I have been a customer of Dy's for well over 15 years, I purchased service and parts from this store, wanting to support a local business instead of the big box stores. You would think they would want to keep local customers happy?
I called and left a message for service. They never called back after almost a whole week. So I called them and she said "we are too busy that's why" I said you can't even make a quick phone call that takes seconds to let the customer know!
Now the good one, I went down to buy a fill valve for the toilet and I made 3 trips back to this business as the valve leaked ($18 valve) she said since the customer installed it we don't take it back, store policy, I said I am not paying a plumber at over $100 to install a very simple part which I have done hundreds of times and I buy all items here she said too bad and went into the back office. She said you don't know how to install it! I said "This is is no good to me so I left it on the counter and I said "this is crazy and I said you just lost a long time customer! As I was saying this all she was saying from the back office is good bye, good bye, good bye! She is the wife of the owner.
She was rude, and ignorant and I would advice anyone to avoid this business at all costs.
I purchased the identical item from Home Hardware and installed it with no issues and Home Depot, Rona and others would have taken this $18 item back in a heart beat ! The owner did call and say to come to get my money I say too little too late! read more