Great experience here - a simple storefront, a small queue of people. Brandon took my Airwrap less than 10 minutes after I arrived (no appt) and finished in less than 10 minutes. They don't make this long hair model anymore - I'm so happy to have it back! The store can be hard to spot (right there) as you turn into that parking lot. They are next to Enterprise, which is easier to see. read more

Wow... Excellent service! My daughter's Nural stopped working, so I brought it in for repair. I've never had issues with a Dyson product, so I came in not knowing what to expect. But man... These guys are FAST and super polite. I especially appreciated how they send staff out to the waiting area to see who has not been helped. Even though there were several people ahead of me in line, it moves quick. If problems arise again, I'll head straight there with no hesitation. Great experience read more

Dyson Service Center - Waiting area - Appliances & Repair Near Me - Schaumburg, Illinois

My Dyson Cordless vacuum recently stopped working. It was easy to trouble shoot that the battery had failed based on the color and number of flashing lights the vacuum displayed. I was happy to find out Schaumburg had one of the few Service Centers in the Chicagoland area. I walked in with equipment in hand, was helped by one of their staff members, and opened a service ticket. Brandon was extremely knowledgeable and made the process very easy. He confirmed the battery was the issue and what my options were to repair (price and warranty). I chose to simply replace the battery which they handled in about 10 minutes. I was so happy that I left with a fully fixed vacuum in a minimal amount of time! Highly recommend utilizing their services for any Dyson product you have troubles with! Note: They service all types of Dyson products: hair styling, vacuum, fans, etc. Tip: All service is day of only. One cannot leave their equipment behind for later pick up. Definitely visit when you have a good amount of time to wait incase there is a long line. read more

These people know what they're doing when it comes to repairs for Dyson vacuums. I have a v12 and it works great but is somewhat fragile, so I've had it in twice for repair. The technicians diagnose the issue quickly and a repair is made on the spot and quick. I recommend this place for vacuum repairs. read more

After being beyond frustrated with Dyson customer service, I reached out to the Schaumburg service center today. WOW - I cannot list all of the POSITIVE and absolutely FANTASTIC things. Spoke with Marco and explained my situation. He was knowledgeable, pleasant and AMAZING to work with. I will not have to throw a $$$$$ vacuum in the trash because he came to the rescue. I should have reached out to them in the first place and saved myself the hours and hours of aggravation on the phone with customer service. If you have a Dyson and need service - This is the team you want to deal with!!! read more

Friendliest and professionalism hardly goes together Here they are best. And Mr.Marco ( jokingly we can remember him as Marco Polo) Is the the shining star of the company And he is best of the best read more

I came here several months ago to get my defective hair dryer fixed/replaced and I still remember how great my experience here was. My hair dryer was replaced after a quick diagnosis by a friendly and professional associate - I wish I remembered his name. I wish that there were more businesses that were as consumer-centric as this one is. read more

amazing customer service. I was pleasantly surprised how fast I was helped. Jacque was our service representative and a pleasure to work with. I highly recommend buying a Dyson. It is it an amazing product and the company stands behind what they sell. read more

Economical and quick fix. There was a little bit of wait time involved but the actual repair was fast

I had a fantastic experience at the Dyson Service Center in Schaumburg today! I brought in my vacuum for repair and was truly impressed by the exceptional level of service. Marco was incredible! I highly recommend for anyone needing Dyson repairs or purchases to visit The Dyson Service Center in Schaumburg especially if Marco is there to help you. Thank you Marco! read more

Excellent service. My Dyson looked new and worked like new after they cleaned I inspected my sweeper. Very pleased with the service at this location. read more

Thanks, it's my best experience ever! The staff was super friendly and professional. They replaced my Dyson with a brand new one without any hassle. Excellent customer service, fast process, and great value. Highly recommend this service center! read more

I cannot say enough good things about this place. We are so lucky to have it as many cities do not have a specified Dyson service center. They are fast, efficient, knowledgeable, fix your machine on the spot and answer any questions you have about it. There are numerous people working so wait time is never more than 10-20 min depending on how many people are ahead of you. Highly recommend going here. read more

Amazing service for my cordless vacuum! I was helped right away, diagnostics took about 5 min and apparently it needed a new processor. I was in and out in 25 min! And for only $105! Shocked! Best service, seriously. read more

Marco provided quick and an awesome experience! I walked in and was greeted promptly and was assisted with finding my serial number.k read more

Took my Dyson Airwrap in here to get serviced. After waiting about 10 minutes I was told my machine's part needed to be replaced and since it's outside of the 2 year warranty, I would need to pay $399 to replace it. What is the point of a $600 hair device if the machine doesn't last more than 3.5 years? I'm pretty disappointed that's all they could for me and the solution is the pay $400 more dollars to fix a device that was manufactured so poorly. read more

