Got a flat on US-23 heading out for weekend trip. Tuffy was open late on a Thursday and Andrew was…read moresuper helpful when he spoke with my wife. They had a new tire in our size that could have gone on the car but, once they diagnosed the problem within five minutes of our arrival, for a mere $30 they were able to patch our flat. Helpful, quick and friendly. Anyone in the area looking for tires should stop by Tuffy.

Jim took good care of me, had me and my family in and out quickly. Had a tire losing air, they…read morefixed the leak and got me on my way to enjoy the rest of the day in no time at all. Thank you!

Highly recommend Gunn'a Auto Service! My son's car broke down while in Ohio on road trip. We reside…read morein mid-Michigan. They were so helpful in relaying information & quick with repairs so we could get the vehicle picked up and back on the road fast. Friendly, honest & helpful!

Great Service ! I wrecked my GMC Yukon , they were there very quickly and showed true concern for…read moreme and my vehicle ! It was pulled out fast and the people at the shop couldn't have been nicer !

Had a great experience today at AAA on Sylvania. Ryan was very polite and helpful. Made me feel…read morewelcome while I waited on tires to be installed. Also witnessed him help other customers as well while I was waiting and he was just as helpful with them. Definitely recommend!

Fast and friendly service. Got me in and out in under an hour for an oil change. Competitively…read morepriced compared to others in the area for full synthetic.

All I can say is... Knapp must be hiring good people…read more Knowledge of Autos & Extended Warranties see Ryan O'Neil. He answered all my questions in a timely matter. He was also professional & courteous. Thank you for a pleasant experience. Sincerely Richard

Purchased an extended warranty from Knapp Chevy back in May. My local GMC dealer verified that the…read morewarranty is legit, and it's the same coverage that came with my original factory warranty. I was skeptical at first. Shopping at my local GMC dealers for an extended warranty is like swimming with sharks and a drop of blood in the water. Each dealer had a different program to sell me all for THOUSANDS of dollars less than what Knapp offers online. And, NONE of these other programs are actually through GM. Be careful of the slick talking finance manager. Because I was skeptical I had many questions, and the online rep and store manager answered all of my questions and addresses all of my concerns making me feel very comfortable with this purchase (Thank YOU, Chase). Amazing price and service! Don't go anywhere else for a GM extended warranty. Only way you can go wrong is if you don't get it.

UPDATE- the dealership finally considered the circumstances and became human and refunded my money…read moreMy sales person Jessica was the one that was Human. She was amazing. She was always amazing throughout all of this. She was the one that called me. She was the one that told them. I did the right thing and called them an hour and a half after I put the deposit down and that I did the right thing and I should get my money back. So kudos to Jessica. If you're gonna go to the dealership go to Jessica she's amazing. Do not use this dealership. After I put a $500 non- refundable down. 2 hours later I had a very unfortunate circumstance happen where I couldn't do it. I'm a single mom and I work three jobs. I called them less than two hours after I put the money down asking if I could get my money back. And it's Christmas time and I'm a cancer survivor. None of that mattered they just keep your money. They don't care if you don't buy a car from them even though I told them I couldn't afford a car from them because of the circumstances that changed all they cared about was their money. come to Columbus and buy from, Germain Lexus of Easton or Dublin. It's worth the drive. They have much better customer service. The guy at the Toledo Lexus dealership told me the car sat on their lot for 85 days before I came in, then had the audacity to try to convince me that because of the hour and a half that the car was held for me, that I killed a sale. Are you kidding me! You can't sell a car for 85 days and you try to blame me? They certainly weren't going to sell it in another hour and a half if they can't sell it after 85 days. The fact that they tried to blame that on me is unreal. the The fact that they can't have a little bit of human decency for a person an hour and a half later,after they putting a deposit down to provide it back. It's just unreal. You can go to Germain Lexus Of Dublin and they will hold a car with for you with no deposit down. You can go to Germain Lexus of Easton and put a deposit down on a car for $500 and if something changes they will refund your money back. Not this group! They don't care about you as a human being at all. Buyer beware read all of the negative reviews. Choose a different dealer.

Great customer service and an easy car buying experience. Everyone was helpful and professional…read more Would recommend this location!

Overall I believe this dealership was above average. I traveled from out of state, to pick up a…read moretruck here. The price for the truck was very reasonable. The paperwork etc. was quick and efficient. I was able to get in and out with about 90 minutes. The dealership seemed very clean, and the staff friendly. Cons: I asked the salesman if there were any cosmetic issues or larger issues BEFORE I traveled 3 states to pick up the truck. The salesman stated that there were not. When I arrived there I learned that there was a semi large dent on the tailgate. The dealership did credit me about $500. However, I would have paid $500 extra for perfection. The vehicle has lug nut locks, I never received a key for them. I did call the salesman and he said he would look into it. I still have yet to receive the key for the lug nut removal.

Pretty stingy place to look for a vehicle,…read more I inquired on carfax.com about a 2025 Jeep Gladiator Mojave, later that day I was called by unfortunately later to find out an absolutely awful salesman by the name of Steve Myers. (I feel awful for anyone who has to work with this egotistical sore loser) I asked over the phone if the vehicles price is negotiable and if I could toss in an offer, he stated how the dealership is a volume dealer and their prices are put "aggressively" which didn't ultimately answer the question but I didn't think much of it and tossed in an offer. Few hours later I was told that the vehicles price is firm, to which I responded by saying "Okay, let me know if anything changes", he tried to justify the price by sending me a data analysis report of similar spec to spec vehicles within a 300 mile radius of the dealership, his vehicle was ranked 3rd for best price in the market, I asked him "where's the location of the first two" to which he claims that locations are not given. After doing not even 10 minutes of digging, I found both. 2 days later, he messages me saying "I saw it." In my response to me seeing the vehicle he failed to provide me information on. Cool I guess? 4 days later, he sends me the listing again and he drops the vehicles price by about $200-300-ish. I told him to delete all my information as I'll be looking for other options in the market since I wasn't too fond of his tone from the start, he states my offer "was not exceptionally fair" to which I show him a better vehicle in the market with a lower price than his AND lower miles than his. His response? "Go buy it." What a ways to go for a salesman Anyways, spend your hard earned money elsewhere if you're looking for a vehicle, this place does NOT deserve your business.

I usually call the day of to get an oil change and rotation, and the service guys get me in…read more Something more complicated, I call ahead. Everyone is nice. I don't stay far so a mechanic or someone drives me back and forth. We have interesting conversations. There is a waiting room. You can walk downtown Napoleon, which I've done.

I couldn't be happier with my purchase. Aaron Thomas at Snyder in Napoleon, Ohio made it so easy…read more My experience was enjoyable and stress free. Aaron was very knowledgeable, polite and was not pushy at all. I highly recommend the team at Snyder and will be a return customer.

I have to say this business does what is needed in prompt time, very kind & polite. The day I went…read morethere I had tried several places but all were to busy to get me in. I called here and the gentleman said bring it in. He fixed it and I was on my way!!

Reasonable pricing,honest and informative.My family has been bringing our vehicles to them since…read more2017.