Nicole provides horrible customer service!!! This was our 1st time taking our Aussie to this…read moreestablishment. Filled out the questionnaire online prior to the appointment. She showed no compassion for the dog who was a little scared because this was his 1st time. She called within 5 min of us dropping him off to tell me that I need to pick him up because they are refusing to provide any services because my dog didn't want to get in the tub and he is too heavy for her to deal with (mind you this was not a surprise for her when in their questionnaire I filled out his weight and his breed). Prior to the visit she also grinned me on the phone asking what I want her to do for him. I said I don't know, you are the groomer and you should know how to groom an Aussie. I would NOT recommend this business. It's not worth my time to feel like I did something wrong in the service I was supposed to pay for.

Absolute worst customer service we have ever experienced. Completely rude throughout the entire…read moreprocess. Acted as though we had wronged them in some way for bringing our dog to them. Called after a few minutes of dropping off because he was "scared" of the bath. I'm sure it wasn't the bath he was scared of. Assume it was likely the person working there named Nicole. Would never return to this business and suggest you don't either.

Couldn't be happier with this place. I used to live near Issaquah and went to the Petsmart salon…read morebecause it was convenient. Minimum $65 and you had to book at least 10 days in advance. Now I live in North Bend and I saw the ad in the local paper about the Mt Si Salon and it's new owner. I know nothing about the old owner, but the new one is fantastic. I get my dog groomed as well as he ever has been and it's very affordable. Being in the ACE Hardware is convenient because I typically have something I need to buy there after I drop my dog off. However, what drove me to write this review is today I was with my dog walking around the river and he suddenly ran off and started thrashing around in what I discovered was a dead fish carcass. The smell was unreal. So a couple minutes later I called the Mt Si Salon asking if they could squeeze my dog in late on a Friday. Yes, they could give him a scrub. When I picked him up they had washed him 4 TIMES! When I got home, where I'm typing this, I realized they also clipped his nails and trimmed the hair on his paws- nothing I asked for or was charged for. Plus my dog came home wearing a Seahawks handkerchief around his neck, gratis! I don't get on this website easily, I could care less about reviewing most businesses except those that truly go above and beyond. Mt. Si Pet Salon is one of those businesses.

There were two people working when I stopped by to get my dogs nails trimmed this morning. They…read morewere in the middle of a conversation when I walked in but the lady stopped to greet me. I don't know how many people it takes to trim a dogs nails but they both went to the back, and left a dog, strapped and unattended on the grooming table. That poor dog was shaking and whining the entire time (which was really only about 5 minutes but still not cool). The lady brought my dog back out and I looked down and saw blood on my poor pups paw. Of course, I said "omg is she bleeding?!" And the lady said "oh is she?" Then after she took a look she said "oh yeah, I cut a little close on that nail but I put quick stop on it so it's fine" I'm sure it's difficult to cut a dog's nails but that's why I brought her somewhere to see someone experienced. She did not have the appropriate or expected response to the fact that she hurt my dog. Also their manners left a lot to be desired. Overall, I am not satisfied with my experience at all. My dog was hurt and the other dog was clearly in distress. I would not return or recommend this place to anyone.

They did a full shave of my dog. Probably the best haircut he has ever had. Plus they took this…read morecute pic of him after the body shave.

Our dog has gone here multiple times and LOVES these people! Great cut, wash and trim! Always kind…read moreand always on time! I very much recommend this business!

Young is fantastic! She got Blu in immediately and he looked so handsome when he was all cleaned…read moreand trimmed! Most groomers don't know how to groom a Flat Coated Retriever but she did!

Love this place. Was recommended here by a friend after getting tired of my baby looking like a…read morehomeless rat. The lady who owns the place is very sweet, friendly and Korean. She was very polite and honest with what could be done and not. I had trimmed her face earlier and boss lady wasn't any about telling me that I messed up lol. ("Why did you trim her body if you knew she was coming here!") I personally appreciate her forwardness, feels like home I hadn't had good luck with other groomers in the past. Yorkies can be hard to trim and shape due to their silky hair so I was very skeptical. I kept telling boss lady that I want her to look very cute. When I got her.... VERY cute. Everything was very even and she trimmers her ear and paws very clean. I'll be coming here regularly now.