Quite honestly very very disappointed with my most recent experience. I purchased an air wrap Dyson for my sister's birthday as a surprise unfortunately she did not like the color so I had to return it (it's unopened) I returned it within a week or less of receiving the item, I even called to make sure I was in time frame and I was reassured I was. I tried to make the return online but the website could not generate a label for me to ship. Therefore I had to call customer service, they took over an hour to assist me with my return. To me that's a lot of time to return 1 unused item within the correct time frame. So, I mail out the air wrap the next day to ensure it's received in a timely matter. Mind you this was December 28th 2023. It is May 3rd and Dyson has YET to reimburse me. I have called Dyson 3 times and each time it's an hour long phone call ensuring me my reimbursement is on its way. I've remained calm and patient with them on the phone but seriously enough is enough. Every time someone says they're going to purchase something Dyson I tell them ALWAYS third party. I have several Dyson products but I had never purchased directly from them. Ironically I did it this time for the gift to ensure it could get returned and there would be no accidents or whatever BOY WAS I WRONG. I also called this retail store and told me they couldn't help me because they're not associated with Dyson online, so I couldn't make the return there since it was an online purchase. I don't understand why Dyson doesn't value their customers, their items are madly expensive and yet they can't process 1 return over my several purchases? Im just highly disappointed. Didn't expect this from an upscale company like Dyson. read more

My cordless Dyson (2017) wasn't running for the full 30 minutes, as it usually does. It needed a new battery which was $105 and it was fixed, good as new. Marco was assisting me and was very informative throughout the whole process. Will definitely be coming back! I love Dyson! read more

Dyson Service Center - Inside of the store - Appliances & Repair Near Me - Schaumburg, Illinois

Great service. Did not change me for cleaning out the filter and explained how to clean it next time

They are running this business like a well oiled machine! I brought my 10-year-old vaccum in there. It had holes in the tubing and filters have never been cleaned. The service was SO FAST AND FRIENDLY! He replaced my tubing and cleaned my filters. It was under $10. I realize you pay quite a bit for these machines, but so worth it with such great customer service! read more

Excellent customer service at this location. Organized, fast, and the tech couldn't have been nicer. Told me what he thought the problem might be & what to expect. 10 minutes later I had my dryer back and working, no cost, with a promise that if it stopped working again when I got home, to bring it back and they would take the next steps needed. (at which point I would then expect a charge.) read more

Wonderful customer service is provided at the Schaumburg Dyson service center! Marco was amazing. He quickly determined what needed to be repaired and then checked with me to learn if I was under any time constraints as the repair would take him approximately 10-15 minutes. I was delighted and thankful for his gracious concern regarding my schedule, and to learn the device could be repaired and in such a very short amount of time. During my wait other team members checked with me to be sure I had checked in and my need was being addressed. This Dyson team is a shining example of what it means to provide true "customer service"! read more

My 8 year old Dyson had a frayed electrical chord and the hose needed to be replaced because it had a hole in it. they are more interested in selling you a new Dyson, than fixing the one you have that works great, except it needs some lipstick. I read a review like this, but discarded it because the yelp reviews were mostly positive. So i went. What a waste of my time. An hour down towards the Chicago airport and an hour home north towards the Wisconsin line. Don't go here, unless you want a NEW machine read more

Quick and easy repair! It was about 1/3 the cost of a new vacuum and it works perfectly now.

Wish I could give 10 STARS!! GREATEST SERVICE EVER. Mike was so attentive...actually as I waited and listened, they all very attentive. so nice to walk in and get such fabulous service now a days. so rare lately....but not at this location. thank you Mike for your help!!! support this business....you won't regret it!!! read more

I was in the market for a stick vacuum and knew that I wanted a Dyson. I already own the stand up vacuum Animal Ball 3. I decided to visit the Schaumburg Dyson store rather than buy online. Jeff assisted me and he was fantastic.. Jeff went through our options and explained, in detail, the differences between the various stick vacuums. The process was smooth and painless. I never felt like I was being upsold. I decided to buy the V15 Detect Absolute stick vacuum and am extremely satisfied. The vacuum has all the benefits of a stand up vacuum without all the weight of using a standard stand up vacuum. Nevertheless, I'll keep the Animal Ball 3 so that I have the best of both worlds. It's nice to have options. I own 6 cats and these vacuums are amazing at pulling up the cat hair that embeds in carpets. Excellent service by Jeff and great product by Dyson. Recommend with 100% confidence. read more

If ever you have any questions or needs for the service of your Dyson, this is THE service center to go to. Ask for Mike, he is honest, kind and will do what it takes to get the job done. No sales pitch or excuses to replace a product. He does everything to service your machine to his best possible ability. In addition, Marco will be able to assist you when checking in . He too is incredibly friendly and knowledgeable. Keep in my in mind there are deals to be had in store even if you are not looking. Walked out with 2 more products not intendeding to purchase but was thrilled with the Black Friday price!!! read more

Took my Dyson to the Golf road store today for some minor problems . Jackie the agent repaired the vacuum in a few minutes and sent me on my way . She told me the price of a new one but was never pushy . Been there a few times and always left happy I would highly recommend this store read more

