My family has been using Darren's/DW Auto's services for well over 10 years, for several different vehicles. He for the most part has been a very reliable and fair mechanic. There have been only a couple questionable issues over the years. Nothing to stop using him for or to write a yelp/google review about though. I would have suggested his shop to anyone up until last week. My Jetta has had 3 or 4 different issues in the last 3 months, suspension, exhaust and brakes..... Darren always provides a quote over the phone before work being done so I can ok it. This past week I asked for a quote on brakes. He had told me when I got my suspension fixed a few months earlier that they were going to be my next issue. He told me on the phone that brakes and rotors for the entire car would cost me about $900 dollars. He said the price could rise if he found there was anything wrong with the calibers. I asked how much he said he would not know until he looked at the car. Because this was my first brake job I called around to compare. I called a mechanic shop in Braintree and the nice gentleman explained that it too should only cost $900 dollars and calibers were not typically a needed fix but it would be around $125 for each caliber but in his 15 years he had never seen all 4 calibers needed to be fixed at once. The VW dealership quoted me $1300 over the phone. So, naturally I went with Darren. When I called Darren to get the final price a few days later he stated $1400 dollars. I was shocked. I said you said $900 where did $1400 come from? Did you have to replace calibers. He said no kind of laughed and said its $1400. When I picked it up he said to come back later in the week for an invoice. This is not a way to treat return customers. Thats $500 more than quoted and I still have no invoice to see why the massive jump? I called him back today to ask for more detail and why it was so much and he said he will strip the brakes and I can go somewhere else. So I called the other Braintree mechanic they still said $900. I called Darren back he said $500 to strip the car. I stated that we had worked with him for over 10 years and this feels like robbery and poor customer service treatment. He was yelling at me. I said you are not a nice guy. Don't use DW Auto! read more

I went to this place for inspection. Charged me extra $40 saying my head light was too high. Altitude was extremely bad.

Absolutely do not come here for your car inspection. Owner will yell and shout at you and has zero patience. Sign on door says to honk when you've arrived but he will ignore it. Come here if you want your day ruined. read more

The owner is rude and unprofessional. I went for an inspection and it failed. Yelled at me the first time because I walked in his garage. I had the required repair done with my mechanic, then returned to DW for re-inspection and failed again. He raised his voice to me because I didn't have the original inspection form. I went elsewhere and my car passed inspection. I'll never go back to DW Auto service. read more

PLEASE do NOT come to this shop for any service work or inspection work if you have never been here before. The owner is indeed a rough individual as previous posters have mentioned. He accused me of "not trusting" him when I ask to see what the issue was with my car, e.g. a light that was out. He will nickel and dime you for a simple fix. He charged me $65 for a few LEDs that took about a minute to plug in. Then claimed his credit card machine had "bad signal" so he needed me to pay in cash. Rudeness is not an excuse for directness. The owner definitely takes care of his customers that has been there many times, but that's no excuse to not be professional to new people. If you speak Cantonese, then you might have better luck. But better to go somewhere else all together. read more

Relationships are everything. I remember the first time i met Darren. Some people will call him rude and some will say he is very direct. He is who he is and he is not who he is not. He recently fixed my wife's air suspension on her 2008 GX 470. His garage is always busy. I trust his diagnostics and respect his recommendations. If he seems a little rough on the outside, just give a hug and tell him it is from Vinny. read more

Never ever go to that place for car inspection. He told my dad the car's brake failed and needs a replacement which cost $700+. My dad came home with the report shows the brakes are passed. Only thing that failed is windshield wipers, and he lied that brakes need to be replaced for $700+!!! What a such cheap crook!!! read more

I have used this shop for years and always had great service. I would highly recommend going to Darren for all your auto repair needs.

I just can't find a negative star for this haunted place. This is a totally "HORRIBLE" place to go. I was trying to do a state inspection at this place, after I stopped by, I asked the owner how long it might take, since I will have to pick up something after that. Then all of the sudden, he stared to yelling at me saying" if you want the service, leave the car. Don't ask any questions. Otherwise, go away! I don't give a XXX about how you will review me online!" I mean, dude, I have never been to this place before and I have never seen you either. You are running a business, but are you serious?? Since I was so shocked, I asked more of my friends around, (quincy is a small community you know), he is famous for rip people off and over charge them . Especially for state inspection, since you can not go to anywhere else after his shady garage. I"m so happy that I went away. People all have bad days, but we don't pass that to others, especially your customers. Who's going to deal with you ah? loser read more

Saw a lot of reviews about bad experience/customer service. My retort- I think the supposed "rudeness" doesn't have any bearing on great mechanic, which Darren is. I have been going to him for close to 15 years, not once has he given me a bad quote and even when I was particular on what parts/types I wanted on my vehicles I was correctly advised on solution. If you carouse through any of these negative reviews, not one mentions anything about a bad/mediocre mechanical fix, because he simply cares about vehicles and goes about his job with due diligence. He does great work on cars, and I've recommended him to countless friends and family over the years. I can't say anything about inspection stickers (which seems like the root cause of these negative reviews) but for MECHANICAL fixes, he's great. read more

