Great experience here. I was in a rental car and one of the tires was low. Stopped in and they…read moreimmediately helped me out. In less than an hour, I was on my way. Turned out a big nail pierced the tire. They have a partnership with Enterprise rent a car and the service was free of charge. I'll definitely come back here again.

Competent, proficient and best of all, honest service for a guy like a me who just wants his car to…read morego when I want it go and stop when I want it to stop.

We had a mystery where my brake pedal went to the floor. We had driven inland 2.5 hours through the…read moremountains. And when we got up the next day and went next door for coffee and had just finished our coffee and we're backing out of Starbucks it happened. So we filled the brake fluid and headed to Les Schwab . There they filled the brake fluid again . Not understanding we had only driven a mile. ( why is it mechanics dont listen to women. I used to rebuild cars ( old now) Turned out they needed to look deeper , one is the hoses to the ABS was leaking fluid rapidly ( very dangerous). Les Schwab could not repair it nor could their other branch. They recommended another place in town but that place had a 3 week wait. So we took a flat bed tow truck ride back to the coast... vacation cut short. ( the guys were pleasant, they tried , but it would have been faster had they listened to the fact we had just filled the master cylinder , they tried to send me back home through the mountains with a leaking ABS line ( likely we would have crashed)

Everyone was super nice and very helpful, got my car in and out of there in like 20 minutes!read more

These guys have helped me many times with my many various car issues and I very much appreciate…read morethem!

I had to call Maynard Hadley for help getting out of a ditch in Forest Park, Jacksonville. I ended…read moreup calling back several times to cancel and rebook the tow, and the ladies who I spoke to (Kathy and Nadine) were very sweet and helpful each time, despite my indecisiveness about booking the tow. Once I did decide to, they dispatched the driver within 2 hours, and I met him at my vehicle. Cole was not only professional and knowledgeable, but he was also kind and had a great attitude--considering it was snowy, wet, and 40 degrees out. He didn't complain once, and even tried to make me feel better about the situation I got myself in. He worked quickly and assessed the situation. Once he decided what to do, he explained it to me and asked if I wanted to hang out in his rig and watch. He ended up pulling my vehicle out without causing any damage, and then followed me down the hill to make sure I was able to get out. I was really impressed by him and I really loved his attitude. I would highly recommend their service. The fee was extremely reasonable given how difficult and miserable the conditions were. I hope to never have to use them again, but if I do, I'll feel confident in doing so. Thank you, Cole!

I was driving on the freeway and my low tire pressure light came on. I took the next exit and…read moregoogled tire shops. Phoenix Auto Center was closest so I went there. They were very accommodating and got me right in and fixed up, plus they did it for no charge! They made my day! What a refreshing experience!

Youtube Reivew: https://bit.ly/3Q3UpLR…read more Point #1: Excessive Markup on Fuel Pump A 22-year-old customer brought her car in after the check engine light turned on. She was advised to replace the valve gasket and fuel pump, with a total estimate of approximately $3,000. Because she relies on her car to commute to Grants Pass, she felt pressured and agreed to the repair. The receipt shows she was charged $2,000 for the fuel pump alone. -Typical fuel pump cost: ~$500 -Amount charged: $2,000 -Markup: 300% When questioned, the shop stated that this level of markup is "typical" for their business. Point #2: Failure to Disclose Critical Repair After completing the initial repairs, the customer received a message stating that an additional $3,000 timing chain repair was required for the vehicle to be drivable. This information was not disclosed upfront. When asked why this critical issue was not communicated earlier, the explanation given was that it "may not have been noticed until later." -This explanation is highly questionable. -The timing chain is located in an area that would reasonably be inspected during related engine work. -It is unlikely that such a major issue would only be discovered after completing the initial repairs. It is reasonable to conclude that this information was withheld, as the customer may not have approved the initial repair had she known the full scope of required work. Point #3: Inflated Labor Charges for Timing Chain The shop quoted $2,252 in labor for the timing chain replacement. -Claimed labor time: 8.5 hours -Implied hourly rate: ~$265/hour -This is significantly higher than industry norms: -Typical labor rates: $120-$160/hour The shop stated this was due to "tiered labor pricing" based on job complexity. However: -This pricing structure was not clearly communicated -The effective hourly rate is well above standard ranges -This results in approximately $1,000+ in additional labor cost compared to typical pricing. Conclusion The pattern of behavior raises serious concerns: Excessive part markup Delayed disclosure of critical repairs Significantly inflated labor charges Taken together, these actions suggest a lack of transparency and raise questions about whether the customer was treated fairly.

