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    Dupage Medical Group

    3.8 (5 reviews)

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    Lilia Protaziuk, MD - Edwardelmhurst Health

    Lilia Protaziuk, MD - Edwardelmhurst Health

    3.5(2 reviews)
    2.3 mi

    This was a very unpleasant experience. Unfortunately, I…read morenever had the chance to meet this doctor. The staff working for her, as well as the medical office itself, behaved in a very confusing and unprofessional manner. I scheduled an appointment through the patient portal after seeing available dates and times for this doctor. However, within a few minutes, my appointment was automatically canceled. I called to ask what happened and was told that the doctor is no longer accepting new patients. This raises a reasonable question: why are appointment slots being publicly listed online if new patients cannot actually book them? I asked the administrator this exact question, but she simply kept repeating the same phrase like a recording: "The doctor is not accepting new patients." I explained that this explanation is not acceptable. If a doctor truly is not accepting new patients, then available dates and times should not be published at all. Instead of addressing the issue, the receptionist began pushing other random doctors on me. If I wanted to see just any doctor, I would have booked one myself. It was important for me specifically to see this doctor, and that was completely ignored. Overall, this felt like a waste of time and very poor communication. Listing appointment availability that patients cannot actually use is misleading and frustrating.

    My father has been seeing Dr Protaziuk for many years. We have found her medical care to be…read moreconsistently excellent. Express your concerns to her clearly, and she helps you to address them. She listens, examines, recommends appropriate tests and therapies, and helps you to get better, and to stay well. She understands that we're human, and gently reminds us of what (we already know) we should be doing for our health. She would be a fine leader of your medical team, and I can highly recommend her

    Vinitha Kunchala, MD

    Vinitha Kunchala, MD

    3.6(5 reviews)
    8.1 mi

    She is one of the best around. I know her old office staff were not the greatest, but we are…read moretalking about her care not the care of her off staff. If you are kind they are kind. So be kind and not rude and demanding.

    I called your office Monday Dec 1st around 10:30 am to get a refill on my prescriptions that I was…read moreout of was speaking to a lady at your office about refilling & she said I could not get because I had not seen the doctor & missed an appointment because I was not working & had no insurance at the time & the lady did not care or offer any other solution other than making an appointment after which I admit I lost my self control & told the lady what was i supposed to do in meantime I am out of pills I could possibly have a heart attack because I get heart palpitations when I don't take my meds ,all in all she did not care I apologize for saying the things I said ,but customer service should always have patients with there clients not argue back I admit I am old & a little crabbie at times I just needed my meds refilled didn't know I had to see doctor again if she only could of offered to talk to doctor & prescribe a few pills till I get in to see her but she never offered i never got her name she never told me ,but at the end she never made appointment didn't try resolve issue which is part of customer service & hung up on me so I just wanted to let you know I am switching doctors today & that lady whom ever she was should take classes on how to properly handle a patients concerns no matter what the patient says to them I never swore at her or disrespected her she should kill her patients with kindness not argue with them & make things worse terrible customer service, didn't even make appointment or transfer me to someone else who trained this woman I know I have spoken to her before always short ,& rude in a subtle way ,but I can tell been in customer service 35yrs sorry for this bad review it's nothing against Doctor Kunchala or the other nice employees working at that office.

    Dupage Medical Group - physicians - Updated May 2026

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