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A1 Air Conditioning & Heating

3.4 (5 reviews)
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AtlasCare

AtlasCare

(19 reviews)

I dropped my 22 year membership with them due to lack of urgency to fix my furnace in…read moreMid-winter.They keep getting resold.New Owners don't staff properly or keep Inventory of parts.2-5 week reorders. Shame that their business has taken such a dive !!!!

I'm extremely disappointed with the customer service I experienced while trying to resolve a simple…read morewarranty issue. I first contacted customer service on Februray 26th, and after explaining the issue, I was told that my request would be reviewed and that I would receive a callback within a few days. That callback never came. I followed up again on March 16th, went through the entire explanation process a second time, and was once again assured that someone would get back to me shortly. The only follow-up was a system generated email that gave me a quote on replacing my item with a far inferior model that was not a part-for-part warranty replacement. I made a third call on March 18th, and at that point expressed my frustration about the lack of communication. I was reassured yet again that my case would be escalated and that I would definitely hear back. Unfortunately, that promise was also not kept. The fourth call was made on March 20th with the same outcome as above. It has now been 4 weeks since the initial service follow up, and I have still not received any response regarding a straightforward warranty replacement. The most frustrating part of this experience is not just the delay, but the complete lack of follow-through and accountability. Being told multiple times that someone will call back--and then being ignored each time--is unacceptable. At this point, I have very little confidence in the company's customer service or its commitment to standing behind its warranty.

A1 Air Conditioning & Heating - hvac - Updated May 2026

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