If I could rate this any lower I most certainly would. In the world of healthcare professionals, I understand that there are empathetic, kind lab technicians and then there are individuals who do not even deserve the privilege of working as a healthcare professional. The lab technician who's race is black (she wouldn't provide me her name to make a complaint) is the one and only disgusting encounter I have had to experienced at Dynalife on 51ave. She has no understanding of the English language, is rude to seniors and disabled persons, and has no concept of empathy or emotional intelligence and thinks that racism only applies to people of her colour. She also has no understanding of what the rights of patients are in Alberta, specific to the HIA and the terms guardianship, authorization, power of attorney, substitute decision maker, trustee. She also does not understand the difference in pulling up a electronic requisition versus actually giving out private patient information. It is a shame that she is hired in such a role with absolutely no understanding of the English language. I witnessed her behaviour towards others and how she talked to others versus myself and I felt true disgust that hypocrisy runs in her attitude and actions despite her knowing what it means to be discriminated against. She literally threw a requisition at my senior mother without even reading that the physician wrote no fasting and then argued that my mother needed to fast. I will be making a formal complaint, but I think it is necessary for other Albertans to know that if you want good service avoid any interaction with her. This is not someone I would like vet hire or want as my employee. If she is tired and frustrated, don't take it out on patients who need critical blood work done.
There was also an Asian woman with bronze red dyed hair that interfered in this conflict without any prior knowledge of what happened before she came in. People like her disrespect the privilege our country gives them to live on this land. Lady, seriously mind your own business especially if you don't have the full information of what happened 20 minutes before you walked into the lab. Yesh! They interfere in our government and they think they own this country when they are just plain rude, ignorant, and devilish people. I sincerely hope you get what you truly deserve.
And to the blue haired lab technician, don't become like them. You are better than this and should know what it means to be bullied.
O/5 service and cleanliness and competency. read more