Went in to have my truck's check engine light checked. Turns out it was a recall, need to order part. Ok, three weeks go by, call, no part yet. Three more weeks go by, no part yet. Call Ford complaint line and file complaint, next day part arrives, what a coincidence. Schedule appoint for 3pm, 1 hour fix time. Arrive and turn in key. 30 minutes later walk to counter and ask if the hour starts at drop off time or when it gets taken to the garage because my truck has not moved. Apparently it took 30 minutes to get the part from parts that was scheduled to be replaced. Ok, more waiting. Over an hour later go to ask if the 1 hour service is almost done, because I have been here for 1:45. Girl at counter starts getting extremely rude and short with me about how long it should take to be fixed. Finally get my truck back. Do not recommend the service department at all. I will find another dealer to go to. Lost a long time customer for good read more