NOT ER. This is a medical appointment with Dr Choi So far,…read moreso good. Arrival experience: Valet parking was smooth with friendly valet. Walked directly in to the lobby reception and was greeted by two friendly desk associates. The check in required photo identification for both of us. Clear instructions to the Dr Office on the first floor. DR CHOI's office: Checked in by Kelly~ friendly and efficient. Nearly immediately checked with procedures and sent us to X~ray registration on level one lobby. ( this seemed like the only redundant process) there was no line, so we were able to check in quickly with the friendly desk representative who knew we were on our way- Good communication between Kelly at Dr Choi's office and Radiology reception. Within minutes we were on the way to 2nd floor radiology. RADIOLOGY: smooth arrival experience ( I recommend that you snap a photo of your script for your records before handing it over. They were accommodating for this when we asked, this may save time from having to ask for records later. WAITING: one other patient was in the waiting room when we arrived. The waiting room is organized, well lit, and clean. There is a TV The wait was reasonable and brief about 7 minutes. Erica and student Tammy greeted us and requested the script ~ we directed them to the desk agent. Within a minute, they left for X-ray. More pleasant staff. All is going smoothly for Radiology. I will review Dr Choi separately.

The hospital is the worst around - they sent a patient home in an unsafe environment- I've been…read morecalling all weekend for his pain meds- all weekend someone will call me back. Today a dr says "impersonally made this mistake - I'll fix it" WHERE IS HE?? You're better off dying in the woods - No ONE WANTS TO HELP YOU -- NO ONE -- I'd give zero stars if I could -- I called every single place that says they help elderly in POUGHKEEPSIE NY -- IM SORRY -- since FRIDAY - NO PAIN MEDS -- PAPERWORK FOR HOME CARE IS INSUFFICIENT- ThEY CALLED US to tell us that and a patient is home with cancer and 5 other issues and no pain meds. I've been in the phone since 832am -- still no pain meds -- no call back from dr as he promised

Supposed to have 2 nd infusion Thursday. Again, they cant get an order for the required blood test…read morefaxed. They just dont bother to send the required orders to the labs doing the work. Their administration is the most useless bunch of paper handling, money seeking leeches i have ever encountered. And when they really mess up, they will not talk to you while repeating over and over how much they care about MY health. If you value your life, I suggest you run from them to any other facility. Edit. To be clear, the person to person staff was very caring. I dont have any issues from the actual care i received from the nursing staff. They have no more control over the system than I do. My issue is TOTALLY WITH ADMINISTRATION. THE PROBLEMS ARRISE BECAUSE THEY RREFUSE TO HIRE ENOUGH PEOPLE TO DO THE WORK, apparently relying on the new magic internet and paiient portals to save them.

Everyone is very professional and cordial at the Dyson Cancer Center…read more You expect that from the Doctors. This is helpful for the patient and family. I like to mention the rest of the staff: From the free car valet service, to the front desk staff, John and Nicole in scheduling who make future appointments a breeze; I have no complaints. You're not on a Disney world vacation; this is reassuring and a source of comfort. In what can be a scary situation. Housekeeping keeps the buildings and grounds spotless.

This review is strictly for the administrative and scheduling staff at the practice. Sharon was…read moreprofessional, pleasant, friendly, and very efficient in scheduling a multitude of appointments. Follow ups to this review will be posted later.

This practice had to do just one thing -- send a prescription for heart medication to my pharmacy…read more-- and it couldn't manage to get it done. At least five people there checked my pharmacy information, yet the prescription never arrived. Hudson Valley medical practices are negligent and irresponsible and for the most part staffed by incompetents. The doctor on call whom I finally got on the phone and who refused to give me his name said it's "inappropriate" for me to complain to a doctor about prescription issues. Well, I think it's inappropriate for a medical practice to play Russian roulette with a patient's health by not sending critical prescriptions. And the name of the doctor I spoke to is Sankar Varanasi. Ain't no hiding in the digital age!

I went for my Bone Density Test and I had a EXCELLENT…read moreexperienced Staff Member with my testing Great Quality Care !

REVIEW IS FOR THE LABORATORY TIP: Caremount is now OPTUM…read moreHealth. The sign outside will still show Caremount. Look for the Blue glass structure in the same plaza as FIVE GUYS which is where I headed after my lab fast. Staff is very courteous and professional. My phlebotomist, ( Elizabeth?) was great as was the receptionist. TIP #2: Make sure that your prescription has been called in and approved. If so, I was able to be a " walk-in.

