The front desk needs to pick up phone and they are the worst in customer service. They put you on…read morehold and never answer the phone. You end up calling again. The nurse is good and the doctor's are great. They need to change those people in the front desk. They are rude and inefficient.

The service was fast, I was there for maybe 20 min tops to see a doctor as walk in. However, the…read morefront medical office staff was extremely unprofessional. They were talking bad about about the patients and making fun of them. Yes ... everyone in the waiting room can hear what a medical office receptionist is saying. They were so loud and thought they were in some high school class. It wasn't a good first impression at all. Learn how to be professional and I must say that's the only thing wrecking this place.

I cannot say enough good about Dr Tariq Abulbida and his staff…read more Most importantly he cares very deeply about his patients. I always arrive about 10 minutes early and usually get admitted to a treatment room either before or very close to my scheduled time. Dr. T is very thorough and takes whatever time is necessary for your care. I know some people may have doubts about the clinic location. It is not the best area in town, in fact I walked the beat as a cop there many years ago and have many fond memories of the neighborhood and the people there. Realizing that the family doctor I had for 35 years, was nearing retirement, I began the search for a new doctor. I honestly feel like finding Dr. T was like winning the lottery. I wish I had found someone like Dr. T many years ago.

There was a lady her name is HELEN she's medical officer assistant , she explained everything in…read morethe phone so freindly and greeted us with positive attitude unlike other assi theses days GOD BLESS YOU HELEN

The doctors here are awesome! Very professional, but still with a good sense of humour about…read morethings. I absolutely love doctor El-Fakharany! For all you vagina possessing folk, she is an awesome gynaecologist. Paps are very quick and painless. She handles them in a way that doesn't make you feel awkward or uncomfortable. Highly recommend. The only downside to this Medicentre is the staff. They aren't very good at communicating and come off as very rude. It's worth it though for the doctor's.

Quite honestly I've made the trip all the way across the city to visit this clinic twice now and…read morehave yet to see the specialist doctor with which I've an appointment here. I really really hope that I get to see an actual doctor here when I visit next as this is rather frustrating me greatly. This location is at least transit accessible and has ample parking.

The two ladies in the reception not doing great, they keep talking and laughing each other, the…read moreother lady sounds china girl maybe new because frist time to see them there. They are not communicating properly and need to be trained when it comes to customer service and please improve your communication skills ladies, the doctor is good so be kind to his client.

Both doctors at this clinic are so wonderful and caring. Been coming here quite a while to see dr…read more Abdoulatif but one of the reasons i had stopped coming was due to the extremely unpleasant and rude receptionist. Rude while booking appointments as well as mentioned in the previous reviews.

Love Dr. Abdellatif. She is amazing. Always takes the time to listen to the patient…read more My husband sees Dr Guitaneau and he loves him too. The only downfall is they don't open weekends but hopefully that will change in time. When they open on weekends, then they will get 5 stars

I have been to this clinic several times over the years and I have been impressed every time by the…read morecare I have received. The staff are friendly and efficient and the doctors are knowledgeable and caring. I've found that appointments can run behind schedule at times and I have had to wait even when I had booked an appointment in advance. On my first visit I was told that they can run late because the doctors prefer to give their patients the time they need rather than stay on a strict schedule. I have found this to be true when I have required more time to discuss my health needs with the doctor. Overall excellent clinic I would highly recommend it to anyone.

I only went for a job interview, they had a great welcome and approach. I didn't get the job, but…read morethey left a very good impression on me.

Went there over a week and a half ago for a meet and greet…read more The doctor said she would get back to us within a few days to let us know if she accepted us to be our family doctor.. still waiting for the phone call so I called the clinic. Apparently he still has not reviewed our files which is very unprofessional and wasting my time so I suggested other people to go elsewhere for a family doctor. Nothing professional about this place at all front desk. people are very rude as well.

Dr. Al-Izzi is an amazing doctor! He is very attentive, kind, and truly cares about his patients'…read morewell-being. I've had Dr. Al-Izzi for over a decade now and I must say that the wait time is terrible but so worth it as the doctor is not in a hurry to get out. He takes his time to listen and understand your problem and work with you to treat it. Makes time to follow-up on your lab work etc. Amazing doctor. I'm not a fan of the nurses as my experience with them is that they find it hard to book you in to see a doctor. Especially the pediatrician for my kids. They always said his Calander was full. So, I decided to show up in person to book the appointment for my kids, and I happen to see the pediatrician himself at the front desk and told him we have not been able to book the kids in to see him because his calendar is full months on end and he turned around and asked the nurses "what calendar?" and they all sat there speechless. We've had a few successes with our bookings since then, but it just makes you think what is going on at this facility?

