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    Dunn-Edwards Paints

    2.7 (7 reviews)
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    7 months ago

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    2 years ago

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    5 years ago

    I called three separate times and placed on hold each time for nearly 10mins. No call back and no sense of quality customer service.

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    7 years ago

    Waiting time here is a joke. Does not matter if you order paint hrs ahead ,they still make you at least 15 min to get you the paint

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    7 years ago

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    8 years ago

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    7 years ago

    fast service if there arent too many customers, very good advice and the girls are pretty and knowledgeable.

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    Dunn-Edwards Paints

    Dunn-Edwards Paints

    3.4(16 reviews)
    9.0 mi
    $$

    Great customer service with a vast knowledge on non other than, you guessed it paints. I've been…read moremissing out on shopping here for all my painting needs. Competitive pricing to big box and you get some one on one service with the ability to pick some brains. I do think next time I go I'll be splashing paint on my clothes to fit in with all the customers in there. And the hours are great. 6 am and I'm grabbing paint.

    To whom this concerns,…read more Do "NOT" waste your time here. I have experienced two nasty incidents dealing with two very unprofessional employees working from this Goodyear, AZ. Dunn Edwards paint store. DO NOT, I repeat DO NOT! bother wasting your time or money here. I cannot stress enough how horribly unprofessional the customer service is at this location. On Wed, Nov. 13th 2023 I called to get information from the color advisor but was told she is too busy and can't receive calls. So I explained I was looking to get a color scheme rendering computer generated for our home. This female employee told me we don't do that. I kindly told her yes you do because I've had it done here before. I explained we give the color advisor a picture of our house and they place a color scheme on it so we can see how it looks before we purchase the paint. She told me; No! we don't have a way to do that. I tried to explain to her yes your color advisor has a method for this as I've had it done here before. But all this person wanted to do was repeatedly argue with me over the phone. I did nothing to deserve her rudeness as she continued to want to argue with me. I asked her if she could please leave a message and she acted like it was a big problem. I can't believe she doesn't even understand the basics of her own job & how they operate. She was rude, nasty and unprofessional to say the least. Look, if they hate their job that much why not just find a new one. ‍ Is it that difficult? At first I was willing to blow it off until I encountered another employee with a similar attitude "Aubree Smith, also unprofessional, rude, nasty customer service employee for Dunn Edwards. I set a 30 minute color advisory appointment on Thursday Nov. 14th 2023 but called ahead to see if I could save us both some time by just sending in the house photo which we both agreed was quick & simple. Soon after I received email results and was asked about further assistance for color scheme in case I needed it. I accepted the offer and sent additional color schemes. Short time later another email stated there would be a $25 charge but she could only offer one FREE. "I was like WHAT!!" Why offer customers additional selections if you intend to charge them extra fees at $25 each photo. Keep in mind these are watermarked photos NOT prints. Who would want that? Did she suppose I want to hang them on my wall. How STUPID!! First off, Aubree never stated anything about charges. It wasn't until she realized she would have to work 5 extra minutes to help satisfy a customer's decision that it suddenly became a issue for her. Hey "Dumb Edwards," are you guys purposely trying to chase customers AWAY? It's a big painting job on a two story home why wouldn't I be concerned about making the right choice. I am convinced Aubree either doesn't like her job or she wants extra FREE TIME to avoid working. How hard can it be to add color schemes on a computer. Aubree clearly is NOT about working or helping customers make decisions. She only wants to pretend until she's taken up on the offer to actually do something. I scheduled a 30 minute consultation with her too but told her I could save us time by emailing the house photo. She agreed which obviously, saved her the 30 minute consultation time. However I received a nasty email from her complaining that additional color schemes are $25 each. Aubree Smith, from the looks of it, it's not the first time you were rude & unprofessional to Dunn Edwards customers. It's pathetic and sad this employer even allows you this kind of behavior. Something seriously must be wrong with your attitude. I recommend you find a new job. Also, I strongly advise customers to steer clear from this Dunn Edwards location due to the lack of courtesy & professional help.

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