I made an appointment for a Tuesday at 1PM. I was asked to fill out one small piece of paper upon…read moremy arrival but then 30 minutes later a longer set of papers to update all of my information. Okay fine. However it was 2:10 when they finally called my name for my scheduled appointment at 1PM and I had to leave for work at 2:30. Anyways, when I spoke to the woman at the front desk I was told someone would be with me when they were ready but that an hour was a normal wait time. LOL. Why? The excuse was that they were double booked and only had four rooms available. However people who were present after me were called in before me. If they know they have two providers in and are double booking appointments they are setting themselves, and patients, up for failure. Book only for appointments you can accommodate. I don't know why that's rocket science. Not pleased. However my provider was much better. She was friendly and professional.

WARNING do not go here for checkups! They do not care about women as they claim. The offices are…read moredirty; I was here in December and there was dirty tissue all over the floor. The doctor was in a rush when she saw me and didn't really explain what I was signing up for with nexplanon. When I changed my mind I was assured I would be put back on my old birth control. Guess who got lied to! I'm a Sunday start and they can't see me till THURSDAY. Even worse? They won't refill my birth control until I see them. 4 days late. They have fucked with my hormones so much. So many empty promises. I'm literally in tears writing this. I'm engaged and I've had to have an abortion before. With an ex. I can't afford a baby right now this is so irresponsible! They told me to "use condoms" I was using condoms when I got pregnant. Not refilling someone's BC so they can keep a regular period/hormone balance is so insane I'm in shock. I can't believe I ever donated or supported these CROOKS! Save yourself the emotional trauma and find a real doctor. I wish I could give this place 0 stars. Also yeah the appointment times are bullshit.

I am absolutely blown away by the care my 84 year old mother received here. We were visiting from…read moreout of state when my mother came down with some ailments. The doctors here were not only kind and patient, but very thorough and knowledgeable. I can not recommend this place enough!

Not so urgent if you're on Medicaid. Felt slightly dizzy for a while and came in for a check up,…read morethinking it would avoid the long wait to schedule an appointment with my GP. I live locally. First Care would did not care to help me. I was handed a sheet of paper with other medical facilities on it, mostly located in Poughkeepsie, or other places out of the area. I was not in shape to drive that far. I was shocked that they would turn away a patient in need. It's the healthcare BUSINESS.

The staff were wonderful to my husband and made an extremely stressful experience feel easier. I…read morewas not worried when I had to leave for the night because I felt like he was in great hands. They were welcoming at each step and gave us the time to explain the next steps. They were personable and professional.

I left a review and deleted it as I feel it is awful to make reviews out of anger. Now that things…read morehave settled a bit, I am leaving a true review. It is not much better. This hospital is SEVERELY understaffed!!!! There is no doubt that nurses are running around trying and doing their best and working their tails off (for the most part.). I am aware that this is a level one trauma center. I thought bringing my mother there, she would be in good hands. Not the case. She was left in I. ER for over 36 hours in the hallway. I get it, they were super busy and didn't have a bed. She had to go to the bathroom, we flagged someone down, I heard her say, "she will have to wait". Get that too. They were over stressed. (She is a 78 year old woman with an impaction and a fractured spinal injury). She is out of her mind from all the oxy and muscle relaxers they prescribed her. It was ridiculous! They wheeled her in a wheel chair to the bathroom, left her there and told her to hit the button when she was done. As her daughter, I waited outside after she was wheeled away. I used the same toilet shortly after, there were SEVERAL dried blood streaks streaming down the bowl! I was HORRIFIED!!! Clearly they had been there for a while, I hovered over the toilet, my mom clearly sat on it! I can't even get into the ridiculous details about her nurse, whom told her I was being mean to him as I tried to find out information about her admission, high on over prescribed drugs, she told him not to give me any info about her. I am her healthcare proxy and power of attorney. That is the short version. In her discharge appears, they referred her to a pediatric orthopedic surgeon!!!! She is 79 years old, not a child and needs a neurosurgeon!!! Thank god, she has a good GP that referred her to a good neuro and changed her meds that they prescribed her that had her back in the RR impacted and out of her mind!!!!! She is much better now. I am traumatized by this experience at this hospital and pray to god I NEVER EVER have to visit for ANYONE ever again!