I live very near this clinic, and when I found myself experiencing pain in my shoulder and some odd…read moretingling in my lower jaw, I called, made an appointment, and walked up. I arrived early for my appointment, and even at 10 a.m., there were four or five people in the seats already, so I'm sure I wouldn't even have gotten in near my appointment time. That didn't matter in the end, however, as I soon found myself experiencing some shortness of breath, headache, and pain in my chest and left arm. I didn't realize when I called that the symptoms I was experiencing were the beginnings of a cardiac incident. I told the woman at the desk what was going on, and she just nodded and told me the doctor would be with me soon. I was beginning to feel very scared, however, so I walked outside and called 9-1-1. An ambulance was soon on its way, and the dispatcher asked me if I had any baby aspirin I could take. I didn't, so I went back into this clinic and asked the woman at the desk if they had any. She told me that the doctor was very busy, and I couldn't have anything until I saw him. I told her an ambulance was on its way as I was now in need of urgent care, and she stared at me like I had grown a second head and eventually said, "Well, if you want to cancel your appointment, that's your choice." The ambulance arrived very soon after and I was given baby aspirin, nitroglycerin spray, and hooked up to an IV, ECG, and blood pressure cuff before they took me to the Royal Alexandra ER. The cardiac event wasn't a full-blown heart attack, just a horribly scary incident caused by a combination of stress in my life and a previously unnoticed arrhythmia. I can't actually review the doctor since I never got to see him, and I never will, now, since I'm so put-off by the clinic staff's absolute lack of response in a moment where I was absolutely terrified and in need of help. The receptionist, however, was definitely not my favourite person on that day.

When I cut my right index finger badly at work, my boss directed me here to get it stitched up…read morebecause it was right around the corner. I didn't know it was called "Medicineland Clinic" at the time--I probably would have refused to go if I did. The name reminds me too much of Candyland, that terrible children's game where, according to Wikipedia, no decisions are required and the player need only shuffle along according to the instructions. Skill and intelligence are irrelevant and your success or failure is determined by the shuffle of the cards. I was in no mood to play games for healthcare, but since I was already there by the time my confidence in the place was destroyed, I parked my work truck with much difficulty in the cramped parking lot and went inside, doing my best to avoid smearing the blood-soaked paper towel I'd wrapped around my finger to stop the hemorrhaging on the door. Inside, sitting in three neat lines of seats, were about fifteen or twenty prospective patients, each of them clearly hoping someone would draw the right card and they would be allowed to advance. A horrified woman gaped at me from behind the counter as if she'd never seen a blond giant waving a mutilated finger around before. "Hi, I was just wondering if you guys do stitches," I said. "Um," she replied. "we're very busy." "Of course, but so are the emergency rooms." "It's more than an hour wait, so you'd better go to an emergency room." "I just came from one, and the wait there is over three hours." And then, without even batting an eye, she told me that the doctor was too busy to give me stitches and that to save time I should go to an ER. Despite my repeated pleas and assurances that the hour was quite fine to wait, she cast me out. I checked the wait times on my phone and drove the thirty minutes to the St. Albert ER. I'm still there an hour and a half late -- sitting in a waiting room, in case you're curious. Medicineland, I want you to know that my damaged pointer isn't the only reason I'm writing this review entirely with my middle finger. You could call me a very sore loser.

After injuring my finger in an intramural dodgeball incident, I stopped in here to get it checked…read moreout. The service is fast and no frills. The first time I went I got in to see a doctor within 20 minutes of showing up (no appointment). On my second time for a followup, I was waiting for maybe half an hour to forty-five minutes before getting in. The location is very conveniently located next to an X-ray facility and a Rexall pharmacy. Definitely worth a stop in if you need any medical help.

When my son broke his arm we were sent here to seat an orthopedic specialist and found this new…read moremedi-centre working at full capacity, actually more than full capacity. The waiting room was packed. Because we had an appointment, we did not have to do through the normal check-in process which included taking a small numbered piece of paper from a little plastic basket on the receptionist's desk. There did seem to be a substantial line-up for walk-ins and this was compounded by the fact that this is location handles worksite injuries for many organizations, so there were several pretty gruesome injuries to be seen. But our experience was good, the x-ray service next door was quick and the replacement cast was done in less than half an hour. Don't know if I would likeit as much if I had stood waiting for three hours to see a family doc though.