Took my senior mother to an appointment for 11:30 am doctor did not come in until 12:25 (55 minutes…read morelate) I understand doctors run late and I have the outmost respect, but this is extremely frustrating, plus not the first time. Doctor didn't even apologies for running behind. This office double books, waiting room full of people with same appointment times. Also didn't even read up on why my mother was coming in for, when they called to see her for results. This appointment could have been a 5-minute phone call, but they do not do phone appointments. The system seems broken and taken advantage of! No courtesy for people's time, just a number.

Best doctors I've seen! Highly recommend . The staff are kind & welcoming. The doctors are…read moreknowledgeable & thorough. Dr. Sabari is fantastic. I came in with some issues from previous doctors & they were sorted out quickly & I was put on proper medication & care. If you want a good doctor come here.

After being in the medical field for many years I can honestly say I do NOT recommend this clinic…read more I lived out of country for over 14 years to come back to the apidimi of socialized medicine. I chose Kensington medical clinic. At first, I thought I had made a good choice. Over time, I have learned I did not. At Kensington, I feel you are treated like cattle...get em in...get em out! You are lucky if you actually get 15 minutes with your doctor and still at best accomplish nothing. My doctor at Kensington forgets what tests (labs, X-rays etc she sent me for and to boot.,,NO FOLLOW up whatsoever. Her assistant is as phony as a two dollar bill! She's rude, abrupt and in my opinion a liar! I became quite ill and am still recovering. Over the worst part of my illness, WCB, my employer and insurance company sent many requisitions to my doctor and would contact me weeks after stating that they had sent required documentation 2-3 times with no response. I contacted my doctor assistant to inquire and she advised me in no uncertain terms that they have not received anything from these entities. I call all these people back and was emailed the fax transmission sheets and asked to confirm the fax number. I called Kensington again and spoke with my doctor's assistant and she confirmed the number and again in an abrupt tone, stated no documents have been received. I then advised her that I had copies of the transmission slips. She says "hang on, I'll go look one more time". It's a miracle she comes back and advised we just received it or I'm sorry, we just received it yesterday. I notified the companies who said "not us, we sent on this date, the date etc. Definitely not yesterday etc. This has not been the first time this assistant has been rude or lied to me. I had a prescription refill request sent twice from Costco and each time was told by the assistant she had not received it and was very abrupt stating it takes a week for the doctor to review and respond. Wow! Costco also confirmed they sent the request twice and sent again while we were on the phone. A few days later I received a call from the pharmacy stating they just now received the response from the doctor and would rush it out to me. Fees on doctors notes are outrageous. The insurance company requested a physician something or other to which Kensington charged me $195.00 which took about 6 minutes to fill out. I was grateful they filled it out immediately in front of me and gave me some grace period to pay as I was on short term disability and received only enough to cover my rent...not even extra to put gas in the car or cover a majority of monthly expenses. Not their problem...I get it. Here's my opinion...if you are a patient looking for a physician who truly cares about you and your healthcare...please do not go the Kensington. I am currently looking for a new doctor. As for the assistant...my opinion is she really needs to look in the mirror and consider a job change. People and honesty are not her forte. At Kensington I feel you are only a $$ sign to them. It's too bad as I feel if they focus on their patients instead of numbers they could do good things. Going here I feel like a bother to them. NO, I do NOT recommend KENSINGTON MEDICAL CLINIC

I went their yesterday late was told they can't take anyone else. I asked so I can just come in…read moretomorrow and walk in. Replied yes So I tried calling to see if I could make an appointment, I could not get thru in the morning . I came back with 2 hrs left in the day 1 person in the waiting room. I was told I had to make an appointment to get in. I told her that is not what they said yesterday, the sign out front says Accepting walk ins it doesn't read accepting walk ins by appointment only. I am not impressed & won't go back

They are the most worst careless clinic ive eber seen. The…read moreput me on hold for 20mins. I can not find negative stars for them so i put 1 start

