The owner of this company is Matthys van Leeuwen. He is knowingly sending out faulty, broken merchandise that he received from his manufacturer -so that he doesn't have to incur the costs of having them remade. As a result, when you order from this company, you'll receive broken, faulty merchandise and he will not honor his return policy. Some comments on Amazon reveal this as well. IT IS A SCAM.
For $371.05, I purchased a dog jogger/stroller in October 2016. This amount was less than what it sold for at Amazon because the owner knowingly sent a defective product, but he failed to tell me that was the reason for the discount.
When I received the product, the front wheel shook when walking or jogging. I contacted Matthys and he said he received a lot of complaints stating the same. Matthys said that if I held on, he would send me a new front wheel that worked but that he had to work things out with his manufacturer/engineers first. In writing, at my request, he also wrote that he would give back a full refund if he was unable to send out a working wheel.
For months, Matthys kept telling me that he was busy and never got around to it. Finally, he sent me another wheel and the same thing happened -it shook when I walked or jogged. I told this to him and he admitted that he could see that it was shaking in the video I sent him. He then told me that he was going to get with his manufacturer and engineers about it. More time went by with him saying he hadn't gotten around to it. I finally told him I wanted my money back and he refused.
Going out of my way to be with a small business worked against me and had he been honest, that would have been frustrating but doable. Going out of my way to be patient with a small business that tricks and lies to their customers to get rid of faulty products so they don't bear the costs of their own mistakes is unacceptable. read more
