Jeff that works at the Washington Street location is extremely helpful. I've had a couple of issues…read morewith my vehicle and all I had to do was drive up, and he would come out and assess the issue with no questions asked! Now that's what I call customer service!!!

Ryan is always super helpful getting our orders together for our small business. Always on time for…read morepick up!

fair honest dependable and works seems to always be done right the first time. I have been using…read moreBob's Auto for 30 years

Bob is a great mechanic. Have been going to him for years! Honest and cares. A rear commodity!read more

Found this company via Google search. I called and made an appointment, for front pads and rotors,…read morethis morning at 9. When I got there Joe was working on another car. Normally, I would be upset but he was soo personable and was multi-tasking like nobody's business. I watched part of the Brazil v Costa Rica (congrats Brazil) soccer game with the sweetest lady, Joanne, while we waited. He worked on both of our cars, in tandem and got us both out in a reasonable time frame. The price was fair and worth it for the work. When you get there you may look around to confirm that you are in the right place but you are. The signage should probably direct you to the correct entrance but otherwise no issues. Definitely worth a repeat to see if Joe will be our "Go To" for brakes and oil changes.

Saved nearly $200 on a job well done--over the dealership. Great value, great work!…read moreI would highly recommend this business.

If it wasnt for Paul in service, I wouldn't have a 3-year vehicle history on my vehicle. The…read moreknowledge that I have gained from owning a EV is better than the knucklehead dealership I purchased my car from. When looking into upgrading my car, he even broke down the pros and cons of going from a Bolt or sticking with Volt and brought me up to sales to speak with a knowledgeable sales rep. Would give 5 starts except for when making an early morning appointment, I was 45-min earlier than what was scheduled by their computers even though the text and email reminders said something different. Thank goodness for coffee!

I'm a Corvette fan! And these guys are doing it right. Whether it be a stingray, Z06, or ERay,…read morethese guys have got have got you covered. Some of their EVs also caught my eye. This should be fun!

Ron is an awesome dude. I've been going to him for years, very honest and reliable, and won't hurt…read moreyour pocket.

Amazing, professional, and old school mechanic.. who has a wealth of knowledge about vehicles.. he…read morehas a care for people with car repair in waterbury ct. Ron, found an issue with my acura that the dealer after yrs of my complaints and hrs at the dealer. Who said" could not find issue or no problem " i bought my car to Ron due to a friend recommended him. So i stopped by.. Ron in 15mins found issue and showed me the problem!!! Unbelievable!!! I was so Happy And pleased.. i offered payment for his time. he said No! I was so amazed at how experienced he is with cars and trucks.. i would tell anyone to bring your car their.. he is probably the best in the business!!! Thank u Ron. Never retire.

I had an excellent experience working with Seamus! He was professional, knowledgeable, friendly,…read moreand genuinely listened to what I was looking for. He made the entire car-buying process easy and stress-free, without ever making me feel pressured. He was honest, patient, and went above and beyond to make sure I was completely satisfied with my purchase. I highly recommend Seamus to anyone looking for a great car-buying experience. He checked on me few days after purchase also! Thank you for making the process so enjoyable!

PJ is the man to see! I've bought 3 vehicle now through Mercedes North Haven , 2 Mercedes Vehicles…read moreand 1 Diesel Truck. And I absolutely loved my experience and Vehicles!

I have purchased cars here before, why? Because they are not only kind, professional they do not…read morepressure you in anyway. They listen! Rich was my salesperson and took his time listening to what I was looking for and was responsive to any questions I had. He is amazing! Keith the sales manager had helped me purchase my cars in the past and was another reason why I came back. The team of people that help with paperwork and finance were unbelievable . Again I left with my dream car and so so happy. This is your go to place!!

Nice folks. Came here for a recall. Smaller waiting area than most but suitable nonetheless…read more Complimentary WiFi is there as well as your typical coffee maker. Other snacks are there for sale (other dealerships I've been too have provided them free of charge). Nice visit overall.

Went to the Chevrolet dealership in Vernon for a repair. They quoted $3,800.00 to fix my car. I…read morethen went to Axelrod Tire and Service in Portland, Ct. to get a second opinion. I spoke to John and showed him the quote from the Vernon dealership. After reviewing the issue he stated he thought he could fix it for less. I left my car there and the next day I was informed that the repair was complete. The bill came to under $800.00. I can't thank John enough for this fabulous service.

So I have a Cadillac CTS and i had a light on for the front drivers tire needing a tire sensor…read more I explain that i have my own that i had bought and John told me he couldn't program it unless it was his. Ok, so i go down there and explain which tire sensor it was and they still insisted it was one of my back tires. I go to leave and my light is still on because they couldn't program it correctly. A week later i called back and they swear they've got the fix now, I left work early to get there, just for them to frantically try to find youtube videos on how to do it, still didn't get it. So i leave and go to the guys i have always trusted for over 10 years over at Pop's and low and behold, it was my front drivers sensor, which they replaced and reprogrammed all my tires for me. So i call John back and he begins to raise his voice at me after i explain i just had to have Pop's do what i paid them to do, he gets extremely defensive and demands the number to Pop's. He speaks to them and i called John back and he asks me to fax the Pop's receipt, so i do. Let it go a few days, he never once in all this called me back on his own and avoided my calls, i know this because calling from a blocked number within seconds and he picked up. So finally he says he will give me back the money for the part, but not the labor money. Why should i pay for labor for a part you couldn't install start to finish and had to be redone because he couldn't program or messed up mine? So at this point it's really for me about how unprofessional to raise your voice with a customer and avoid and be rude and not follow through. Why should i be stuck with the labor charge? Again, it's principle. I don't really care about 50.00, obviously he needs the money more than i do. Just a very disappointing experience. Would not recommended. I will just stick with my guys at Pop's who have never let me down.