Friendly owner and fair prices! I got a Kong treat for my dog who chews through everything. I'll be…read moreback

This is the most amazing pet shop!!! The owner is so nice and generous!!! The ambiance is extremely…read moreinviting and the service is wonderful!! It made my dogs day!!! Thank you to love bug pet boutique you will see my face again!!!

Dirty Doggone has been grooming our dogs for years. Danielle and her team has always done an…read moreawesome job with our two cockapoos and the yorkie we had previously. The haircuts are always cute and everything is completed in timely manner. I think the pricing is very reasonable for the area. We really appreciate having someone we can count on to keep our pets clean and comfortable!

Excellent dog grooming! I have a severely handicapped, 100lb dog that can barely stand or control…read morehis movements. The owner was very empathetic and gentle with him; he was taken care of and beautifully groomed. I highly recommend.

Our dog, Sadie had her first grooming today and she looked so beautiful after! The groomer was…read moreexcellent at communicating with us and we could tell Sadie was in good hands! Thank you

The BEST!! They are quick and do an excellent job! I won't go anywhere else! Tiger loves the owner…read moreand they are always right on time.

Absolutely wonderful people and Very clean!!! We get our dogs nails cut and give him a bath. They…read morehave everything you need to clean your fur baby up well!!!

What a cute store in north bend!!! Easy to find if you just…read morego right past the outlets! Street parking and super easy to find! Picked up my babies from the show in Enumclaw and realized I had no leashes with me. Went in and was greeted very nicely! She quickly invited my dogs in which I was happy for since it was 90 degrees out! I think they were enjoying everyone walking by petting them as they hung out of the windows of my car lol. None the less I brought them in she got them water and we got leashes and picked out 3 treats for each one! They devoured the chicken feet. They've never had them but I'm sure to get them again! I hope I can find some near me! I love to support small businesses and this is for sure on I will go to everytime we go to Seattle!!

Amazing, personal customer service! Matthys stands by his products -- and uses them on a daily…read morebasis. Thank you for offering a high-quality product! We needed an adapter for our specialty bike for mounting the DoggyRide Mini trailer. Matthys directed us to the proper solution and had the part available and to us within 24 hours. Thank you, Dutch Dog Design!

The owner of this company is Matthys van Leeuwen. He is knowingly sending out faulty, broken…read moremerchandise that he received from his manufacturer -so that he doesn't have to incur the costs of having them remade. As a result, when you order from this company, you'll receive broken, faulty merchandise and he will not honor his return policy. Some comments on Amazon reveal this as well. IT IS A SCAM. For $371.05, I purchased a dog jogger/stroller in October 2016. This amount was less than what it sold for at Amazon because the owner knowingly sent a defective product, but he failed to tell me that was the reason for the discount. When I received the product, the front wheel shook when walking or jogging. I contacted Matthys and he said he received a lot of complaints stating the same. Matthys said that if I held on, he would send me a new front wheel that worked but that he had to work things out with his manufacturer/engineers first. In writing, at my request, he also wrote that he would give back a full refund if he was unable to send out a working wheel. For months, Matthys kept telling me that he was busy and never got around to it. Finally, he sent me another wheel and the same thing happened -it shook when I walked or jogged. I told this to him and he admitted that he could see that it was shaking in the video I sent him. He then told me that he was going to get with his manufacturer and engineers about it. More time went by with him saying he hadn't gotten around to it. I finally told him I wanted my money back and he refused. Going out of my way to be with a small business worked against me and had he been honest, that would have been frustrating but doable. Going out of my way to be patient with a small business that tricks and lies to their customers to get rid of faulty products so they don't bear the costs of their own mistakes is unacceptable.