusable, just got hot but without it being able to vent clothes weren't getting dry). I clean the lint trap after every use but dust and pet hair still gets through it and builds up. They were courteous and professional, thorough, cleaned the space up afterward and reconnected everything and put it all back into place. The before and after photos were scary, the ductwork was completely occluded, it's clean and safe now and that's a relief. I recommend Steamatic wholeheartedly, they did the job for a good and fair price, no hidden costs, arrived when they said they'd be here, and did a fantastic job.

We noticed a significant amount of dust buildup around our vents, so we contacted Steamatic for a…read morefull cleaning. When I called, they quoted a price based on our home's square footage. Since that didn't feel precise, I asked for someone to come out and confirm the estimate. A staff member visited, counted all the vents and intakes, and explained that we had more vents than expected for a home our size, which increased the price. I appreciated the transparency there. Before scheduling, I asked how long the job would take. I was told two hours. The day of service was where the problems began. Two Steamatic employees arrived at 9 a.m. They explained they needed to set up a large vacuum system in the basement. Unfortunately, this equipment required more power than anticipated, and it took nearly two hours just to find an outlet configuration that would work. Once they began cleaning, the process took much longer than the original estimate - they finished at 4:30 p.m. That's a seven-and-a-half-hour job, not the two hours I had been told. I contacted Steamatic to express my frustration. To their credit, the company responded quickly: a supervisor came out several days later to inspect the work and found several issues, including dust on walls and ceilings, vents missing screws, and others not secured properly. Within a few hours, a second crew was sent to correct everything. Steamatic ultimately made things right. I received a revised invoice with a $177 discount, which I appreciated, and a VP called me personally to understand what happened. The supervisor also explained that the job should have been estimated at five hours - not two. One final note: no matter how careful the team is, vent cleaning does create some dust in the home. That's simply part of the process. Bottom line: Based solely on the service day experience, I would have rated this a 1. But because of how they handled the issues- prompt follow-up, corrections, and a fair discount - I'm giving them a 3 out of 5.

Neighbor referred them and nothing but good things they have…read morean eco no smell cleaner that we really like. they also do granite repair on our floor had them for 5 years and no problems one time had a small spill came over and cleaned it and said no charge. nope we gave him money that quality of work and customer service deserves rewarded good group of people and have a ton of knowledge on carpet and granite

Campbell's regrouted and calked our shower and cleaned two tile floors…read more The results could not hav been better, snf they were very pleasant to work with.

We have used Wilsons Floor Covering and recommended them more times than I can count. They are…read moreexcellent

We purchased carpet from a year and a half ago. The carpet ended up being defective no fault of…read moreWilson's flooring. The company fought nail with the manufacturer and long story short all of our carpet was completely replaced. No charge. Thank you for helping us out.

My family and I have used AFC for a variety of services including carpet cleaning, carpet…read moreinstallation, LVT installation, and emergency help when our washing machine leaked water all over the kitchen floors. AFC has exceptional, high quality services and customer support! They continue to be our go to for any flooring related service! We have also used a product of theirs for our floors at home called Bio-Nihilator. We have dogs and hardwood floors throughout the house and Bio-Nihilator gets our floors sparkly and clean! https://www.bionihilator.com/store

