Couple of my friends are using the Herman Miller chairs and speaking highly of it; one of my friends visited here several times and actually bought two Aeron chairs from here for a great price; so I decided to check out the DWR Outlet in Brooklyn as well.
My review is only based on my experience with the HM chair purchase. Chairs are usually located on the second floor. I knew HM chairs here don't come with warranty and all sales are final, and based on friends' experiences, sometimes there are more chairs, sometimes there are less, some may have better conditions, some may have different features.
I must say that I was very lucky. The day I came here, I wasn't determined to buy a chair on my first visit, but there are a decent amount of chairs on the floor, it's good to try different models, and once depending on the model, it's good to have several chairs to choose from. Most importantly, the prices are really appealing, eg: Aeron for $699, Sayl for $459 and Embody for $750 (prices may be subject to change so please don't quote me).
I may be wrong, but I overheard that the same model should have the same price, eg: Aeron type C vs. Aeron type B, Aeron with lumbar support vs. Aeron with posturefit, or Aeron in Black color vs. in Mineral color (aka white/light grey).
Most of the chairs on the floor are in good condition, there maybe some visible signs of use or scratch, but don't affect the actual function of the chairs.
I spent as much time as I needed to try the chairs, the staffs may be around to answer questions or to pick up the chair someone decided to purchase, but they don't stay around to rush people to buy or to leave. When it got closer to 6pm, there was a reminder that the store closes at 6pm, but all 3 staffs I saw were very nice (maybe the rude ones from other reviews are gone?). Few minutes before closing, I finally picked Aeron between Mirra 2 and Aeron at last minute (my receipt time is 5:55pm haha).
At checkout, I was told that they are offering additional 20% off on certain days (don't remember exactly but possibly the November weekends and Thanksgiving week). At this point, I must say I am extremely lucky.
In total, people I know and myself have gotten 5 chairs from here, 3 Aeron, 1 Sayl and 1 Embody. We are all happy with our chairs.
Tips:
- Set your expectations reasonable.
- Do your due diligence, before you buy, check all the features that you care about.
- If possible, compare the chairs in the same model and pick the one that fits you the most.
- If you don't see the "perfect" chair or haven't decided yet, feel free to visit multiple times.