I came here for a much needed oil change and was looking for a quick drive up option. The…read moretechnicians were Adrian and Jo. They were very kind, informative, and exemplified great customer service. My oil change took less than 20min and they give me a military discount. They go over recommended services for your vehicle but I declined and they respected my decision. I am very pleased with my experience and plan to have my other car serviced there.

Service was horrible had me move twice so other people who were here before me could go…read more Understandable, But what pisses me off is they moved the person behind me (got there after me) next to me and put him through first. I nearly cussed out the line guy for being rude like that and having a rude tone. This is why I normally do my own oil but I didnt have my tools yet because I just moved here... AVOID THIS PLACE LIKE THE PLAGUE AND CHANGE YOUR OIL YOUR SELF. The guy who actually did my oil change was nice tho.

I feel bad for the kind employees that might work there because I encountered one during my…read moreservice. I had an alignment done, things were written on the paper but not explained. I was charged, he confirmed my email, said a receipt was sent by email, and said I was all set. I asked for my key, which was set down with papers, on the opposite side of the counter where they were charging me. Mind it is a wide counter like they all have, plenty of room to put it in front of me. I asked for my key he said it's right there, points, and I left. Terrible customer service and I can understand why the rating is low, unfortunately I didnt check that before going. I trust Firestone but bad customer does not encourage customers to return. This is also only one bad interaction of the 3 I had. Will return to Firestone, just not this location.

DO NOT GO HERE! its a CHOP SHOP. I went in for tires and they switched out a part that I recently…read morehad replaced, so my car was driving bad after going there and the manager Pete, or Pedro hangs up on me

Big thank you to the staff at Oil Changers! I came in for a state inspection. The technician who…read morewas assisting me also checked my service history to make sure I wasn't due for anything. Turns out, my car was due for a couple services. WAY overdue. (I used to bring my car into a different business and ask them to perform whatever maintenance was recommended by the manufacturer. Turns out they weren't always doing that.) I was really thankful he looked, and explained what I needed and why. I felt very comfortable and trusted his opinions. My car is actually running much smoother now. I was in and out fairly quickly as well. I'll definitely go back there for other services.

Harold and his team were phenomenal. Harold diagnosed what my vehicle needed and made the necessary…read morerecommendations. I could tell the improvement in my vehicle post service. Thank you all so much. I went in for an oil change and they took care of that and more for a great price. Definitely coming back.

Abraham and Andrew are amazingly thoughtful and sweet! I am not from El Paso but I RECOMMEND you…read morebring your issues to them. and they WILL take care of you. thank you Abraham and Andrew so much!!

I didn't like my recent experience with them. I needed to get a preventative maintenance done…read more(timing belt) on my vehicle. I spoke to one mechanic for a quote, he quoted me $1700 for parts and labor. I hold off on the services because of the price. When I asked again 3 months later, I was quoted $2100 this time by a different mechanic. But he explained how I had to replace the water pump if doing this particular service; I waited again. I waited again a couple more weeks. When I asked again, I asked yet a different mechanic. He quoted me $2400, but he didn't explained why such a high cost even though I asked what all and all will be done for the services. So I do not recommend this place for complicated services.

I just went cause I had my car recently serviced at the dealer and my oil light came on. I told my…read morehusband and he said let's just go do it. So I said ok, rather than drive back to dealer. We pulled in and in just a short time a young lady came out and got us signed in. We went and waited in their waiting area. A young man let us know oil was clean, etc. it was not necessary to change the oil. They probably changed at the dealer.They may not have changed the settings, etc. I was very happy with the honesty. Boy, a place this honest Is hard to find. If you need an oil change... I'd go there. I'm very happy with them. They were so friendly and kind. As a side note, after I left, I went next door to wash my car. He texted me that I had left my water jug there. I was able to just walk over and pick it up. They will have our oil changes from now on. Good job, Jiffy Lube!!! Good people, you should be proud.

Gio and Ryland provided outstanding customer service. They were friendly, professional, attentive,…read moreand went above and beyond to ensure I had a positive experience!

We purchased a new tire and asked for it to be balanced. Poor job with that. We just St had a flat…read moretire and when we took down the replacement tire it was not ours it was to tiny for our grand caravan. Months later, who's going to give it back.

I went in to get an oil change and tire rotation. Amazingly there was no wait before they took my…read morecar on Saturday afternoon. They don't make any appointments, so it's first come first served. After intake--phone #, name, address, and what you want to get done--you'll leave your car with your tech and wait. It must've been about 40 minutes before I received a phone call that my car was ready. That's the only reason for 4 stars. My tech informed me they were unable to rotate my tires due to the fact that my front tires didn't have enough tread left on them. That was a good information since I will have to purchase new tires very soon. I thought that was a good customer service instead of went ahead and completed the job unnecessarily. Oil change ranges from basic for $29.88 to full synthetic for $45.88. There's one in the middle for $35.88. My tech recommended either the basic or the full synthetic. Since my car does not require full synthetic oil, I opted to go with the basic. Tire rotation is $2.50 per tire--I thought it was interesting since no one gets only one tire rotated, right? Shop opens at 7:00 am Mon--Sat, and at 8:00 am on Sunday.