My little love story with Dutch Bros started about 9 years ago when we lived in Idaho. Then we moved to Hawaii... and NO DUTCH BROS. Fast-forward to our move to Indiana and, be still my heart... DUTCH BROS IS BACK IN MY LIFE! I've always loved the Dutch Bros story, their vibe, and the fact that every location I've visited seems to have the happiest, most positive baristas. There's always upbeat music playing, everyone seems genuinely happy to be there, and somehow they make ordering coffee feel like a fun little part of your day instead of just another drive-thru stop. Today "the GOAT" took my order and immediately thought... okay, she must be a badass. My go-to is the Sugar-Free Vanilla Blended Latte with 2 Stevia. SO GOOD. And every once in a while, when I feel like I deserve a little extra treat, I grab their coffee cake. IYKYK. And if you don't know... GET ON IT. You can thank me later. Today Alejandra made my drink and it was absolutely on point! We ended up chatting and Hawaii came up, she shared that her grandma lives there and she had a Shaka on her shirt! And THAT is another thing I love about Dutch Bros. Their baristas actually seem interested in the people rolling up to their window. It's not just, "Here's your coffee, bye." There's conversation, personality and a little human connection mixed in with your caffeine. Love that for all involved. read more

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What a treat to have Dutch Brothers so close to Castleton Mall in IN This is a drive-through and walk up window location. Don't forget to download the app to get your first drink free. The service is a little slow, but that's to be expected with a new location. The young lady at the window was super friendly. She even wiped off the outside of my drink cup before handing it to me. My favorite drink is the Golden Eagle. It's very sweet in my opinion so I get it half sweet and it is still great. read more

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I'd been eyeballing this new location of Dutch Bros Coffee directly in front of Castleton Square Mall since construction began. While I honestly have known very little about Dutch Bros., I've long heard good things about them and I love the design. I'd driven by a couple weeks ago, and I could tell they were open for business. So, on a recent trip to Castleton I finally made the time to stop. Dutch Bros., in case it's not obvious, is a drive-thru or pick-up coffee joint founded in Grants Pass, Oregon in 1992 by Dane and Travis Boersma (and yes, really of Dutch descent. On a sad note, Dane has since passed away from ALS). It's now headquartered in Tempe, Arizona now and is still primarily known for being in the western U.S. However, they've gone as far as Florida and only recently entered the Indiana market. Dutch Bros has both franchise and company-owned locations. The vast majority of locations are drive-thru with a pick-up window. Each location sells both hot/cold drinks, non-coffee options, and a relatively small selection of baked goods. Tbetween 2010 and 2015, only 3% of all Dutch Bros franchise locations closed.[8] In 2017, Dutch Bros stopped franchising and started opening only company-owned stores.[12][32] As of June 2021, franchisees were running 264 Dutch Bros stores and another 207 were fully company-owned.[30] The company has a history of buying out franchisees that failed to meet the company's customer-service standards.[8] Dutch Brothers has an annual fundraiser called "Drink One for Dane," an event that supports the Muscular Dystrophy Association. They also support other events. On this particular day that I visited, it was particularly cold and the line was long. There's a recommendation that you use their app, an app that offers quicker service and a variety of offers. There was one employee periodically standing outside to take orders as the line was definitely moving slowly. Several cars went around and parked to use the pick-up window. I ordered simply - a large iced Americano. I was actually pretty stunned at its affordability. It honestly was delicious and I would easily order it again, though I do plan to try other offerings. I see great potential that this will go up to five stars for me, however, given how slow service was I just can't justify it right now. The employees were friendly, ordering is simple, prices are definitely lower than some key other chains, and the product was delicious. So, I'm sticking with a 4-star review for right now. I'm thrilled Dutch Bros has entered the market. They're right next to the Krispy Kreme. I kind of wish we'd had an entrance right off East 82nd Street, however, it's worth the detour and once they work out the bugs this should be a top-notch option in the Castleton area. read more

This was my first time trying Dutch Bros and I was excited to see what the hype was about. They were not busy at all so I decided to stop by today. You can download the app, and your first drink is free. The staff comes up to your window for you to order and they were extremely friendly and professional. When I pulled up to the window I was greeted by another friendly employee and told her this was my first time stopping by. All the staff started cheering, it was funny. She also gave me a sticker, I assume this is due to the recent opening. The drinks are very customizable. They also have a walk up window which I thought was nice. Overall it was a good experience and I was impressed with the staff. Thank you for my amazing latte, and welcome to Indy Dutch Bros!!! read more

Dutch Bros Coffee - Juice Bars & Smoothies Near Me - Indianapolis, Indiana

It was mid day near Dutch Bros with the line 6 deep. So I walked up to the window to do the order, and I'm glad I did. They were efficient. I enjoyed my coffee. I think next time I might splurge and get a banana soft top. This is a to go place, not a Starbucks like place to work and hang out. There are no customer bathrooms or tables, strictly come for the drinks, and they were good. So the ambiance depends on the weather or your car. read more

I had drove past and seen that the this location had opened up finally so I had to stop by. Today was the first day of the store being open. Surprisingly there were not a lot of people there in line which I was surprised by but I think it was due to people probably not knowing it was opened and then I did go there at 10:30am. Customer service was great and they were very quick. The order taker he was very friendly. I have the app so I had used it to pay. I do recommend downloading the app to earn points. Also with the app if you are a first time customer you can get a free drink. They did give me free stickers due to my visit today. They have a drive thru or a walk up window. Also you can order ahead on the app. The store looks very clean inside that the workers are working inside from. The building is nice. I really enjoyed my iced golden eagle chai with oat milk. The price is very reasonable for the size you get. I will be back here again. You definitely should try it out if you haven't yet. You won't be disappointed read more

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This is the best drink place I have ever been to. The drinks are so delicious and you can get a secret item drinks on the menu yum the staff is so friendly and welcoming when you pick up the drinks. I would recommend this place a 10/10. read more

The girls we dealt with at this location were so nice and talkative. Super helpful and cheery. Drinks were amazing as always

I am sad write this review. I am a dutch bros fan through and through... But today I went with my boyfriend and we were very excited to go. We wanted a kool blue rebel and a tigers blood lemonade. (I have to add the girl who took our order was sooo sweet and she was great!! didn't catch her name but she was a curly blonde) We waited in line for a while (obv expected, we aren't upset about that) We went to the window and it looked like only one person was working the line. I have to preface that they looked to be under staffed with no manger. We are not upset about that and we understand and have worked in customer service. We are upset because after receiving the drinks we noticed they were wrong. They were both a big mix up so we went back to get them remade. The girl who took our order apologized and handled it amazing. Now the other person inside.. not so much. They "apologized" under their breath and after pulling away the drinks were made wrong AGAIN in the same way. I was a little frustrated so I went to the window and said "hey this is supposed to be lemonade and this one is supposed to be energy" They replied with a snappy tone "well i have this whole line so it'll be a bit" I wasn't trying to make a scene so I left it and my boyfriend found the other girl and asked her to help us. She remade the drinks within a minute and apologized and this time guess what.. the drinks were made correctly!!!! She is a great employee and handled the situation great! For the other person. Maybe more formal training and to slow down. Im not here to give advice but something has to be done about this. We ended up with 6 drinks after. So unnecessary. I get it was a little rush but them rushing and not slowing down to read the proper ingredients needs to be addressed. SIX DRINKS IT TOOK!!!! Anyway I will be going again but just upset. Pics clearly show left drink being the correct order and the right being whatever they made.. (we had ss off the website of the drinks we wanted) read more

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