1/5 -- Bait and Switch -- Stay Away I had an extremely disappointing experience with Dunning Motor Sales. After finding a Tahoe listed at an advertised price, I went through the process of negotiating and came to an agreement. A signed purchase agreement was sent to me reflecting that agreed-upon price -- I thought we had a deal. The very next day, I received a new signed purchase agreement with the price increased by $5,000 -- with zero explanation or justification for the change. When I pushed back and asked them to honor the original agreed-upon price, the dealership refused to move forward at the price we had already committed to in writing. This is a textbook bait and switch. A signed purchase agreement is not a suggestion -- it's a commitment. To reverse course the next day and demand thousands more is deceptive, unprofessional, and frankly unacceptable. I wasted my time, my energy, and my trust on a dealership that clearly does not operate in good faith. I would strongly caution anyone considering doing business with Dunning Motor Sales. If they'll pull this with me, they'll do it to you too. Do yourself a favor and take your business somewhere that actually honors their word. read more

Unfortunately, this was a body shop that my daughters insurance company had on their list. And it was the closest one to us. They had her bring her car up before they had the parts to repair it. Her car set in their parking lot for over a month. She only had a rental for a month. They should never have asked her to bring her car up until they had the parts and were able to do the repair. read more

Absolute terrible business! I was looking for a good used SUV a few months ago. I'm from the Cambridge area but live in Columbus currently. I wanted to give my business to a local place back home (partly because a good friend of mine was a salesman there). But their prices are astronomical compared to everywhere else. I was looking at a Ford Edge that had 16,000 miles. I found the same vehicle up here with less miles and it was so much cheaper. The SUV at their dealership was $3,500 more than the other. That is a LOT of money. Every vehicle I compared was thousands more at Dunning. And then they told me I'd have to have it serviced there or they wouldn't cover anything. Needless to say I bought a vehicle up here due to cost. And then I found out they fired their best salesman for absolutely nothing. It sounds to me like the other salesmen couldn't stand the fact that this guy outsold them by a huge margin, and he had to go. This salesman sold multiple vehicles every week and he was sacked. That's a sh*tty way of doing business. I would have loved to buy from a place where I grew up, but this place really sucks. And if you look at the other reviews??? They obviously have bad business practices. read more

Absolutely the WORST place to do business, if negative reviews existed that's what they would be getting. Drove 4 hours from KY to look at a used 2021 Durango RT (destroyer grey - buyer beware) with around 45,000 miles on it. Got there done a test drive other than the smoke smell (that they said wasn't in it), all looked good. After waiting for 2+ hours in the lobby we finally got called back to start the paperwork. During that process they told me that their "lifetime powertrain warranty" would only apply if I got serviced at their dealership every 5,000 miles. Keep in mind I did ask the sales-person about the warranty's still on the car, since that was a very important factor for me, and they didn't decide to disclose that information to me then. While I understand why they would want to do this, no one ever made me aware of this fact until the day of, though they were made aware that I live a long distance away and assuming they have common sense, would know that would not be an option for me, now this was a deal-breaker. They added an extended warranty and got me down to a monthly I was okay with, but when I went to sign I noticed that they added a $500 down-payment that I had never paid and did not agree to pay. I am very glad I noticed this. Red flag after red flag, why did I not just walk out? They fixed the issue and I signed, got the keys and drove home. The next day we noticed that it was leaking some kind of fluid, the trunk was coated in oil, so we got under and lo-and-behold nothing other than a transmission line leak. Called the dealership and they agreed to send me my car back on a trailer and pick the Durango back up, you-know, since the Durango was leaking transmission fluid very consistently it was probably best not to try to drive it back. Good deal, right? Bad situation made right by the dealership? Think again. Next day comes when they are supposed to pick up their car and deliver my car back and what do they arrive in? None other than my car itself. Yep. They drove MY car 250 miles and were expecting to drive the Durango back another 250 miles to their dealership. The driver, Tom, was also EXTREMELY rude and sarcastic when I asked him why my car wasn't on a trailer like it was agreed, I then told him I didn't know how the Durango was going to make it all the way back to the dealership leaking tranny fluid like it was and he then said "well that seems like my problem" with a big sarcastic grin on his face. I promptly called the manager, Greg I believe, to ask him why my car wasn't delivered as promised and he basically insinuated that they never agreed to haul my car back on a trailer, which they did, and that it was probably a problem to be discussed with the other manager that was supposed to sort this whole mess out, Ricky, who was conveniently not in. Not to mention all the calls I made where I was put on hold and promised a call back that never came. These people are rude, lying, crooks and I would HIGHLY SUGGEST you to TAKE YOUR BUSINESS ELSEWHERE. read more