"Jeremi was awesome from the moment we walked in until the end of service. He was knowledgeable and…read moreprofessional. We will definitely be back if we're in town again. Great staff-thank you, we truly appreciate you."

Overtorqued the ever loving shit out of one of my lug nuts causing me to strip my steel lug lock…read morekey. Told me it was impossible that that could've happened and refused to give me a new lug lock key after I went in. Go to Costco for the love of god

The guys here are great! They work hard and do the best to understand and work with customers on a…read morebudget & in a pinch. Fast service and really helpful advice. 5 stars!! Thank you so much for your hard work and kindness!

this place sucks, very pushy& bad location. I almost got hit when trying to pull out…read more they changed my dad's brake pads and not rotors. sad

Medford Cycle Gear is more than a corporate motorcycle retailer. It's a hub for the local…read moremotorcycle community. A place not only to buy what you need but to also talk shop about rides, races, and anything else of interest around motorcycle culture. Southern Oregon does not have any moto inspired coffee shops like See See in Portland or bar/restaurant like Bike Shed in LA (someone would make a killing if they opened one) so Cycle Gear is our spot. Thanks to team members there like Max, Emeilio, and Mikey who are always very helpful and take the extra time make sure you have exactly what you need. This Cycle Gear now just needs an espresso machine, a few beers on tap, burgers and fries and it'll be all we need. Oh, and sponsor some track days .

Four stars for being the largest motorcycle accessory, clothing and parts store in the area. I was…read morelooking for top of the line modular helmets; they didn't have any in stock but could order them. They have a huge selection of inexpensive to mid-level helmets and the same goes for their clothing selections. Both street and off-road clothing is in stock. The parking is behind the store, available from Oak St. or Court St.

A year ago I walked into D&S terrified, but also exhilarated at the idea of learning to ride at…read more45yrs old. As a woman, an "older" woman at that, I wasn't sure what kind of reception I'd receive. Terri, the owner (and daughter of the founder) welcomed, encouraged, and assured me that I could do this! She helped me pick out my perfect starter bike. When I had questions about my bike after dropping her, the service department didn't judge, but made sure I had all the tools I needed to be successful. When I found myself challenged by different riding scenarios they always had tips for me. The icing on the cake is the extra work they put in to help my husband with a surprise of massive proportions when he bought me a new bike for our 30th anniversary this year. Today I'm happy to say I know several D&S employees by name, feel welcome when I'm there, and would highly recommend them to anyone!

Yesterday a friend of mine lost a muffler pipe on the road when we were headed towards the Old…read moreSiskiyou Highway to visit Mt. Ashland. Since we were passing D & S anyway, we dropped by to price a new piece for the one lost on Interstate 5. A manager, Josh, overheard our dilemma and mentioned that there was an 'old' one in the back that would fit my buddy's Heritage. Josh then proceeded to install the pipe he found, test drove the bike and didn't even charge for the impromptu service he had performed! We couldn't believe it! He sat in the hot sun fixing a 'hot' bike, and renewed our faith in D & S with his kindness and help. FIVE stars for sure, and I'd give more if I could!

So lucky to have found these guys when our RV broke down!…read more Our experience was that they were fair, very accommodating, professional outfit. Highly recommend

We broke down in our RV with 2 babies and a dog inside on our way to Crater Lake from CA. These…read moreguys were Amazing! They got us fixed up and back on the road in 1 day and once we got back I had their work reviewed by my local mechanic and he too was very impressed with the level of work they were able to get done in less than 8 hours. So, Thank you Peterbilt, you saved our family vacation and were friendly to boot!

I have bought a battery there and they installed it. They have replaced head lights for me. They…read morehave answered questions on parts . The guys are quick and responsive. Love going there !

Great Experience! We were initially headed to Wal Mart for some chains but they were sold out. I…read morecalled O'Reilly and Tasha (or Sasha?) answered. She was so helpful! She helped us put our new windshield wipers on too. Highly recommend this location!