So this 2nd time for me to use this facility for myself but .My first time with you. I was…read morefortunate to see Dr Abofayed today he was very thorough with my issues and making sure to have a follow up after tests done. it's very hard when u have a said family dr but cant get appointments for months? when u have a medical issue it was very nice and helpful that I was able to get in fast.front line is professional and respectful to your needs. I have so little needs for a Dr and appreciate the time and ease of appointment for myself. Dr Abofayed u are a prime example of a great Dr. I lost my dr of 34 years to retirement and have been not appreciative of our medical system till I met u.after u treated Eddy now me, no words can express my grattitude to u. Thank u for being a young Dr to be able to help many ppl in your doctoral journey. Tracy

Quite honestly I've made the trip all the way across the city to visit this clinic twice now and…read morehave yet to see the specialist doctor with which I've an appointment here. I really really hope that I get to see an actual doctor here when I visit next as this is rather frustrating me greatly. This location is at least transit accessible and has ample parking.

The two ladies in the reception not doing great, they keep talking and laughing each other, the…read moreother lady sounds china girl maybe new because frist time to see them there. They are not communicating properly and need to be trained when it comes to customer service and please improve your communication skills ladies, the doctor is good so be kind to his client.

I've been here a couple times this year just randomly checking in and found myself an understanding…read moreand reasonable doctor. The wait time fluctuates like any other medicentre, I recommend seeing their website for other locations and wait times if you don't like waiting long times. www.medicentres.com. Parking is moderately small and fluctuates as well due to other clinics next to this one. Ex: dental clinic, & dyna life. The staff are pleasant and very helpful to a certain extent. I'll definitely be checking in here when I get sick or until these doctors are accepting new patients to their practice. Anyways, have fun shopping for your own doctor. Remember, be patient, shop around at different locations and you'll find the one who suits your needs. Good luck! ;) I recommend this location for simple check-ups.

There was a lady her name is HELEN she's medical officer assistant , she explained everything in…read morethe phone so freindly and greeted us with positive attitude unlike other assi theses days GOD BLESS YOU HELEN

The doctors here are awesome! Very professional, but still with a good sense of humour about…read morethings. I absolutely love doctor El-Fakharany! For all you vagina possessing folk, she is an awesome gynaecologist. Paps are very quick and painless. She handles them in a way that doesn't make you feel awkward or uncomfortable. Highly recommend. The only downside to this Medicentre is the staff. They aren't very good at communicating and come off as very rude. It's worth it though for the doctor's.

Wait time is always over an hour. Front desk assistances have attitudes, wouldn't recommend to…read moreanyone..........................................

Insane waiting time! Even with an appointment, Dr. Is now 1 hour late and still counting. You can…read moreeasily hear the doctor and nurses chatting about life, coffee, you name it--there's no rush whatsoever.

There is some good and some bad about this clinic. I find that the staff are overrun with patients…read moreand have a hard time keeping up with people waiting at reception versus people calling on the phone. One day I waited 17 minutes on hold before someone was able to book an appointment for me. I also find that the clinic isn't really that clean or welcoming looking considering it is almost brand new. Perhaps that is the winter weather and all the mud and wet floors that comes along with it. Although it is quite easy to secure an appointment within the next day or so, I have had to wait both times I've been in; the first time for over an hour and the second time for half an hour. Not the most convenient when you've slipped out of work for the appointment. However, once in, the doctors seem to spend a good amount of time with you trying to pinpoint issues. The doctor even ran some tests while I was in the office so I didn't have to go to a lab and wait for the results. I'm still on the search for the perfect family doctor and clinic, but Westmount will do for now.

I went here strictly as a walk in appointment. I called ahead, and was told what I'd need upon…read morearrival. The waiting room was not overly large, but was comfortable and clean. Reception staff estimated my wait time, and checked that I was ok with it. The doctor was quick and I got what I came for. No concerns

I cannot say enough good about Dr Tariq Abulbida and his staff…read more Most importantly he cares very deeply about his patients. I always arrive about 10 minutes early and usually get admitted to a treatment room either before or very close to my scheduled time. Dr. T is very thorough and takes whatever time is necessary for your care. I know some people may have doubts about the clinic location. It is not the best area in town, in fact I walked the beat as a cop there many years ago and have many fond memories of the neighborhood and the people there. Realizing that the family doctor I had for 35 years, was nearing retirement, I began the search for a new doctor. I honestly feel like finding Dr. T was like winning the lottery. I wish I had found someone like Dr. T many years ago.