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Absolute worst dealership I've ever dealt with. If I could give a 0 star I would. I'll try to make this as short as possible, BUT PLEASE READ BEFORE YOU PURCHASE A CAR HERE. To start off, my wife and I drove over 4 hours to buy a grey 2021 Durango. We traded her car in. Her car valued at $27K. They tried to say that we agreed to put money down on top of that, but we did not. They even tried to slip it in the paperwork. The Durango was advised to have a "lifetime power train warranty" which apparently only applies IF YOU GET THE CAR SERVICED THEIR EVERY 5K miles. Obviously they didn't mention that considering we live so far away. Secondly, we when got home, the next day we noticed that the Durango was leaking transmission fluid. We decided to trade this piece of garbage back to the dealership for her old car. They agreed, and said they would trailer her car, and trailer the Durango back to OH. However, they DROVE her old car four hours to KY and DROVE the Durango back. The Durango was literally leaking Transmission fluid. Why on gods green earth would they choose to drive a car leaking Transmission fluid that far, beats me. The driver was one of the rudest individuals I have ever dealt with. He continued to make snarky comments at my wife and implied how aggravated he was. Please...take your business elsewhere. You've been warned. read more

Truck was there for insurance claim. They did the estimate and all was good. Communication is the worst I've ever experienced. They had my vehicle for a month when it should have taken them a week. I received two phone calls from them the first two weeks. Then crickets. Nothing. They lost my business. read more

Purchased a 2015 Chrysler T&C , not a great deal by any stretch, Recently got a flat tire and went to look for the spare. The was none. Contacted the Service department mgr via email since I also have an ongoing issue with my 2016 Ram 1500. Its been at least two onths and not a word on either issue. Decided to look inot trading the van in and brought the tire issue to sale associate. Learned no spare was sold with the van , I was told I should have received a can of fix a flat !! 35K for a van , with a trade in value today of 18K, no spare , no fix a flat, No offer to replace either one. I should note its been almost two years but who looks for a spare until you need it ? The 1500 has a flickering headlight issue which Ram is aware of but no fix and very little communication with service. I was really close to trading the van in to them for a Jeep Cherokee as I liked the salesperson but going upside down in a loan with a company that does little to fix mistakes makes me hesitant at best. read more

My family and I were traveling from PA to IL and our car broke down in Cambridge on a Sunday. First thing Monday morning I talked to Jason in Chevy service department. He got us in right away and we were back on the road before lunchtime. Explained everything thoroughly as the repair was diagnosed, approved, and the job completed. Thank you Jason. First working day after New Years and they were able to get us in first thing. When traveling and having car trouble, you just hope to find somebody to take care of you without taking advantage. They certainly did that. Prompt professional service. Would recommend. read more

They had my automobile for two and a half weeks. Charged me $450 to tell me that they ran tests and it would be another $3,500 for repairs. Worthless. I took it to another repairman who told me they could replace my entire engine for that price. Never again! read more

A vague anonymous reply on yelp doesn't cut it Dunnings. I bought my truck there, you have my contact info if you really valued your customers you'd make an inquiry. Thanks for nothing. read more

I was traveling, not from the area and had a flat tire. They got me right in, fixed the tire and back on the road very quickly. Customer service personnel were excellent, friendly, professional and efficient. read more

I purchased my vehicle and they did an inspection on it. The salesmen, Jeff Anderson and Lex (last name unknown to me), were wonderful. Couldn't be happier with the salemen. However when the battery had cracked and my car wouldn't start due to the battery acid now being splattered all over the engine bay, they (Dunning) did not want to have anything to do with me. Did not honor the warranty. I live less than 10 minutes from their lot. I'd rather fly to japan and get a car than buy another from Dunning Motor Sales. read more