We had a service light come on our unit we called and she said she would have someone out today. They would contact us which they did. They sent us a test text message that the repair person was on his way. He arrived on time was very polite. And best of all did not charge us for a service call we had both of our electric heat pumps replaced in the height of Covid and they were prompted a great job and I highly recommend this company our salesman Russ gave us his cell phone number if we have any questions ever I just called him directly 24 seven like this with service thank you and do a great for doing a great job read more

I had a problem with my HVAC on a Friday night at my second home condo....I called Dyess and Kenny the technician called me back within just a few minutes ! He understood our problem immediately on the phone....came out first thing Saturday morning and evaluated the problem and ordered parts. All this while he was sick ! He was working totally outside so there was no concern of being around anyone. I might add....I was 6 hours away when this happened. It's very comforting knowing I can trust Dyess to tend to an emergency when I can't be there at my condo. Thanks Kenny and Thanks Dyess ! read more

I contacted Dyess after 3pm on a Friday, asking for help because my central air stopped blowing. The gentleman (Jase) came out, was polite and courteous, replaced a part, and the cold air was blowing once again! Great service with a smile, I wholeheartedly recommend this business and I would use them again in a heartbeat. Even when I first contacted the office, the ladies (Stacey & Laura) that work there were very understanding, polite, and professional. A+ all around, job well done! Thank you! read more

David the technician who came out to diagnose a chronic problem with one of our HVAC systems did a great job of getting to the root cause and coming up with a creative solution to the problem. Also, importantly he explained what was going on and what he felt would be the best long term solution in understandable terms. His commitment to perfection in his work and doing a great job is all too rare, and a testament to the importance he and the company he represents place on value added service. read more

Dyess technician Britton is excellent! After having some issues he inspected the drainage and the pitch from the ac in the attic and detected an abnormality in the installation. He took pictures and sent them to his Manager. The next week he came back and fixed the pitch, unclogged the drain and sent me pictures of his work. I really appreciate the customer service Dyess, Stacy and Britton gave me. They were attentive, pro-active and fixed the problem! Thanks Dyess team! read more

I had contacted another highly rated plumber in the area about a new water heater. After three weeks, I still didn't have an estimate. I left my information on the Dyess website on Sunday evening, they called on Monday morning, and on Friday, four men installed my new 80 gallon hot water heater in the attic of my HHI condo, exactly as promised. They did what they said and delivered the goods on time and at the quoted price. I am very pleased with their service. Thanks! read more

Always so friendly and understanding. I explained the issue, Dyess technician listened patiently, went into the attic and found the cause. The issue was fixed. I have used Dyess for nearly 2 years, and am so glad I switched over to them. They have always been spectacular. Thank you to all May I add that customer service was also incredible and helpful setting up the appointment. Very patient and professional. read more

David was the technician that Dyess Air sent , we called Saturday ( non emergency) . The service department called this morning and David's profile was sent with his picture. David was professional polite and addressed the issue in no time. He also assisted in setting up our Wi-Fi thermostat. Very impressed with Dyess Air and David, I highly recommend using them they are great!!! read more

I use Dyess already for my two HVAC service contracts and am very happy. So when I needed some work done on my gas line, I saw that they also do plumbing. Paul surveyed the situation and quoted me a price. He returned the next morning with the parts and had it finished before 10 AM. He did a great job and I am very pleased with his work. read more

When my air conditioning quit working they were here in a few hours. That was great since it was humid and in the 80's outside. It reached 77 in the house. The worker was polite and had it back working very quickly. It wasn't cheap but those things never are. I was just glad that someone came that day. read more

During a heatwave when the heat index was over 110, on a Saturday, out AC went out. Dress had someone out by 10am, system was fixed in an hour, and the price was so reasonable. Their techs are amazingly knowledgeable, professional, and honest. I really can't say enough good things about this company. read more

Their service is always wonderful...the technicians are professional and won't stop until the problem is solved. The office staff are both professional and caring. When we suddenly had no heat on one of the coldest nights, they made sure my system was serviced and operating that afternoon. read more

I have been dealing with this firm for 30+ years and they never disappoint. They are prompt and honest and do excellent work. Not only that I have yet to encounter unpleasant unprofessional tradesmen. I suppose there's somebody as good out there but I cannot imagine anybody any better. read more

My AC stopped Working in the middle Of the night. I called Dyess at 7:20 am and their tech Johnny Knighten arrived at 8:10. He quickly diagnosed the issue and had it fixed quickly. Johnny did an excellent job and I will absolutely recommend Dyess and will use them going forward! read more

Ben J. did an exceptional job installing 3 new toilets in my Pooler, GA home. He picked up the toilets from Home Deport for installation. He was very professional and hard working and completed the removal and installation of 3 toilets in a timely manner. Highly recommend read more

We recently had our HVAC serviced by Johnny who came on time and did a great job. In addition, he installed a "Smart Thermostat" for us. He was very professional, personable and installed the thermostat properly. We are very satisfied with Dyess and with Johnny. read more

They sent someone out to give me an estimate for heat pump replacement the same day I called. Wes was very friendly and thorough doing the walk through. He explained the pricing breakdown very thoroughly and is clearly knowledgeable about the equipment. read more

I'm a new customer and was blown away by how quick a tech got to my house. within 45 minutes of my call. Mateo quickly diagnosed and fixed the problem. He had the part needed on his truck. Thank you Dyess and Mateo. You have a committed customer read more

Charles W was the service technician that came to check our system.(HVAC) We are new to the area and so appreciated his thorough approach and personality. A very good reflection of the company. We will ask for him again on our next service call. read more