Walked in and was helped immediately with QR code check in. Took the machine back to evaluate problem. The trigger was not working and the roller section was cracked. Marco came back in 5 minutes with a new roller section and replaced trigger. I wish all service places were like this!!!! YOU NEED A SERVICE CENTER IN CHICAGO!!! read more

Customer service usually pretty good. Would like tracking info or something to track order for parts ordered because when calling store can never get the phone answered to try to get update. Part ordered was never sent and had to jump through hoops to get information and finally found order was never processed at warehouse. Customer service through Dyson online via app chat was non existent but phone call did result in help and getting part sent out finally. It's nice to have a Dyson service location somewhat close but some clerical tweaks could help the overall experience for customer. read more

VERY helpful on the phone. I will be taking my vacuum there for service within the week and will post another review once it is fixed!

I have two Dyson vacuum cleaners that weren't working properly. I came into the store, shared the problems with the tech. He took them back and fixed them, got out the jams, and returned them both to me in about 10 minutes, free of charge. Great service, glad I made the 30 min drive to come here. read more

Service quality is exceptional. Marco gave me superb service.He demonstrated for me, how to clean my filters properly . Thank you Marco Five stars!! read more

Customer service was great and fast! They fixed our issue and our rep even provided us tips on how to prolong battery life and prevent clogs. Very friendly too. read more

Absolutely The Worse Customer Service Experience My Boyfriend and I received, we went in because our Dyson housing cracked from just dropping it on the floor, so we wanted to know if we can get it fixed, when we walked in this employee came up to us and asked us how he can help us. We let him know our housing broke and we wanted to get it fixed and how we would go about it. He told us he would take the Dyson take a look at it as he was walking away. We were asking him if it's a common break and he said no we explained to him how it just fell while we put it against the wall and then the next thing its cracked by the housing he was like yeah when things fall they crack!!! which we thought iwas extremely rude. We know things crack all the time, but this is legit an $800 vacuum. I don't think just by sliding off the wall to the floor the housing should crack. We explain to him how we thought this shouldn't be breaking this easy and we were just trying to see if it's worth it to fix it or not because what if it falls again and it cracks again. His responses where just so ignorant to any question's we asked or expressed our concern for and he just started to make us feel real uncomfortable, we asked him if perhaps their was anything Dyson could do if we contacted customer service he said No! So again he had This really bad attitude and basically said you can pay this $130 or I can go back there get all your pieces and give you the Dyson back. So my boyfriend asked me what we should do. He said he would pay the 130 if I really wanted it so I told him yes let's just pay for it and get it fixed as he was paying he asked the guy what his name was and the guy said why?? my boyfriend told him because I am going to contact customer service and let them know how my service was here. So then he kinda smirks and tells my boyfriend to continue with his payment, my boyfriend had to tell him if he could get some privacy as he was paying because he was standing right over his shoulder looking at him put his credit card pin In. He also made my boyfriend understand that his info would be on our receipt from the credit card machine so as he was done paying the guy ripped the receipt handed it to my boyfriend and walked away as you can see in the video, not even saying have a nice day or anything like completely rude!!! my boyfriend as you can see was looking at the receipt to see if his info was on there so we would be able to contact customer service with his info and realized there's no information at all on who was helping us or anything so he let him know that his info is not on our receipt, so once again asked him again if he can give us his name and the guy replied with a No!!! From the back end of the store. Dyson This Was The Worse Experience Someone Could Get From Your Employee!!!! Their is way more to this story like us asking him how we could get the parts cleaned and just freshened up and what we would use to clean it and he was just so ignorant with all his answers we were just so shocked. Never again I'm buying a Dyson product after this experience and you guys lost big time because my boyfriend purchases Dyson products all the time. Video is to show how ignorant this man is I would never go to this store ever in my life and I don't think anyone should either. read more

I went to the Dyson store in Schaumburg today to get my vacuum fixed and had the nicest young man help me. His name was Mike and when customer service is not what it used to be , Mike is all about customer service. He explained what was wrong and how much it would be to fix it and in 15 minutes I was on my way. Thank you so much Mike!! Great job!!! read more

The pricing was not posted and unclear in the showroom contributing to a sense of price uncertainty. Not all core products were in stock.Service team could use some customer service training. read more

It's a pretty small service center but big on the customer service and friendly staff. We just came here for a hose replacement. We hadn't registered the vacuum and when we showed the associate the serial number he could tell it was an old model and most likely out of warranty. They seem pretty flexible because even if it was close to the warranty's expiration date, he was willing to work with us. He took our hose to the back to get a new one and had us fill in a card with our info anyway. When he came back out with a new one he just handed it to use and said it was on them this time. Really cool of them. Dysons are pretty expensive so service like this helps make it worth it. read more

Absolutely thrilled with the service here! Walked in with an older model i had found resale. Took a change that it worked. Brought in for a minor issue and it tuned out to be clogged!! Thank you! Three other customers waiting and all seemed very happy as well! read more

Took my old vacuum there for repair and it was super fast and got me back to vacuuming almost right away!