Ordered an arrangement through 1 800 Flowers for my elderly mother's birthday that Dunkirk Floral & Gift completed and delivered. Was disappointed that it wasn't closer to what I had ordered online, it was smaller than I had paid for, and the florist used old "soft" roses with the petals about to fall off. It was also delivered a day later than I had requested and not in the colors I had ordered. The colors and the late delivery are things I understood due to asking for a delivery on a holiday, and the florist needing to make substitutions. When I called 1800 Flowers to explain my disappointment, mostly about the old roses they said they would have the florist redeliver. You would think the florist would make it right, and all would be well.
Instead...the delivery driver for the florist came to my mothers house, TOOK AWAY the arrangement and told her, "Unfortunately the people that bought the flowers decided they don't want to pay for them." They didn't fix them, or bring a new arrangement- just took them away. Keep in mind, I had already PAID for the flowers prior to delivery. All I wanted was that the florist provide what I ordered and paid for. I expect to get a well-made product. It's unacceptable to have my family member spoken to that way, and I will never do business with a company that treats a customer this way. There are too many other hard-working business owners who value their customers, and WANT to provide a well-made product they can be proud of.
Look up their other reviews, I am not the first person with a bad experience with them. read more