I utilized this cleaning services back in 2019 for a deep move-in cleaning; I had done some minor cleaning prior. I was very dissatisfied, I noticed no major difference, the cleaner did not clean behind appliances or deep cleaned the stove, Practically $300 down the drain. I would not utilize their services again or recommend. I am Giving two stars, because Selina the owner was responsive when scheduling. read more

I requested a quote for monthly cleaning of a small one-bedroom apartment. I was told by Selina that it would be $150 for an initial "deep cleaning" and $100 thereafter. I agreed and scheduled the initial cleaning. This is an excerpt from Selina's email: "Your cleaner (Leah), will arrive by approximately 9:00 a.m. She will be providing her own cleaning supplies, but if you have certain products that you want to be used, feel free to let her know." Leah was 30 minutes late. At 20 minutes past, I called the 508 number on the website and left a voice message for Selina since I did not have a number for Leah. Once she arrived, I specifically asked Leah if she had Pine-Sol as that is my cleaning product of choice and if she didn't have it, I had some that she could use. She told me yes, she did. I also asked her to use my vacuum exclusively. I showed her around the apartment and asked what exactly she would be doing. She told me dusting/polishing, baseboards, floors, bathroom and kitchen surfaces. I asked her if she cleans under the bed and she said yes. I also asked, since this was the initial ("deep") cleaning, how long she thought it might take. She said about three hours. I left her my phone number in case she needed to reach me. Two hours later, Leah texted me that she was done. When I walked in the door, the scent that greeted me was decidedly not Pine-Sol. I want to say Fabuloso (which I abhor), but I can't be sure. This wouldn't be an issue if I hadn't specifically addressed this and had a big bottle of product she could have used. For an initial "deep cleaning," I expected a clean apartment, not a cleaner-than-I-left-it apartment. And while there were things that were sufficiently clean (furniture surfaces looked well dusted, under the couch cushions was vacuumed, the microwave was cleaned, the stove top looked great, and I believe she did use my vacuum as requested), there were also a few misses. I found dirt and debris in the kitchen corner. The faucets/fixtures in the kitchen and bathroom were partially wiped down (some streaky, some was just unclean. Another reviewer described that it "looked like they were wiped with a dirty rag" and I agree), the kitchen sink had dried food on the sides, and there was debris and hair around the base of the toilet and under the trash barrel. When I looked under the bed, I found a spot of my cat's spit up that was dry, indicating it was there prior to Leah arriving. While I'm not particularly proud of the fact that I don't look under the bed often enough to know that was there, I paid $150 to have my apartment cleaned ("deep cleaned" - again, Selina's words) and it wasn't clean. This isn't subjective. There was significant dirt, debris, and "mess" that shouldn't have been there. I also take issue with the owner's communication or lack thereof. I was a bit put off by not hearing from her in response to my voice message as a courtesy. I did receive a generic-type email saying that she hoped all was to my satisfaction. At that point, I assumed she still had not listened to my message which was even more off putting. So while there were some good aspects of the cleaning job, the bad (from both the cleaning and the owner) outweighs the good. I will not be using this company again and cannot recommend them. read more

I don't recommend using this company. Owner (Selina) is lacking in communication and customer service. On multiple times she forgot to tell us they couldn't clean our home which left us confused when no one showed (especially since an email/text is so easy). She also just raised our rates without the courtesy of letting us know first via email or a phone call. I used Dustbunnies for 1.5 years and the Owner's lack of communication drove us away to find a more deserving person/company. read more

I paid $150 for this company to come in and do a "deep cleaning" of my house and it was a joke. The inside of the microwave wasn't touched. There were footprints and crumbs left on the kitchen floor and the rugs we're barely vacuumed. The faucets downstairs and some of the surfaces looked like they were wiped with a dirty rag and she left some dirt rings on a shelf from a plant that was overwatered. I literally vacuumed my entire house after she left and wiped down the surfaces with a clean rag (revealing plenty of dirt.) I contacted the owner of this business asking her to give me a partial refund since I didn't get a deep cleaning and she said they have video of the house and it is clean and "clean is subjective" anyway. My house is always tidy so a video would not show a dramatic difference in the details I am pointing out. She has refused to refund me the $65 difference between a "deep cleaning" and a general cleaning which I think is a very reasonable request given the shoddy job. I also take issue that they videotaped my house without my consent. I don't know these people from Adam so this feels like a violation of our privacy to have a video circulating of the contents of my house and does not serve to prove that my house was cleaned. Video can not pick up the nuances of dirt anyway and it seems that your customers' feedback should be the best indicator of a job well done. Don't let the Bible quotes on her website fool you. This woman takes payment up front, sends another cleaner in, and then calls a crappy job done. That is a scam artist to me. read more

I started using Dustbunnies about six months ago. They came in and did a full once over and now come once a month for maintenance. I always have the same girl which makes me feel even more comfortable having someone coming into my house while I'm not there. I have two dogs, two kids and a boyfriend. My house is a challenge for her for sure. Sometimes things get missed but I can completely overlook those little things because at the end of the day, I'm coming home from work to a clean house that I didn't have to clean myself which allows me more time with my family. My only wish is that I could afford to have her come every other week because I'm sure she isn't pleased to walk into my mess :) and those two dogs? I have even asked her once if she could let them out to pee before she left, and she said no problem. I don't ask her to do that but this one time I was in a pinch. I was sold on her from that day forward. As far as the owner of this business, I couldn't be any happier with her. She texts me well in advance of when I've been booked so that I can plan. If it isn't a good day that's been offered, she has zero complaints about rescheduling around me. I think her professionalism is above and beyond most companies these days. Thank you Dustbunnies for helping me with the one thing I dread most!! read more

A few months ago we were looking for a cleaner to come to our home once a month. I found Dustbunnies and have been completely satisfied ever since. The owner is super flexible and easy to work with and the young lady that cleans our home ALWAYS shows up on time, is friendly with our kids and dogs, and ALWAYS gets to work right away. She does a fantastic job and we plan on using them for the foreseeable future. 5 STARS with no reservations whatsoever. read more

The cleaner that came to my house repeatedly missed spots, left a bathroom rug on my KITCHEN table and used NO cleaning products. I contacted owner who initially said she would send someone else, and then I never heard back. This was the third time the house was NOT clean when I returned, and I learned she was at the house less than an hour the last time. Very unprofessional "company" and workers. read more