AFC Cleaning & Restoration 3131 Wheeling Avenue…read moreKansas City, MO (Their website says Edwardsville, but a card I was given by Joe says KCMO.) As soon as we had the furniture moved after the heavy rains of July 16-17 got into our basement, I called AFC Cleaning & Restoration (Thursday) and told them I needed to have the water removed from my carpet. They had good online reviews. Robert arrived at 6:00 PM and started talking about tearing out the walls and carpet. I told him I wanted to try to save the carpet, as it wasn't that old and that the water came in through the window, not the foundation. He agreed to do that and then brought in fans and a dehumidifier. "Aren't you going to remove the water?" I asked. He said he was just going to set up fans and would be back. He assured me that if there was air movement, no mold would grow for three days. I texted him on Friday at 1:37 asking when he was going to work in our basement. I did not hear back from him until 10:36 that night when he said he could arrive between 10:30 and 11:30 on Saturday morning, would I be available. I did not see the text until 9:30 the next morning. "Yes, please" was my answer. A young couple showed up in a rusty pickup truck and said they were here to take out the pad. They had nothing to extract the water. They turned the fans to the inside of the room rather than to the edge where the carpet was the wettest. I texted Robert at 11:48 and told him the pad was out, but they put the wet carpet up against the baseboards and it was beginning to smell. I didn't hear a thing from him that day. I set the edge of the carpet up on plastic bins to get it off the baseboards and help get more air to it. On Sunday at 3:00 PM he texted me and asked me if he could swing by and take readings. Not expecting to hear from him on Sunday, I didn't see the message until 5:00 and responded "readings of what"? His response at 6:48 was "It's okay. Are you available tomorrow?" My response was "Yes, I need a time, though. I need someone to clean and sanitize the carpet and get it dried. It now smells. Readings of what?" I could have told him it was still very wet. His response "I'm not done drying it yet. It will start to smell better as it dries. I will also spray an anti Microbial spray." "So, you are never planning to vacuum the water out of the carpet - the one thing I asked for on Thursday?" His response "It gets cleaned after it's dry and the pad is replaced." Robert came by on Monday, but the carpet was still wet. He returned on Tuesday. The carpet was dry, five full days after the flood, and he sprayed microbial spray. When he was done, I mentioned that it still smelled and that I was unhappy he never extracted the water. "Oh, now that I'm done, you complain" was his reply. I was explaining that I had asked for the water to be extracted on Thursday and continuously through the process, but he just talked louder over me when I spoke. I told him that if he knew he couldn't extract the water, he should have told me at the beginning. He said it would have taken his crew longer to extract the water than using fans (no doubt). I reiterated that if they didn't have the crew available, they should have advised me in the first instance. He was frustrating me, so I told him to leave. I called the office the next morning and without identifying myself asked what they would do if someone had water in their finished basement that came up around their shoes. She proudly stated that they would first extract the water from the carpet. I said "Good, and how do you do that?" She explained that they have big machines that extract the water and remove it. I told her my name and that they did not do that in my basement. She agreed to send the manager to determine if the work done at my house was representative of their work product. A nice enough man named Joe came by and told me he didn't smell anything but carpet glue that had been made wet by the flood. On all other matters he agreed with me, but had no authority to do anything about it. He said he'd have the owner come by. The owner showed up and said all he smelled was acetate from the carpet. It was clear that his goal was to blame me. He said they didn't follow IICRC standards, because I asked them to try to save the carpet. I said, "So, you didn't follow your own standards, but you blame me?". He said "Yes". Yet, he didn't do what I asked him to do. I told him the young couple put the very wet carpet up against the baseboards and he said that wouldn't matter. I told him I asked for the water to be extracted several times, and he told me that using the fans was extracting the water. I disagreed. Not a single google search defines extracting water as using fans. Fans are the next step after extracting the water. I told him if he couldn't extract the water, they should have told me from the beginning, so I could have called someone else. He got up and left. What do they want for fans? $3000.

Very professional job, very well done. I had some issues getting clearance from my condo board, but…read moreSpicer was very patient with me and when I go the green light they were able to schedule me right away. The carpet they installed looks fantastic, thanks to Steve for helping me pick it out, and is so soft and comfy on my bare feet. Good pricing too, great value. I totally recommend if you are looking to redo your floors!

We had a very small window to get new carpet in our new house before we moved in, and Spicer was up…read moreto the challenge! They even put an extra guy on the job to see that it was done in time. Wonderful service, and we love our new carpet!

We were very happy with Weber Carpet. Pat Bales, our representative, helped us pick out a carpet to…read moremeet our needs, kept us informed on the progress of our order, and followed up with us after the installation. The installation was done as well as I could have hoped and the installers were very efficient, courteous, and pleasant. We would highly recommend Weber Carpet.

Weber Carpet as part of Joe's Carpet on Prairie View Road do not stand behind the products they…read moreinstall. I had hardwood flooring put down that w/in 6 mths was delamenaiting, I filed a claim, and 7 mths later they denied the claim because the defects where not severe enough. Well, today I have gotten splinters, the boards curve up and have cracks and they will not do anything to resolve this issue. I urge you do not support Weber or Joe's carpet with your business. P. S. This is the first time I have ever wrote a review on a business good or bad, this is not normally my thing. Absolutely NO STARS Sincerely Yours, Eileen