Absolute worst dealership I've ever dealt with. If I could give a 0 star I would. I'll try to make this as short as possible, BUT PLEASE READ BEFORE YOU PURCHASE A CAR HERE. To start off, my wife and I drove over 4 hours to buy a grey 2021 Durango. We traded her car in. Her car valued at $27K. They tried to say that we agreed to put money down on top of that, but we did not. They even tried to slip it in the paperwork. The Durango was advised to have a "lifetime power train warranty" which apparently only applies IF YOU GET THE CAR SERVICED THEIR EVERY 5K miles. Obviously they didn't mention that considering we live so far away. Secondly, we when got home, the next day we noticed that the Durango was leaking transmission fluid. We decided to trade this piece of garbage back to the dealership for her old car. They agreed, and said they would trailer her car, and trailer the Durango back to OH. However, they DROVE her old car four hours to KY and DROVE the Durango back. The Durango was literally leaking Transmission fluid. Why on gods green earth would they choose to drive a car leaking Transmission fluid that far, beats me. The driver was one of the rudest individuals I have ever dealt with. He continued to make snarky comments at my wife and implied how aggravated he was. Please...take your business elsewhere. You've been warned. read more

Absolutely the WORST place to do business, if negative reviews existed that's what they would be getting. Drove 4 hours from KY to look at a used 2021 Durango RT (destroyer grey - buyer beware) with around 45,000 miles on it. Got there done a test drive other than the smoke smell (that they said wasn't in it), all looked good. After waiting for 2+ hours in the lobby we finally got called back to start the paperwork. During that process they told me that their "lifetime powertrain warranty" would only apply if I got serviced at their dealership every 5,000 miles. Keep in mind I did ask the sales-person about the warranty's still on the car, since that was a very important factor for me, and they didn't decide to disclose that information to me then. While I understand why they would want to do this, no one ever made me aware of this fact until the day of, though they were made aware that I live a long distance away and assuming they have common sense, would know that would not be an option for me, now this was a deal-breaker. They added an extended warranty and got me down to a monthly I was okay with, but when I went to sign I noticed that they added a $500 down-payment that I had never paid and did not agree to pay. I am very glad I noticed this. Red flag after red flag, why did I not just walk out? They fixed the issue and I signed, got the keys and drove home. The next day we noticed that it was leaking some kind of fluid, the trunk was coated in oil, so we got under and lo-and-behold nothing other than a transmission line leak. Called the dealership and they agreed to send me my car back on a trailer and pick the Durango back up, you-know, since the Durango was leaking transmission fluid very consistently it was probably best not to try to drive it back. Good deal, right? Bad situation made right by the dealership? Think again. Next day comes when they are supposed to pick up their car and deliver my car back and what do they arrive in? None other than my car itself. Yep. They drove MY car 250 miles and were expecting to drive the Durango back another 250 miles to their dealership. The driver, Tom, was also EXTREMELY rude and sarcastic when I asked him why my car wasn't on a trailer like it was agreed, I then told him I didn't know how the Durango was going to make it all the way back to the dealership leaking tranny fluid like it was and he then said "well that seems like my problem" with a big sarcastic grin on his face. I promptly called the manager, Greg I believe, to ask him why my car wasn't delivered as promised and he basically insinuated that they never agreed to haul my car back on a trailer, which they did, and that it was probably a problem to be discussed with the other manager that was supposed to sort this whole mess out, Ricky, who was conveniently not in. Not to mention all the calls I made where I was put on hold and promised a call back that never came. These people are rude, lying, crooks and I would HIGHLY SUGGEST you to TAKE YOUR BUSINESS ELSEWHERE. read more

***BEWARE***BEWARE***BEWARE*** Actually ZERO stars but I had to select one for posting to appear..... You do not want to purchase a vehicle here! Owner and sales manager are very shady and shrewd "business" people, if you would even honor them with that description. Found a car online, talked with a salesman (who was outstanding and deserves to work somewhere much more worthy than this hell hole), negotiated a deal with him and also spoke with a sales manager, who "seemed" like an upstanding guy (NOT!). Put a $4000.00 deposit down on the car on a Wednesday evening and planned on picking it up on Friday morning when they opened (due to dealership being 3 hours away). They ran our credit, got approval, gave our payment and who was financing it......Simply asked if my deposit was refundable if for some reason we didn't decide to purchase once we saw it in person and test drove it, was told it was. Well not even 24 hours later, the sales manager calls and says they can not hold a car and they would refund our money?!?! Supposedly they "don't take deposits to hold cars".... Seriously??? But you did 18 hours ago and had no problem with this??? Like this was something so new to them... someone puts a deposit down to hold a car until they can pick it up... I've never heard of a dealer who DOESN'T do this! Then the weasel tried to blame it on me saying we may not buy it on Friday... no sir, I simply asked if my $4000.00 was refundable SHOULD WE NOT DECIDE TO BUY IT..... Nice way to shift the blame for your pathetic business practice. So did I mention, today (the day they sold the car out from under us) is April 30, the last day of the month? Sounds to me like somebody's sales reports and business for the month sucked and they needed to sell some cars today, even if they were basically already sold..... Spoke with several people there, who were of no help and obviously don't have a problem sleeping after totally screwing someone, so there you have what you're dealing with when you buy a car here. Do yourself a favor and find a dealership that will appreciate your business, work for you, ensure your satisfaction and make customer service their priority. I can only imagine how terrible they would be to deal with, once they have your money and sale, and then you need service or have any issues.... There are many dealerships out there that will treat you as you deserve to be treated when spending your hard earned money. THIS IS NOT ONE OF THEM! ***BEWARE***BEWARE***BEWARE*** read more