The worst day ever in my life by going to this auto place for a simple car inspection. I recently moved to Quincy and picked this place as recommended by my families. Now I am not just disappointed, but extremely angry and disgusted by this place. It is a snowing day in Boston , I called this place before going to make sure they do have people on site for car inspection. When I arrived, the office door was closed, and all the garages doors are closed, though I clearly saw at least 3 people in the office and they saw me as well. I was polite enough not to disturb them by knocking the door and was standing in the rain/snow right in front (but outside) and called them again. The lady picked the call and looked like she came out but actually instead of opening the office door where I was right outside, she turned around and disappeared. I was still standing in the snow/rain waiting until I figured out that she may came out from the garage side. So I took the chance and went to the other side; couple minutes later she came out. By then I had been in the rain/snow for 15 mins; I kept asking her where shall I go in both Chinese and English, since it is snowing and raining hard. She looked like she had no idea what she was doing and she kept saying in English that it was because it was too cold...I guess she meant because it was so cold so they didn't open any doors...but excuse me, am I not cold by standing in the rain the past 15 mins; and why are you still letting me standing outside like this without pointing to me where shall I go first as your customer??????? Then she asked for my key and started moving my car, again still not telling me where shall I go. Eventually she pointed at a side door at the garage and told me I could go there...I thought it was a door to the office, then I found she just dumped me in a crappy garage with all the tools and the guy who was inspecting my car right there. Of course, I was very unhappy and can't wait to get out of this place asap. The guy asked me very rudely "tong xing zheng" which in Chinese means the authority to drive, so I gave him the drive license...he shouted at me again "not this one!!!", then I figured out he meant the "registry".....you can imagine how I felt at the moment after all these.....While I was texting my families, I found my car was gone, I guessed the inspection was done. Of course, no one told me at all. So I asked the guy who did the inspection and said where is my sticker and how much is the eservice? He started accusing me having attitude.....of course, we ended with a fight as you can imagine..... he even threatened that if I was not a girl, he would just beat me.......okay.....well, I start wondering if I am in the United States or some brutal areas in China (btw, I am a Chinese, I am very familiar with the Chinese services back in China, but even for someone like me who are used to such, it is still very hard for me to experience such in the US. No mention, these days, the service has improved in China so much and even back there, I won't be treated like a such.....honestly, I don't feel I was treated like a human being since the moment I standed in the rain/snow while they saw me right there.... ） -- read more

I don't know where to begin. I kept going back to this shop and kept getting robbed. The last visit, I had been told by another mechanic I needed a battery. By the time I left, I had paid well over a thousand dollars for new struts and other repairs, all questionable but the horror I felt driving on the highway, immediately after leaving this shop, took the cake. There was red warning signal, my emergency brakes were not working. I pulled off the highway, looked in the manual, called the shop owner, and when questioned about the light, he started screaming at me. He knew when I picked my car up the light was on my dashboard, but he let me drive off. He was responsible. He yelled that my car was old, wasn't worth fixing, but what he failed to admit was he damaged my car and couldn't or wouldn't fix it. A morally questionable individual. read more

I only came here twice: first for my CV axle that needed to be replaced and second for a price quote for my leaking radiator. I am skeptical about this guy who owns the place. If you don't have tough skin, he could be an unpleasant guy to deal with. The two times I've been here he told me that if you go to other places, they either suck or sell bad parts (e.g. AutoZone or Firestone Tires). Not exaggerating, those are his exact words lol. I have a hunch that the same parts he says are sucky are the same parts he buys and actually uses himself, just by looking around his shop . I asked him if I buy the radiator part, could he replace it for me. He said no in a unwelcoming tone. I can't say this with 100% confident but I speculate that he will not do your repair unless you buy the parts through him (because he charges a higher price to pocket for exact parts you can buy for cheaper). But he was manageable to deal with the first time I came here for my axle. He was kind enough to take a piece of dirt out of my exhaust because it was making a small noise. Probably took him like 5 minutes to do that, at least he didn't lie to me and try to charge me extra. The guy did my radiator and lost the metal screws to fasten it down securely so he used plastic restraints to finish the job. He couldn't take 10-20 minutes to go buy some metal screws worth 50 cents to finish the job honestly. What an a-o. I don't know about this guy whether he's honest or not. I guess you guys just have to go there and interact with this man yourself and come up with your own conclusions. read more

Don't come to this store for car inspection. You'll be robbed by their special charge on you. During the car inspection, he came over and said, he needs to test the windshield wipers so he has to pour little bit windshield washer fluid to my car. I said that's ok if that's the requirement but he didn't mention there will be $5 extra charge on the fluid. I have filled up the fluid tank just couple days ago before I bring in my car for inspection. I'm pretty sure the tank have enough fluid for him to do the testing. At the end, he said he only accept cash and total amount is $40. He plays the trick here, if he knows you don't speak Cantonese, he will ask you the request by English. If he knows you don't speak English, then he will ask you the request by Cantonese. He is obviously bilingual. read more

saw all the negative reviews on this guys page. went anyways cause the place is convenient. and i can confirm, this guy is straight rude!! zero customer service. DONT GO HERE!! read more

I went here to get my inspection sticker and was told that I couldn't get it because I had a violation. I immediately left there and went to another inspection dealer that same day. They went and inspected my car and said that I had no violations of any kind. I passed and got my sticker. So I don't know what they were talking about @ DW. Maybe they thought I'd say ok fix it but I didn't I said ok by and went elsewhere. read more

He is very quick and seems fair, and will offer options if you don't want to do the perfect but expensive fix. He doesn't speak great English to offer long explanations, but does communicates what needs to be communicated. Highly recommended especially for not so new cars. read more

Went for a simple State Inspection. The guy was really efficient, to an extreme. No time for chit chat. As in he'll literally walk away from you if you try to make too much small talk. Or hang up the phone immediately after giving you the info you asked for. Obviously understandable as he seemed to have his hands full with business (not just inspections). Seemed friendly to his regulars I saw walk in and out. read more