As much as I'd like to say more positive things about this storage facility, I can't say much. The positive things are that their prices are fair and they don't price gouge like a lot of other storage facilities. The facility is also reasonably clean and safer than many; gated (code enforced) entrance. I have recommended them to a few people but we all seem to have similar feedback.
What makes it rather unpleasant and why I would like to move my stuff out of there as soon as I'm able is: 1) The manager is in general quite rude. She does not appear to like her customers very much, and tends toward being argumentative or fault finding. My spouse and I rented this unit and have been quite taken aback by this. We do our best not to take it personally, although it may be intended to be, as I've heard this from a several others that either used to store their belongings there and one person that currently has a unit there.
It is also difficult reaching someone in the office. The limited hours the voicemail says they are in the office, isn't always the case.
What's most frustrating though is that they will not accept any credit card for autopay! This means, that (unless you're a local), you will have to call in every month to make a payment. Alternatively it means sending in a check. However, my spouse and I don't use checks, and haven't had to in some time. We may have to just for this business, especially since the last payment was refused because they won't allow payment from any credit or debit card that is not in the name of the person(s) renting the unit. They would not even accept a payment from my business partner, even when she offered to call in on my/our behalf so they can verify her.
Essentially they make it extremely difficult to pay and pay on time. They also don't often return calls or emails in a timely manner, which results in late fees, as a previous review stated. The manager does seem to respond more promptly to texts, but I can share photos of our text dialogues that show that she really rather you didn't text her at all... unless it's something she considers a true emergency. read more